Pros: scheduling supervisors are great.
Cons: just about everything.
I did not want to write this review but I feel like the following issues need to be said. First, This company is so unorganized, unprofessional, and unsympathetic. Upper Management like the Director of the Call Center and the Clinical Managers do not deserve their titles. Literally all they do is go to the bbq joint down the street or stay in their offices all day. They are not aware of what's going on in the so called "Call Center". The scheduling supervisors in the Nashville,TN office is excellent. The director of the call center and the clinical mangers put all of the dirty work that they are suppose to do on the all African American Scheduling Supervisor Team. There is nobody of color to have Uppity positions. So if you are African American or a person of color there is no chance for you advancing beyond a Scheduling Supervisor. This company is racist. I think it need to be seriously investigated. Secondly, this company doesn't care about the bottom of the totem pole. Complex Care Solutions laid off majority of the schedulers 2 days before Christmas 2014. YES, two days before Christmas. They did not supply these people with no 10 dollar gift cards, no vouchers, and NO "Thank you for what you have done". Even the Scheduling Supervisors where surprise and didn't have a clue that their bosses was going to lay people off all of a sudden. I feel like those pizzas that they order, renting out expensive hotel ball rooms and buying new space that they don't use or fill could have been used to those employees who lost their jobs. Lastly, this program that they spent thousands and thousands of dollars on is not up and running. They told everyone that this program will be definitely up and running the 2nd week of January. NOT. This company is doing alot of spending and not budgeting correctly. This is not the first time they laid off. PLEASE WHO EVER HAS THE AUTHORITY TO INVESTIGATE THIS COMPANY PLEASE DO. I can not wait to find another place of employment.