IT Support Specialist
Complus Data Innovations, Inc. - Tarrytown, NY

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Complus is seeking an IT Support Specialist to play an integral role in Complus' mission of providing excellent customer service. Based out of our Tarrytown, NY office, the IT Support Specialist will provide first level support to all Complus clients and employees. This position does require up to 50% travel to various client locations.

Responsibilities:

  • Install software and hardware as needed both in house and at client location
  • Troubleshoot software, hardware, and connection issues for 400+ users
  • Travel, both locally and nationally, to perform installations or upgrades
  • Prepare computers and mobile devices for new client installations
  • Train clients on the use of proprietary software running on mobile devices
  • Maintain hardware and software inventory
  • Utilize service desk request tracking system to receive, analyze, resolve and close user requests
  • Provide excellent customer service over the phone and in person

Qualifications:

  • 1+ years troubleshooting PCs hands on and remotely
  • Customer service and technical support desk background preferred
  • Ability to handle and prioritize multiple support issues simultaneously and efficiently
  • Experience with Dell and HP
  • CompTIA A+ and working knowledge of Citrix a plus
  • Valid driver’s license required

Complus Data Innovations is the leading provider of Parking Ticket Management solutions. Our philosophy is to provide our clients with all of the parking enforcement equipment, data security, ticket processing, collections, communications, training, expertise and ongoing support necessary to effectively manage their entire parking ticket operation.


Indeed - 18 months ago - save job - block
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