Residential Service Rep (Current Employee), Rock Hill, SC – March 24, 2013
I currently work at a retail store for Comporium Communications. During the day, I will help customer establish new service for home phone, cable tv, internet, and put leads in for home security. I also sell wireless service through one of the top 3 wireless carriers in the U.S. I will also help customers figure out their bills and solve billing issues. – more... Customers will also come in to add and remove features off their accounts. I work with a great group of people. We all work great together and have respect for each other. We do have personal goals to meet, but sometimes we will do an in office goal. Whoever wins the in office goal will receive a Starbucks or a Frozen Yogurt, or a Milkshake. That makes the job a little more fun and creates some different kind of competition. The hardest part of the job is to handle highly upset and irrate customers. They are a challenge, but I always listen first to what is bothering them, then I will find a solution that is best for the company and the customer. If I am unable to find a solution for the customer, then I will go to my senior rep and see if there is anything else we could do to solve the issue. The other hard part of the job is when someone has to come in and cancel service due to a family member passed away. The most enjoyable part of the job is to see customers when they are excited that they have gotten a new house and are so ready to get new services. I also enjoy when customers are smiling and give me compliments on my excellent customer service skills. It feels good when a customer brags on you. – less
Very productive and professional telecommunication company.
Outside Sales Representative (Former Employee), Rock Hill, SC – September 11, 2012
Pros: had authority to make stratigic decisions.
Cons: worked in extreme adverse weather conditions, outdoors.
Sold and marketed telecommunicated services to new and existing accounts. Provide different types of services such as high speed internet, digital cable TV, home security and phone services. Everyone in Comporium Communications were detailed and organized from customer service to the president of the company. The best part of my job was working with – more... my co-workers, my boss and the technitions that provide the product and service. – less