Team Lead (Former Employee) – Charlotte, NC – May 21, 2017
In my years at CompuCom Systems I was given ample opportunity to gain certifications and grow my skills. I was rewarded with rapid advancement and competitive pay. I had an overall positive experience working for this company for close to ten years.
Adopting third party policies regarding work practices when engaged with client organizations.
Help desk analyst (Former Employee) – Houston, TX – May 21, 2017
This was a great place to work at. We supported Deutsche Bank bank with applications. It was busy due to calls from around the world with trading applications. Most calls range from basic password reset to more complex application were remote access is done and one goes to the client's computer either to install or uninstall applications and troubleshoot to find quick solutions. In some cases some issues are not able to be resolved using remote access, technicians are sent to the locations when it is a hardware problem. It was fun and i loved the job.
Desktop Support Technician (Current Employee) – Baltimore, MD – May 17, 2017
Compucom was an excellent company to work for until they decided to go public. In the ensuing years they have continued to chase the almighty dollar and not support the customer or technician so much as the shareholder. Overall a decent company to work for but not one someone is going to become loyal to.
Level 2 Technician / Logistics Coordinator (Current Employee) – Santa Clara, CA – May 17, 2017
I've worked for Compucom for about 1 year. My colleagues are pleasant to work with and are very understanding. Although job culture is satisfactory, our communication with upper management was lacking. Also, for a job in IT or logistics, we always make exceptions and go the extra mile to get the job done. This is fine, however it seems to have made our work deadline close to only manageable, given how many orders are placed throughout a weekly basis. We have policies, but decide to not follow them anyway, which I do not agree with. Our resource manager is basically nonexistent and not at all helpful to employees seeking administrative assistance. I do not recommend working for Compucom.
Field Service Technician (Former Employee) – Nebraska – May 16, 2017
I never met anybody from management. Everything is done online, no teaching you how to do anything. This was one of the worst jobs I have ever had. They would send me out to repair computers that I had never seen before. Most times I didn't even know what I was going to the stores to repair.
no breaks, you drive every day, Some times up to 6 hours away from home then you fixed the machines then drive back home.
Management is very poor with communication, HR department is not really reliable
Analyst IT (Current Employee) – San Jose, CA – May 16, 2017
Employees are not getting paid well enough for the amount of time and work they are giving to CompuCom. Management is very poor, when expressed that moral needs a boost, they did not try to work on that for the team. They keep their favorite employees who can cause a large impact of drama and because of that, it creates stress in the work environment. There is no room for growth, if you have worked for this company for 1+ years, they do not give you a raise or bonus whatsoever. Health benefits do not even benefit at all. With the amount they are deducting from your paycheck, it's not worth working for Compucom.
flexible, customer interaction
management, communication, health benefits, favoritism
Field Technician (Former Employee) – North Carolina – May 11, 2017
Hired as a temp. typical day meet up talk about open work orders split up, then called last minute to cover projects in other areas. Learn about Line of Business, printer repair, On Job Training is lacking.
free lunches, the leads care about the people
mismanaged & micromanaged. Not enough equipment for employees.
Help Desk Support Analyst (Former Employee) – Dallas, TX – May 9, 2017
Compucom has problem, they do not give any raises. I worked there for 4 years, and I got not even a penny during those years. Mot enough training for employees moving to a new account. You are on your own!
contract IT technician (Former Employee) – Dallas, TX – May 2, 2017
CompuCom's staff was hard-working. They placed me at a good company. I waited too long to start to work, however, and the experience was impersonal since there was no face-to-face communication with their team.
Service Desk Analyst (Current Employee) – Louisville, KY – May 2, 2017
Compucom is a reputable company to work for. My supervisor is great and works with his employees if there are issues they need to take care of in their personal lives. I do feel that having been doing this job and how reputable compucom is that Service Desk Analyst should be paid more for what they have to endure from clients and the rules and guidelines that must be followed. We have an SLA that must be meet which that I understand however because of our guidelines that we now have to follow when doing backlog it up 10 minutes on each ticket. The guidelines are redundant which should not be. But over all the people I work with are GREAT.