this company does not give raises. the help desk is pretty much a life sentence. they're consistently guilty of Office favoritism. there are little to no chances for Promotion, as somebody either has to leave the company, or die in order for you to advance. there are no annual reviews, and your manager can decide whether or not your are capable of switching teams, if your not satisfied with your current contract here; he/she can stop you from switching. If you try to apply for a different position in the company, or an escalated position in the company, Your manager can (And will) stop you from gaining it, if they so choose. There are people here who have been here for two years, good technicians who aren't on a Pip, or on any form of disciplinary action, and they're stuck at Help desk level 1.
A paycheck, and great people
No raises, management is loose, office favortism, no promotions, manager can hault you from ever advancing if they cant afford to lose people on the contract, or they dont feel obligated to advance you.