Good work, nice support system in place.
Pros: Everyone was very helpful to work with. All of the customers were very nice and helpful as well.
Cons: Contract job, was supposed to last 3 months, it only lasted 2 months, all of my jobs were finished early, so my contract was up, I had a set number of insurance agents to do at the beginning of the contract.
I drive to job site, call into the automated response system, and go into the job site. Then take inventory of all the computer equipment including all peripherals.
Make sure all the equipment being changed is there and no more than is needed. Then run the information for the network printer and reset the IP address. Make sure that the NAS is online.
Then I would upload all of the files to the NAS and replace the computer, then download all of the files and set up all programs to run on the new computer. Train the customer on the new computer and help them set up all of their accounts. Then go to the printer and change that, then the scanner and set up both.
Clean up all wiring, wrapping them to make them aesthetically pleasing and clean up all debris form work area. Then go to the next office and do the same for that computer that is going to be replaced. Then repeat until all of the hardware is replaced in the office as well as all software and programs they need for their new units. If I ran into any problems, I would call the help desk and escalate the problem. Most I would handle myself, some I was not supposed to fix myself and needed to have the help desk deal with the problem, most times by remote. After all work was completed and old units boxed up, I would call UPS and schedule a pick up of boxes.
I would then report that job was finished, then if more than one site was on my schedule I would drive to the next job site. If no other was scheduled for that day, I would drive back home. When arrived at my house I would call in and close out the day.
I learned – more... how to be really efficient and methodical in my tasks and to train employees how to run new programs and new computers. I learned how to escalate problems and using the help desk as I was taught. A lot different than doing it on my own. I learned how to handle sensitive information for the insurance companies I did the work for.
All of the help desk personnel I worked with, were very professional and we got along great. Working together as a team with mutual respect for each other.
The hardest part of the job was not being allowed to try to fix some of the problems I could easily fix. I understood though that there was a lot of confidential information at risk and things were to be done a certain way to make sure security was the number one priority.
Working with the people and training the employees, they were all for the most part happy they were getting the new equipment and even happier that I was there to help them learn the new equipment and not just given something new and making them stumble through using the programs. – less