CompuCom Employer Reviews

Scheduling and calling customers to set appointments or meetings

Check your ticket que make sure customers have been contacted
make sure meetings can be met and customers are aware of the time and date

make sure all work is signed and scanned in

Co workers were a great group of people to work with

everyday working there was a good day

Manage and maintain a portfolio worth 3 million to 9 million dollars with delinquencies ranging from 30 to 180 days on a daily average of 500 accounts.
• Evaluate and contact customers to ensure company assets are increased
• Negotiate and arrange for repayment through several payment plans
• Advise customer of non-profit organizations to assist in – more... repayment
• Recommend settlement options to avoid bankruptcy
• Contribute to hands-on training program of new employees, monitor and evaluate trainee, report findings to management
• Consistently met company goals, achieved top position 24 months consecutively, received outstanding performance for service quality, awarded collector of the month on numerous occasions – less

Great company to get your feet wet in the field and possibly move up. Definitely gained experience in different eviroments.

The diversity of products and services and support of Account Executives was very interesting.
Upper Management was not trustworthy and very ego centric with lirttle to no respect or regard for the knowledge of long term "Senior" employees. Middle Managers that were great leaders stifled their beliefs to protect their positions
Excellent for learning – more... about Manufacturer programs and selling tools – less

A typical day consists of managing case loads for help desk tickets from across the globe. Main focus is to support a Z10 IBM Mainframe with multiple LPARS to ensure availablitly 24 x 7 x 365 days a year. Supporting the complete System Backup process and maintaining all third party products are running at peak pefromance. Generating SMF and RMF reporting – more... for Capacity Planning and Pefformance Monitoring utilizing SMF and RMF facilities. Main focus is supporting over 1000 users on a daily basis on any needs that arise in their online access and response time issues. – less

servers. The management at CompuCom was always available to assist with any matters that came up - even at 3am.

On this contract our day started at either 3,4 or 5am and even at that early hour, reaching the helpdesk, supervisor, Project manager, recourse manager or travel was never a problem.

This job required a lot of travel, and CompuCom's in-house – more... travel department made making or changing air, hotel and/or car rental reservations quick and easy. – less

Great opportunity, working for GE which at the time was the largest company there is. I learned much and was able to apply much that I already knew and was happy to do so.

My schedule was difficult, 4/10, from 4am to 3pm. Was let go due to end of project and bad health. (I was seriously sick for 2 days, fever, the whole nine yards. Project was over next week, so they dropped me immediately. I mean, its not like I have bills or anything.)
My job was to be the middle man for techs to put in tickets with the corporation – more... for which we were performing a project. I was a glorified gopher.
This is not how my job was originally described to me.
There were times when we were slammed with calls, and often, later in the day, we had nearly no calls at all. Multiple projects were starting as this one ended.
I was included in company meetings describing how well the company was doing, and asked of I knew anyone else who might apply. Then, I was let go, and bear no hard feelings on the matter towards the office where I worked, but corporate needs to pull their heads out of their butts.
Was a temp through accountemps. They don't have any customers OTHER than CompuCom for technology. – less

Utilized a working knowledge of TCP/IP, PC Hardware, routers, and Microsoft Windows products, to Isolate and fix of problems in malfunctioning software and hardware equipment by properly following standards.

•a typical day at work
•what you learned
•management
•your co-workers
•the hardest part of the job
•the most enjoyable part of the job

Fast paced highly variable assignment. Good contacts and support.

I have been a contractor with CompuCom for about 1 year.
They give me good training and support. I've never had issues getting paid in a timely manner.

I was a self starter filling in for a permanent employee who was out sick. Worked hard at my job and was hired on full time in his place. Learned every part of my job and tried to learn other jobs in turn. management noticed my eagerness to learn and rewarded me with 2 promotions from the warehouse to printer repair.

Everything is good for a contract work with Compucom, only thing that killed it was poor managment in the office I worked at almost lost the account.

Signed in web site and checked for any new trouble tickets or and new parts on order. Contacted customers for eta and repair time, following up if any delay in eta.

Always follow up with customer and never show up with out first making contact.

Keep management informed and let them take care of the big issues

Always work as a team with your co-workers

Driving – more... to a new site

Helping out co-workers and closing out all tickets at the end of the day – less

In a typical day, I may have to go to several customer sites, and troubleshoot what the issue is on their system.
Maintain an inventory of most used parts to assist fixing customer system.
Manage multiple customer projects at one time, with a team of temporaries.
Continually identify areas of improvement and cost reduction for all projects/customers.
Continual – more... training and updating of my skill set.
I am the type of person that genuinely enjoys working with customer and co-workers. I pride myself on building relationships. My customers have always been the most enjoyable part of my job.
While there are many things that I’ve learned from management, one of the most important I’ve taken from this position is to always listen to the customer and help resolve their issues as if it were one of your own.
The most difficult part of my job is the company I’m working for is not certain it is going remain active in the Memphis area. – less

This company had felxible hours along with friendly employers

Limited advancement and being that the contract was a new one for the company they were still learning the customer and accessing the work load as well as new employees. The climate of position uncertainty from management as they were reviewing the positions, roles, and work load.

There is no room for advancement in this company. There are no pay raises, and promises of bonuses continually prove to be false. Do not expect to be paid a normal salary for an IT job. At CompuCom, you will be paid much less. If you're lucky, you'll get a 25 cent raise after 5 years.

I like my job and my company, I would enjoy staying with them if I could transfer