Pros: company car, fuel expense, hour lunch break
Cons: communication with all management, must wait 1 hour after driving to designated area for getting paid hourly, hard to get a promotion or raise
During the usual typical days of working for this company. It would be arriving at the company designated location and greeting the Managers or Store Manager of your arrival and beginning on checking the UPS for the store to make sure that they are in balance. After the inspection then I would get on the company laptop and check on PeopleSoft to check any tickets that have been requested by the store. I would then go to the designated location on the ticket system and begin working as soon as I would click the start work process for counting the time on how long it would take to complete the task. I would greet every employee in the designated area that I am working at and complete the issue and test it to make sure that the issue is no longer a problem, or order a replacement part for that department.
After completing the tickets in that store, I would then ask at least one employee from each department if they have any issues with anything and create a ticket if there is time. This position's work hours is a fluctuation of different hours per day. Depending on the location you are going to, it can be a 8-5 on one day, then the next day it could be an 8-5 with driving hours prior and after the work day is completed. This position is now called a "Desktop Specialist Delivery", which changed from Field Service Technician I to that. It is very hard to go for a raise or promotion from this job given the fact that the store Manager or the Assistant Managers are the one to give a positive feedback or a negative feedback.
One of the most difficult parts of this job is dealing with – more... Managers who want to do things their way and do your job their way, this can ruin a productive day for a Field Technician since the parts that I have ordered have been taken and installed at a different location than what was written on the Ticket System. This issue has been discussed with the Corporate Manager and my Manager about the issue and was never resolved. The best part about this job is talking with the employees and getting smiles out them and helping them on their problems. The Companies main office is also located in Texas, which would mean that their way of hiring and firing is completely different from that of California's standards. As a matter of fact, I was let go without any type of notice and been left in the dark for more than three weeks before confirming with a third party. That is quite an issue since I could have used that time to search for a job. That is probably the most negative thing I have about this company. – less