Customer Support Team Lead (Former Employee) – Phoenix, AZ – November 26, 2014
Individual departments have great people and hard workers, unfortunately executive management is not very personable or interested in individuals. If you want to stay for an extended amount of time at this company, you will need to make sure to be on the ball, any negative perception will most likely be cause for end of employment. Hardest part of working for this company is the constant rotating of executive management, which causes many changes in standards and processes, must be ready for change at any time.
great group of people to work with, family environment
executive management is a huge issue and needs to be reviewed.
Global Company, always evolving, and striving for growth!
Training Manager (Current Employee) – Columbia, South Carolina – September 24, 2014
A typical day at work for me is assisting team with questions and encouraging direction to accomplish tasks timely; while focusing on customer facing training and support. I work closely with the sales team to answer product questions and assist with demos.
I've learned how competitive the software business is and what commitment is required to enhance software while at the same meeting customers expectations and trying to keep staff motivated in a demanding and progressive environment.
The most difficult part of the job is not working before or after hours on outstanding tasks, I am the type person I want it done timely and correctly.
The most enjoyable part of the job is the customers whose expectations are met and they provide positive feedback!
Systems Administrator I (Current Employee) – Phoenix, AZ – September 22, 2014
Typical day consists of going over what needs to be accomplished and accomplishing them. Lunch is an hour long and there are plenty of places to eat since the office is in downtown phoenix. It is a very relaxed atmosphere as long as you get to work on time and do your job everything is great. Downside is no matching 401k but they are working on it. Management is great, they know how to lead, very patient, and always willing to help and teach. Co-Workers are great, they are willing to help and teach as well. Hardest part of the job is sitting at the desk for 8 hours. Most enjoyable is when the IT team plays foosball.
Everywhere in the world medical treatment is gaining importance: people are getting older and scientific progress makes new therapies possible. IT plays a crucial role in keeping costs low and treating people successfully.
Technical Writer (Former Employee) – Phoenix, AZ – August 7, 2014
If you have worked for decades in one of the many companies this organization has absorbed, then you will do just fine in this environment. If you are a newbie, forget it, bide your time until something friendlier comes around. This is a German-owned company and I guess they have a different concept of management styles. Three weeks into this position, the headquarters called and asked everyone to stop working and they would call back in two hours. Not even the senior management knew what was going on. Two hours later they called and gave all the managers their new assignments and new staff members under the reorganization (previously unannounced). My manager was sent back to their Germany headquarters. My new manager was in Iowa. Two days after me and the other technical writer completed the release notes for a new software implementation, we were given our pink slips. Nice.
great software product for medical practice management
Uncomfortable workplace. Typical work day would be constant IM's stating there's a certain amount of calls on the board and everyone is already on a call. Distraction always felt rushed. Supervisor constantly standing over your back eating an apple while looking at the call board. Manager micro-managing through emails to not do troubleshooting aspects or why you are doing certain troubleshooting aspects?! Instead of reading the ticket that had the exact same information. Or Reading information in ticket incorrectly and reprimanding the wrong employees. Hardest part of the job not knowing what the next call would be and if there was a solution or not. Learned a little bit of medical terminology. Server migration remotely, some SQL queries. Enjoyable part of the job when calls was slow fun conversations with co-workers.
hour lunches; free breakfast & lunches(sometimes)
healthcare; lack of effort from programmers & senior help; lack of team
Windows Specialist (Former Employee) – Columbia, SC – September 4, 2013
My immediate manager was great. Some of the other employees were less desirable. Instead of putting money in certain places, they would buy off the wall stuff like Pro digital recording equipment then not use it because no one was buying that service.
Contract Management Supervisor (Former Employee) – Phoenix, AZ – August 28, 2012
Transparency is missing Communication from Sr. Management not good Co-Workers were nice people but very frustrated with Sr. Management and the business decisions being made at this time A typical day at work was very stressful
company in the process of trying to be successful after multiple acquisitions