On a typical day, I am taking inbound calls from customers regarding the GRE (Graduate Record Examination). Some students need to have their passwords reset, some need general information, some don't agree with the policy and want us to change it or just want to vent. Along with knowing product knowledge and getting evaluated daily, I am also apart of the support staff. I have trained training classes, once the classes were over I have conducted mock calls, as well as side by side to ensure our vendor the new hires were ready to perform to the best of their ability. The hardest part of the job for me is when, a student has a death in there family and they are registered for the test and are outside of the four day reschedule window. Unless it is their mother, father, sister, brother or parent in laws we cannot provide them with the exceptions policy and the customer gets stuck paying $195 all over again just to take the exam. I really love and enjoy helping people and making people happy, also learning more and assisting with the growth of the company.
Helping people and making people happy, growing with the company.