Computer Generated Solutions (CGS) fixes computer generated problems. The company resells, customizes, and supports computer software from such vendors as IBM, Microsoft, and Avaya. CGS also develops proprietary software, including BlueCherry, used by the apparel and footwear industries to manage customer service and resource planning, among other functions. Its Unlimited Mailbox application is used in the government and education sectors to archive e-mail messages. The company's services include training and vendor management. CGS also serves the manufacturing and professional services markets. Founded in 1984 by CEO Philip Friedman, the company operates from about 20 offices in North America, Europe, and Asia.
CGS expanded its presence in Romania in 2011, opening a new customer service center in Sibiu to better handle the needs of its European clients. The company has additional Romanian facilities in Bucharest and Brasov. CGS continued its international-supporting acquisitions with the purchase of Santiago, Chile-based call center services provider Prego S.A. in 2012.
In addition to supporting third-party software and selling its own applications, CGS develops custom tools to suit the back office and Web needs of some clients. This aspect of the business focuses on the creation of tools based on Microsoft's .NET development platform, as well as Web-based technologies like Java and WebSphere.
The company's IT service arm offers business process outsourcing (BPO) services such as remote technical support call center management for customers with a need to offload their IT processes. CGS also provides traditional IT infrastructure services including consulting, systems integration, network security, staffing, vendor management, and disaster recovery. – less