Computer Generated Solutions Employer Reviews

CGS- Atlanta is a tech call center, no more no less.

This Atlanta location is unstable and may close, and management is CUT-THROAT and deceptive due to the lack of stability.

Team Leads are like at any other call center; rigid call center environment, low pay, ridiculous demands, terrible benefits that don't begin until 90 days, and MOST people don't – more... last 60 days. This INCLUDES NON-PHONE positions, too. Management does NOTHING to appreciate employees other than a box of donuts per month to the "winning" team, and a birthday cake every month for the entire center. No company cook-outs, incentives, etc.- forget all that.

The place is DRAB, management is DREARY, it's just a third rate operation. If you have to take it for a job, take it, get through the paid training, and be looking for something else. Again: THIS GOES FOR "management" and NON-PHONE POSITIONS, too.

There are some very smart techies working there- they deserve better. Hope they find it before CGS shows 'em the door. – less

Great place to get a check but nothing else. Its just a job not a Career.

The pace of the day was up and down some times... Its a great place for employment

Management is good, and willing to work with you if you need days off. It is a steady job to have.

Pay raise freeze for the last few years.

Day at work is helping customers with products. Taking sales orders and placing orders for Repair/Replacement under company warranty.

I learned more skills in Computer and Data Entry. Also trouble shooting Conair/Cuisinart products,

My management is on hands and expect the best stats from me.

Co-workers are fun to work with and helps with questions – more... also.

The hardest part of the job is getting used to new systems on a weekly basis.

The most enjoyable is getting rewards for great stats and team performance! – less

micro managed at all times. training was lacking. I did not enjoy the experience.

• Answering inbound calls and providing remote assistance regarding multiple products and services.
• Provided customer service to customers via verifying Order status over the phone.
• Interact with customers to provide information in response to inquiries about accounts, products, and/or services within a call center environment.
• Recognize research, – more... isolate and resolve customer inquiries. Maintain customer service and call volumes according to company standards
• Type and enter information into a database while a customer is speaking.
• Maintain up-to-date knowledge of products and customer entitlement options to provide proper information to customers.
• Responsible for replenishment of inventory and compiling weekly sales and expense reports.
• Receptionist desk providing customers with information on their Sprint accts. – less

Good company easy to work for with great training. only left company due to personal issue back in panama city Panama and did not have enough time with the company to ask for time off.

I interviewed over the phone for a tech support position & was hired along with about a dozen other people. (First red flag - no in-person interview.) I was told that I'd be working 9-5:30 during training & that I'd pick a shift afterward.

After I got there, I was informed that this was a rotating shift position. Like myself, a lot of other people – more... were unaware of this until we were told to sign waivers that we had 100% availability.

The first half of the first 2 classes consisted of a long list of things that would result in termination, nonpayment for hours worked, and/or ineligibility for promotion. For example, being 5 minutes late one time for any reason during the first 90 days puts you on "final warning" status. Of course it's reasonable to expect that employees be punctual, but the severity of many policies gives the impression that this is some sort of reform school for tech personnel. Missing any time for any reason (other than family death or jury duty) during the first 90 days is prohibited. (This isn't just about attendance - it's a way to hold on to very overqualified personnel.)

Another example: If you've ever worked in a call center, you are familiar with headsets. They're company property. Typically, they remain on company property. CGS expects each analyst to check out a headset, sign a form with the serial number, and keep it on his/her person, even at home. If the headset is stolen (and apparently theft is not unusual - trainers advise employees to not leave headsets on their desks), the analyst has to pay over $70 to replace it.

I was surprised to find out that with 8 years of experience, I was one of the less experienced people in the class. It's not unusual for experienced IT personnel to take entry level jobs as a supplement, but an entire class of vastly overqualified people doing a $10/hour entry-level job is kind of strange.

I had been told that there was room for advancement. There isn't. The entire company is basically one tier 1 helpdesk with a tiny handful of tier 2 personnel. In the event that one of those rare positions is vacated, you're competing with the rest of the company for it. There's no opportunity for advancement for most people, regardless of performance or qualifications. This is definitely a dead-end job.

This is a unique form of job scam. The company recruits vastly overqualified people for low-paying entry-level work by promising room for growth. It then holds on to those people by making it virtually impossible to schedule a job interview. – less

CGS is the greatest misrepresentation in the Elearning industry.
This is a staffing company that claims to be a "TRAINING" company. 90% of their advertised capabilities are entirely just verbiage on their website. Lots of smoke and mirrors here, very little substance.

I really enjoyed working here. I quickly became a team lead and then a CSSR administrator. In this position I was testing new software application created by Ernst &Young and creating training material for these applications. I also scheduled training classes and performed training fro microsoft applications. This was a great job and if not for my surgery – more... I had to have would probably still be there. – less

With the lack of leadership employees were self starters and layoff were abundant. Poor place to work

This company is very popular but not that stable! It is very hard to keep its employees because of so many short-time projects they have! They usually hire people for a couple of months than they give you the option to resign or to go into a position that pays way less than the one you were assigned for.

The people are great and that's about the only good part about this place

CGS gave me a chance to get off my feet and stop carrying heavy objects. It is not a great place to work. There were good managers and very bad managers. Like most call centers, you are rated by how quickly you can get the customer off the phone. This goes against what I consider actual Customer Service. So if you actually care about the customer experience – more... and you actually have empathy for others' issues, don't work here--or for many other call centers for that matter. The pay is better than Burger King. The management definitely likes to be fawned over even if they are requesting more and more ridiculous metrics. – less

Good place, alot of team work, good enviroment. Calls were easy, we were trained and taught well. Work was always a good time, we always helped one another.

Run for your life. This is the worst company you could find. And I know. Destroyed my life and everyone's who has worked there. 30 percent turn over every month for every year. No raises for anyone for 5 years. Terrible drug use by managers. Site directors get fired constantly, creating an atmosphere of confusion and disorganization. You will be told – more... when to take a break. You will be reprimanded for taking too long on a phone call. You will have the option to buy 1 health care plan at a very expensive rate $200 a month for a single young adult with no dependents. They take away and give back the 401k constantly. You will work will work with mdrers yep 2008, sx offnders 2010. You will hate your job. This company has nothing to do with programmers, it is a slve labor call center company. The rest of the business units are fronts for the thousands working in their call centers, making up 80% of their employees. Osha called due to air quality conditions in vents, black mold, 1 bathroom, people go in their pants and have to be sent home because they close the bathroom and are forced to stay on phones by managers that walk around and whos job it is to force people to stay in what is called adherence. Bugs in floors, constant chemical spraying to solve, employees with asthma due to poor health conditions. – less

Was very good job while it lasted. Based on contracts so it only last as long as the contract does. Also doesn't offer benifits for contract work.

This tech support job was fun and enjoyable. Fixing computer problems over the phone can be a challenge. Well compensated for this type of job. Benefits where great. Everyone helped each other when needed.

Pleasant company to work to start as entry level.
The company is a call center. It has customer service for some contracts and computer helpdesk sopprt of other companies.