Computer World Services Employee Reviews

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It's a job
Fairview Heights (Current Employee) –  Fairview Heights, ILNovember 15, 2017
Overall it's not a horrible place to work. The money, for what you do, isn't bad, and as a company they're working on improving the pay. It's a stable job, and a good introduction especially if you're coming from retail and wanting to work in IT. The biggest issue that comes up tends to be with management and HR.

CWS has many contracts that it works with, so I can only speak to what I've observed in relation to the contract I work. The company itself doesn't seem to know what to do with a Tier 1 call center. The management of the call center is very hands-off, so the middle management kind of runs wild. There's issues with middle management that's basically ignored or endorsed by upper management. And HR does a lot of nothing as far as what you'd expect HR to actually do. It makes for a very toxic environment on the floor, and everyone has to watch what they say/do around middle management, because if you're not a favorite you basically get targeted and your life becomes pretty miserable.

Again, overall, if you're coming from retail or something similar, it's a job and not a horrible place to work. The work itself is easy and the hours are 24/7 so it works pretty well for those having to go to school if you're willing to work weekends, evenings, etc. However if you're looking for a home, a healthy work environment, a place you actually enjoy coming to every day? I would advise you look elsewhere.
Pros
Don't have to take work home with you, includes benefits even for part timers
Cons
Environment, management
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One of the worst consulting companies in DC
Developer (Former Employee) –  Washington, DCNovember 9, 2017
This company views a contracts as a cash-cow and tries everything possible not to reinvest in its employees. The company has some good people, but upper management is horrible and is only concerned with the bottom line. If you obtain employment with this company get EVERYTHING in writing that you negotiate in the offer letter, but be warned evening doing so the company won't honor it. This company will definitely not honor anything stated verbally. Should you speak up about any concern management will either not respond to emails or state "Your employment is at will".

Definitely not developer friendly and has a very high attrition rate. Pay attention to how long the positions this companies has are vacant (hint: years).

The companies core values, mission, and policies are just words and meaning nothing unless the CWS bottom line is effected.

The absolute worst decision I ever made joining this company.
Pros
At least the paycheck was never late.
Cons
Everything else!
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Fast paced call center with toxic work environment
Help Desk Technician (Current Employee) –  Fairview Heights, ILOctober 31, 2017
The health insurance is awful, so I opted out. They pay their contracted out employee $3 an hour more than employees who work for the actual company and they give them more hours. They have a revolving door of employees (Tier 1 call center) and the ones who have been there for years are very clique-ish and enjoy talking about others in the office. If it had not been for those things it may have been a decent place to work.
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Fun place
Engineer (Current Employee) –  Arlington, VAOctober 4, 2017
Relaxed environment and friendly coworkers... all professionals and work as one team. Everyone is helpful when you ask a question… and free coffee, tea and water.
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Uncertain environment and the lack of communication.
Systems Admin/DBA (Current Employee) –  Rosslyn, VASeptember 29, 2017
Communication from top to bottom is almost non-existent. Leads don't communicate expectations and any effort feels unappreciated, creating uncertainty.
Pros
Somewhat relaxed.
Cons
Bad communication
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Good Quality experience
Environmental Services (Former Employee) –  Baltimore, MDFebruary 12, 2017
A good environment. Different culture and experiences to learn. The task placed in front of you is typically easy. Just that its not a full time job and I was looking for more of a long term stability.
Pros
Teamwork
Cons
Part time
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Productive and busy work place.
Lead Technician/Technical Trainer (Current Employee) –  Washington, DCJanuary 29, 2017
Computer World Services is a contract company that is sure to keep you busy. They are a company that takes care of its employees.
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ok place to work
Customer Service Representative (Former Employee) –  Fairview Heights, ILJanuary 16, 2017
Company was a great place to work, but at this time it is going through some internal issues. I think once that gets worked out it will be great again
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5 Star Company
Network Support Specialist (Current Employee) –  MacDill AFB, FLAugust 24, 2015
One of the greatest supporting casts in IT support for the US government. Dedicated, motivated and supportive to it's clients and employees.
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Overall rating

3.5
Based on 10 reviews
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Ratings by category

Work/Life Balance
3.4
Compensation/Benefits
2.7
Job Security/Advancement
2.3
Management
2.8
Culture
2.7