Good money... not much more than that
Customer Service Representative (Current Employee) – Louisville, KY – December 26, 2017
Our roles is customer service representative yet, they actually don’t want us to help the customers. Everything is about money, to get them on and off the phone, to send it up to someone else to figure it out (but we rarely ever hear back) there is a lack on empathy throughout this company. The pay is nice, my coworkers were nice but the upper management, although nice are not very good at doing their jobs. The poor management really runs up to the case managers, because in the call center we do everything we are supposed to but never hear back from the case managers with information.
Good pay, good coworkers, nice working downtown
Getting yelled at all day for someone else not doing their job, no consistenty in what we are supposed to be telling people over the phones