I recommend this place for employment
Customer Service Representative (Current Employee) – College Station, TX – February 22, 2017
I'm a customer service representative for Computershare. I'm currently a temp and I was very impressed with the training program they offered us. We were given 4 weeks of classroom training and a week and 1/2 of Academy training (taking live calls with assistance). They did not just throw us out on the floor like a deer caught in headlights. You have enough time and practice to feel comfortable taking calls on your own. I knew nothing about stocks and how they worked and now have learned a great deal. There is plenty of floor support and help available from the Team Leaders/Assistants if you get stuck. The QA team offers great feedback and also points out positive aspects in your calls they listen to, instead of only telling you what you did wrong. Most of the customers I've worked with are patient and pleasant to speak with, give or take a few.
The downsides of the job is at your desk most of the day, and very strict adherence to your schedule. You can't be a minute late to work or back from lunch break or it counts against you. Is best to bring your own lunch from home as no time to go out for a bite. Also you only get one 15-min break. Also as a temporary employee during tax season, its never been clear as to how secure our position is once the season is over in April. The pay could also stand to be raised a dollar or two.
But overall I've appreciated having this job and consider it an asset to my work experience and something that will look good on a resume.
plenty of training, support, weekends off
unsure job security (as a temp), strict schedule adherence, only 1 break