Pros: independency, and ability to grow and learn more
A typical day at Con-Way began with Reviewing customer invoices for accuracy and mailing them off. Then reviewing and responding to consistent alerts from brokerage requesting credit on new or existing customers, along with setting up new carriers for multimodal and menlo worldwide when the help was needed. Followed by collections on past due accounts sending emails, making phone calls or mailing requests for payment, and documenting my efforts, or ability to collect and resolve. Posting the previous days credit card payments on an excel spreadsheet for cash applications review. Would also assist with the Cash app rep when needed to insure proper cash application of the customers remittance. Sending Trade reference inquiry request for customers needing credit. Processing credit cards for payment on future and existing shipments. Reconciling accounts, and processing request for vouchers. and varies duties as assigned. I learned about the transportation industry daily from customers and co-workers, I also learned more about how to handle and resolve past due accounts with difficult customers in the this industry. Management was available for assistance whenever needed, some bigger accounts required credit requests outside of our allocation. My co-workers alternated breaks and lunches, so we were always helping each other out with customers, requests, credit cards processing . We took on each others customer as our own when necessary. The hardest part of my day would be when reviewing credit reports for customers that did not qualify for credit, after they spent time with brokerage gathering information to process their requests to A/R only to be reviewed and denied while their shipments are needing to be ships right then and there, they were never happy about it. The most enjoyable part of my day would have to be assisting my customers and the brokerage department, answering questions, making account corrections, just giving them all one less thing to worry about.