Pros: center visits for wellness program screening were good, concentra overall well-respected as urgent care and worker's comp medical provider
Cons: promotion of under-qualified people to supervisor roles, chronic changes disrupting adjuster working relationships, poor insurance benefits
I gave three stars despite leaving the company within six months because training was good and there were some truly helpful and professional people at my support team office location. Benefits were the worst, though, considering Humana bought Concentra recently. Also, my particular location had personally very nice, yet professionally very absurd people
– more... running the place. In just 5 months, I was moved to three different desks (others were too), had two different supervisors, neither of which appeared to have attended any type of serious, regionally accredited college program (college grads worked hard to pay their dues and expect to report to those who also worked just as hard at a serious, regionally accredited institution), and was given a number of constantly changing stories about what the goals were (it kept changing, and the week I gave my 2 week's notice, they were talking about changing things yet AGAIN). They seemed unable to get organized, and when adjusters were not promptly responding to requests, because of the constant changes in who they were dealing with, they put some employees on this bizarre extended probationary period due to the resulting lower number of case closures. When 5 months went by and you asked to speak to someone in corporate HR to ask if you are a permanent employee and if so, can you possibly transfer elsewhere in the company, you were told no, you had to deal with local management. Excuse me, but who can't talk directly to their HR team to straighten out just what their status is? The supervisor refused to answer, merely brushing you off with a vague "I definitely see improvement." No definitive answer though if you were permanent, yet. Then, when I left, they sent me an exit survey with other emails attached about HR issues related to a different employee that were none of my business! I did report this breach of confidentiality to the VP, and I am happily employed elsewhere, but this is sad how disorganized these folks are. And again, the benefits were awful. High premiums, high deductible. Centers seemed very nice to deal with, but my support team office was not pleasant, nor was the insurance. I do recommend Humana put in new leadership who can really operate at a true Fortune 500 level, not the amateurish and disorganized crew they currently have running some of the offices. I almost wonder if they settle for not quite ready for prime time leadership because the benefits are so poor, and that is what they get as a result? – less