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Concentrix
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108 reviews

Concentrix Employer Reviews

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Productive
Sales-Customer Service (Former Employee), Greenville, SCSeptember 8, 2014
Pros: fun
Cons: commission compensation
A typical day would handle approxmiately 30 calls a day. Department provided incentatives.
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Inside Lead creation
Inside Sales (Former Employee), Pittsford, NYAugust 25, 2014
Too noisy, and they product train for no reason....................................................................................................................................................................
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Very high volume and fast paced but nice work environment.
Customer Service Representative II (Former Employee), Austin, TXAugust 22, 2014
Pros: one big family
Cons: high call volume
Working at Concentrix you have to be able to adapt fast and be able to handle your stress well. They have a very high call volume and the processes on how to manage things change very frequently. Though there are many changes that go on daily, it is well managed and they are many activities that are done throughout the the year for the employees to – more... help relieve stress and show appreciation for all the hard work they do for the company. Everyone acts like one big family which is another plus that helps you get through a stressful day. Overall working for Concentrix was very enjoyable once you learned to manage the stress from the call volume. – less
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FUN PLACE
CUSTOMER SERVICE REPRESENTATIVE (Current Employee), Greenville, SCAugust 12, 2014
FUN PLACE TO WORK, NO ADVANCEMENTS. CO WORKER ARE GREAT. HARDEST PART IS WORKING WITH CUSTOMERS THAT ARE ANGRY
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Fast Paced - Never bored
Team Leader (Current Employee), Austin, TXAugust 2, 2014
Pros: promises of higher pay and advancement
Cons: disorganized, not employee friendly
After taking over the business, Concentrix has vowed to make changes for it's employees. So far they have tried, but the upper management is not knowledgeable about the compensation or benefits. We often times have to complain before corporate is aware of the basics like: how to apply for FMLA, if we are able to get raises, and what discounts we could – more... get. A typical workday is busy, stressful and constant angry customers. Management is not consistent and only a few follow policies. – less
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Typical day at work
Business Developmental Representative (Former Employee), Rochester, NyJuly 29, 2014
Pros: when i have a good call
Cons: when i dont get a survey
What a typical day of work is like at my previous job was to make outbound calls to other businesses to have them complete a 5 question survey. I learned that it is not easy to get through gate keepers and most people do not want to complete the surveys but its all in the tone of your voice and the way you handle the call. The hardest part is convincing – more... someone to take the survey that is resisting. The most enjoyable part of the job is when I get a survey. – less
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Good job but too far to drive
Client Services Representative (Former Employee), Greenville, SCJuly 13, 2014
I enjoyed my job but the drive to and from work was costly and taxing on me. The compensation for the job and lack of advancement opportunities didn't warrant a household move to the area.
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Don't expect much, it's a job! in a call center.
Inbound sales (Current Employee), Rochester, NYJuly 10, 2014
Pros: flexibility with managers, if you need time off they usually will give it. no need to dress up for work.
Cons: high school environment, low pay, hardly ever recieve commission.
Immediate manager was good, seemed to care about his staff.
Worked in sales for mbrace, rather repetitious. Nearly impossible to get your commission if you do not meet all the goals so do not count on ever getting commission as the plans change frequently.

The work environment is very casual, no need to dress up. However, the culture is very much like – more... high school and too much drama.

Just keep to yourself and collect the paycheck and look for something else. – less
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there is fun at times
Systems Support Technician (Former Employee), Rochester, NY 14534June 26, 2014
Pros: free food every once and a while
Cons: health care is bad
the only good thing here is the friends you make the management is awful and there no room for a promotion and don't even ask for a raise because they are extremely CHEAP
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Worst place ever
Coach (Former Employee), BelfastJune 24, 2014
Pros: some great people, brilliant client
Cons: everything else
After my first day I already wanted to quit, worst place to work, ever. Salary is ridiculous, you have to bag for everything, even for an answer from your manager, management is completely incompetent. If you make the smallest mistake, you are treated like a mass murderer. If you are doing your job right, you are ignored and treated as a child. No rewards, – more... no recognition, no nothing. Only good for those who just arrived to Belfast, and need to make the living as long as they are searching for a new job. – less
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Bad management/ No advancement opportunity
Account Executive (Former Employee), Greenville, SCJune 23, 2014
Pros: good earnings
Concentrix is a company that is in need of management skills. They do not reward employees for over achievment. The more you earn at Concentrix the better the chances are that you will be let go. I did enjoy my job responsibilities while working in Retention services for Mercedes Benz Mbrace ( a contracted vendor) but my earnings exceeded what they – more... were comfortable with. – less
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High Energy Environment
Operations Supervisor -Verizon Telematics (Current Employee), Rochester, NYJune 18, 2014
Pros: incentives such as gift cards and prizes
Cons: never able to take lunch
I am responsible for leading not only my team that directly reports to me but also the entire team of 50+ people. I coach my team to meet certain metrics daily. I create energy on the sales floor by having games with incentives. I have reporting responsibilities such as payroll, figuring compensation and other metric reporting. I am involved with internal – more... daily meetings and meetings with the client. I have fantastic co-workers who are supportive of one another. The most enjoyable part of my job is helping my team to succeed and consistently have the highest performing team. The hardest part of this job is the lack of communication from upper management. This of course creates a negative trickle down effect. I have learned countless things in this position, many intangibles that I am very grateful for. – less
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Best job I ever had
Call Center Technician (Former Employee), Hunt Valley, MDJune 17, 2014
Pros: people, environment, location, management.
Cons: job security, advancement
Typical day at work was 30+ calls a day of dealing with customers all in varying degrees of distress that you were required to resolve to the best of your ability.
Making people happy and solving problems was an incredibly rewarding and satisfying experience and I sincerely regret that I had to leave because of the executive business' politics. It was – more... by far, the best job that I have ever had; I enjoyed working alongside all of the people that I worked with, the type of work that I was tasked with doing, and the environment that I had to do it in. – less
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Concentrix
Supervisor (Current Employee), Rochester, NYJune 17, 2014
Pros: the people
Cons: the lack of organization
The people here are amazing. I started in 2011 and showed them what I could do. I was quickly promoted. Never being in a call center prior to this I was shocked at how stressful the work could be. Thankfully I have been blessed with a great sense of humor. I have been the number one rated manager for over a year now and the folks that are on my team – more... show me how satisfied they are through their performance. – less
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fun work place-great environment easy to get along with
Customer Care Agent (Former Employee), Rochester, NYJune 10, 2014
Pros: monthly bonus
Cons: breaks-great health care
. the job went quick before u know it your shift was over
. learned more computer skills
. management was great to work with easy to get along-helped if needed.
. co-workers- friendly had a great conversations- always there when needed.
hardest part of the job- tracking down a customer parcel to see where it was.

most enjoyable about my job-making – more... customers happy to continue shopping with the company – less
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Sales position
Sales Agent (Former Employee), Pittsford, NYJune 7, 2014
Good people, good manager, fun place to work, handled inbound calls on a day to day basis.
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Great environment and team to work for
Sales Representative (Former Employee), Tempe, AZJune 3, 2014
Pros: the work
I loved my job there and the people until the new management arrived, then it went south. Lots of good hard working people were let go in the reduction phase.
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nice
Customer Sales Specialist (Current Employee), Pittsford, NYJune 1, 2014
•what you learned
•management
•your co-workers
•the hardest part of the job
•the
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It's a no where job
Sales (Former Employee), Pittsford, NYMay 17, 2014
Pros: birthday cake celebrations
Cons: too many to name
Not a career, temporary work if you need a job at best. Place is not clean been with company three years have yet to see a vacuum, upper management makes the money huge bonuses while those actually doing the work, make just above minimum with no chance of a raise. I repeat they don't give raises. Medical benefits are useless its a company in California – more... being in NY it doesn't help. Unprofessional manager's and work environment. Run do not apply. You will be sorry you did. – less
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A Great Learning Experience
Senior Manager, Client Services (Former Employee), Greenville, SCMay 14, 2014
Concentrix, Corp, is the SYNNEX BPO subsidiary that aims at diversifying an already great company. That said, Concentrix is growing at a break-neck pace, and can sometimes fall victim to its own successful.

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About Concentrix

Concentrix prides itself on providing quality solutions and high levels of service, supported by our technical expertise, business – Read more