Questions and Answers about Conduent

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If you were in charge, what would you do to make Conduent a better place to work?

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It's like high school all over again

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Hire management that cares about the employee. Improve support for agents on the phones.

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Making sure they get the proper help they need, and be happy when they get off the phoen. Making sure they feel like their first phone call of the day.

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Start with management.....the floor support is supposed to be just that floor support, without an attitude. The reason of working together is to satisfy the thousands of customers that call in for assistance. Start with management and everyone else under that title will come together for the sake of it's customers,. because without them there is no business.

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I would treat all levels of staff the same in terms of pay.
That there are TWO manage to departments that have not received a raise in two years is ridiculous by any standard. The lowest level employees (call agents) make more than those two management departments. It's disheartening because you work your way a year or two as an agent, receive a "lateral promotion", and have massive increase in work and responsibility without a pay compensation. If you have a management title, you shouldn't have to sleep in your car because you don't have enough gas to get home, or have your utilities turned off multiple times, or have to tell your child there's literally no food until payday, then come to work and have to humor the complaints of employees who don't realize they make more than you.
Money isn't everything, but the amount of times I've cried in my car on my lunch break then come back to my desk to finish audits with a smile on my face is laughable.
This company needs to restructure itself before half their management staff leaves.

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I would make the work environment a more positive experience; promote individuals not off of favoritsm but rewarding those by doing hard work. BETTER PAY and more activities gerred towards showing the employees that they are appreciated.

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Do more on the job training instead of class training because I feel like a lot of people are hands on learners.

The training seems long and drawn out and the testing is unessesary since u already pass a test to even get an interview.

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If I were in charge, to make Conduent a better work place I would make sure that all rules and regulations of the company were in place at all times. I will keep a running journal of all completed task daily. I would hold weekly informational briefings, which will help keep the team up to date.

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I would be open to remote work situations, to take advantage of the vast talent pool that lies outside of the geographic region of my offices.

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More floor support. Review your supervisors as if you were an employee. "How helpful are they?" Experience what is happening to your employees. Otherwise, keep supervisors to limited and watch the world burn. People are leaving. Most have plans to go elsewhere. If I'm expected to act like the end all, pay me as a supervisor.

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