Go into work, clock in, for the most part you deal with very unhappy unsatisfied COBRA and Flexible Spending participants. You do get the few that know what they signed up for and are somewhat happy but, they are few and far between. I was always excited for break and lunch. I learned that I would never want to be on COBRA and pay that amount of money for my coverage that may not work. I would say that was the hardest part of my job, the stories of people being ill and my hands being tied, it broke my heart. I went home many nights and cried.The best part, when I could make a difference and make the coverage work like it should and get the participants the medical assistance they deserved and were paying for. My co-workers were the greatest. Management has a lot to learn about managing, they have a good teacher, they just need to be willing to learn.She knows who she is, her students need to know who they are.
short lunch, breaks, no pay increases