My job required me to provide the best possible customer service to all congregants, including those with varied complaints and negative attitudes. There was heavy phone work and scheduling involved. I most enjoyed exchanging ideas with my co-workers.Management tried to be supportive, but answered more to the Board of Directors than to senior staff. I must say I learned much about dealing with difficult people and how to handle day to day stress in my 14 years there. Unfortunately, job responsibilities grew and grew, but was not commensurate with salaries.