Good company to work for, but poor management
Insurance Follow-up Representative (Former Employee) – Frisco, TX – November 5, 2015
I truly enjoyed my work there, but was disappointed by the lack of communication and consistency. It was very difficult to get questions answered, and this was in part due to constantly changing requirements of the client we were working for. I worked there as a contract-to-hire employee, and during my time there I suffered an enormous personal loss (death in the family) and loss of time from work as a result. I was never informed until literally the day my agency called me and told me not to come back the next day that there had been ANY problems with my performance. In fact, that very day, I had been talking to my manager about working on a special project. I had genuinely been looking forward to becoming a permanent employee and had never been given any reason to believe I would not be, either from the company itself or from my recruiter. During my seven months there, there was NO performance feedback of any kind. In addition, training was rushed and extremely inconsistent.
Now for some positive things to say. We enjoyed a casual work environment and some nice perks (could wear jeans every day, lunch catered in once a week). Once you were trained, you were allowed to work at your own pace, provided you met productivity requirements.
Lunch catered, casual environment
Inconsistency, poor communication