The Bilingual Healthcare Scheduling Dept was a true team.
Pros: Free lunches. Christmas presents. Bonuses, Certifications, PTO, Benefits.
Cons: Short breaks, poor management decisions.
Normally, our whole day would consist on scheduling outpatient and diagnostic procedures appointments. The volume of calls was really high in the BHSD, so our workload was doubled since we had to work in English and Spanish.
I truly enjoyed that part of the job, since it allowed me to feel like a very valuable part of the team along with my other bilingual co-workers. We were contributing to the success of our company with an extra skill that just a few of us had. This made me feel very proud to the point that all my monthly reports were 100% excellence. The recognition and the satisfaction to know that your team leaders were very happy with our results allowed me to perform at a higher level.