Interesting and challenging company.
Cons: the majority of the work load in my department has been taken from us, which leaves us very little to do. and moved back to chicago, il, where the company is originally based. which is why i am currently seeking employment elsewhere.
I had been handling the benefit checks for patients' hearing aid benefits. Calling insurance companies to see if the patient had benefits and coverage for hearing aids. I dealt with California patients, who all have medical groups that you have to go through for authorizations so after the benefits were put in the computer, I would correspond with audiologists, either through email or by phone, to get copies of the patient's audiograms and CPT & ICD codes so I can then submit an authorization to the responsible party, whether it be the insurance company or the medical group. I followed up with any authorizations that were pending every 48 hours after submitting it. I dealt with denied authorizations, retro-authorizations, just to name a few things. The hardest part is time management, making sure I manage all my duties within the time frame of my schedule to be there. I enjoy the challenge because every day there is always something new that comes up that has to be dealt with that may be completely different from what I dealt with the day before.