Tier 1 & 2 Technical Support/Customer Service (Former Employee) – Tampa, FL – February 16, 2016
ConnectWise is great overall. But the company is expanding rapidly while keeping the workforce the same size, or even in some departments downsizing. It increases the workload dramatically, and often mandatory overtime is required for weeks or months at a time. The company does its best to keep everyone motivated and happy, but the personnel shortage is a real problem.
Management is mostly great, however, favoritism definitely exists within the departments. In that regard, it's hit or miss. If you happen to land under an awesome manager, then everything will be as good as possible. But if you're placed on a team with a manager you don't get along with, you will NOT have a good time to say the least.
Great place to work. Good management. Fast growth. The company treats employees very well. Pace is fast and no day is ever boring. The company is growing quickly and sometimes it feels like processes are lagging behind a little.