Connextions Employer Reviews

no real values, culture, or job security.
its ok if u have no expectations or drive

Very laid back environment, yet very strict rules. There is not a lot of opportunity for growth within the company but is a decent first time job for college graduates or students out of high school. I would not recommend this job to anyone who wants to grow within a company and start a career.

A typical day at work would be answering the telephone and assisting the members of CVS CareMark with their prescription issues, shipment issues and to also inform them about better health care issues.

i love this job no complaints at all. i love this company because they dont discriminate they are willing to give any and everyone a chance to make a difference thats why everyone lasts with this company for many years

A typical day at work required being on the phone for 6 hours at a time talking with people about their health insurance. At the job I learned quickly how to speak to people when they are angry and when they have little to no patience. The management at the job varied because we always had different managers, but everyone I came across was nice and – more... helpful. My co-workers were very essential to me at this job, it was a lot of stuff that needed to be learned and we all helped each other out when necessary. The hardest part was keeping up with all the scripts that needed to be read. The most enjoyable was being above quota every month. – less

I WORKED HARD AT JOB AND I DO IT WELL WHEN IT COMES TO HELPING PATIENTS WITH THEY NEEDS

I was a representative for cvs caremark health insurance
a typical day a work started with me going to my cubical and logging on to the network to get ready to take calls. Calls came in frequently with about a 1 minute break between calls. The hardest part of the job was dealing with people who were very unhappy with something the company we were working – more... for did. – less

Answering incoming calls to assist with medication orders, obtained useful Pharmaceutical skills, communication skills, as far as the environment it was extremely stressful, EMS was called for workers everyday because the environment is not the best to work in. The badge policy is horrible, if you forget misplace or badge is stole there is a ticket – more... and you pay $5 each time to use a temp badge and it still does not help workers that come in at 6am when the office opens at 8am because then worker is late to work and occurs points, because if you have no badge you can enter the building at all, not even checking in with security and checking in is not an option. Being able to assist with getting the consumers medication on time and have them feel secure is the best part of the job, you can hear the relief in there voice, you know you did your job. – less

I enjoyed working for connextions and I would stay, but I want more out of my career and connextions cannot offer me what I want.

I reported sexual harassment by a manager,female , and nothing was done.

management not good new company and alot going on and alot of people dont know whats going on

Love the management, they are helpful and guide you in the right direction.

A typical day at work is very busy. I've learned to be very flexible and have a mindset as a consumer and not the provider. The hardest part of the job is telling the members that the medication they need the most and out of is being reviewed and is goin to be delayed. My co-workers are very understanding and nice we all get along just fine and we help – more... each other out along the way if help is needed. The most enjoyable part of the job is knowing the customer is happy and I had apart of helping them get that way. – less

My day at Connextions consisted of computer chats with Sprint clients. I enjoyed the daily challenge of taking double chats at once and the process of researching and working on a variety billing issues during the chats. While working at Connextions I learned to embrace challenges when I was offered and excepted a position on an a special issue escalation – more... team. With the different positions I held at Connextions I always had support from my team supervisors, department managers and co-workers. The most challenging part of the job was working on complex billing issues but the challenge resolution of the challenge was rewarding. The most enjoyable part of the job, besides the challenges, was the interaction I had with the customers. – less

When I started, it was for a licensed health agent account, which included training and certification process. While the process of learning for the certification license was unpaid, the training that would then follow was paid. Given the strict legalities and restrictions, there was a strong emphasis on ethics, making it among the best things about – more... working there.

That said, the following account for pharmacy help desk was the most difficult one to endure, due to the significant decrease in pay and the repeated ethical dilemmas the duties of the job would force upon me on a near-daily basis.

What I learned most was of the many facets of the healthcare industry as it stands. While there were co-workers, the nature of the job isolated most of us from each other, much less the management. – less

Hours were decent. I didnt have to work weekends.
But then they demanded a paperless environment. No notebooks or paper or pens were allowed.
They only wanted bathroom breaks on your scheduled break times.
And assigned you lockers that you had to put everything in.

I took this job for the call center experience. Very high turn over. It's a great way to learn about Medicare if you're looking to go into health care. Training was 6 weeks and I'm not sure if it was the trainer, but it seemed that she was pre-occupied with everything else not job related. Most of my understanding came from being on the call center – more... floor. Management seems to always be missing when needed... but are quick to write up for nonsense. – less

They give you pay cuts; but no pay raises. PFP unachievable by the time I left. Management seem lost & they walk by you really fast so you cant stop them to ask a question.....LOL! This place is for someone that does not have real responsibilities.

If you're looking for a paycheck you can always find one here, however I'd look elsewhere for a career. I've been with this company for a few years and I have advanced throughout my Connextions career, but eventually you hot a dead end. If you don't run into a brick wall, pick and choose your circles at Connextions wisely. Company politics are key here- – more... you don't have to know anything but the right people. Never completely invest all of yourself into anything at this place. There's no recognition or raises and 95% of the time upper management takes credit for your work anyway. Most of the time it does seen as if upper management has no idea what you do or what your account is about- they just act as task masters. I feel incredibly bad for agents as they rarely get PFP or any type of recognition and they work so hard. I've poured so much of myself into this place and haven't gotten anything but migraines and stress in return (constantly) so I am very actively looking for a company who will treat me as an employee and not a position code. Know your own worth- Connrxtions never will nor do they care to. – less

Connextions high turn-over rate is due to the management and leadership. The work was simple, despite the varying temperment of the costumers. The problem was the management the constant failing computer systems and absent tech support department.