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Connextions
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327 reviews

Connextions Employer Reviews

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Fun Place
Trainer (Current Employee), Irving, TXApril 17, 2014
Verizon is very fun filled. Managers are very easy going. Hours are long but set.
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Nice place
Health Insurance Agent (Current Employee), Concord, NCApril 16, 2014
Pros: people
Cons: short breaks
The company is moving I a good direction. They are gaining more hands on techniques.
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Day and Night Locations Total Opposite
Help Desk Agent (Former Employee), Orlando, FLApril 15, 2014
Pros: positive work environment, motivation with managers, and free food
Cons: different location, poor conditions, poor professional skills
A typical day was Answering calls and inputing Data, whether customer service or Help desk (Dealing with Company Pharmacies).
I worked in two different departments in two different locations. However the 1st location was the better choice, because I loved being there even if was a tough day. The People were Friendly and organized and well mannered with – more... no issues. The Hardest part of this job was you didn't know when they would lay you off because of the call volume or season that it was in. People were very unprofessional. Or moving to the 2nd location where you don't even meet your manager until the day before you get laid off. – less
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Good place to work and learn new things
CVS Agent(Call Center) (Former Employee), CharlotteApril 13, 2014
Connextions was an okay place to work, we learned new things everyday! The employees are great to work with. Management was understanding and motivate you. The hardest part about my job was when I couldn't give an override to some patients when I wish I could. My most enjoyable part about the job was making customers happy!!
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none
PHARMACY HELP DESK (Current Employee), Phoenix, AZApril 11, 2014
it was short term due to seasonal didn't learn much really wasn't my best experience
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No true management
Temp Trainer (Current Employee), Quality AnalystApril 10, 2014
Connextions lacks leadership. Everyone points fingers and an issue can never be resolved. It lacks organization, the turn around of hires is awful and job security is always an issue.
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Productive Work Place, Professional Envirment
Customer Service Advocate (Former Employee), Irving, TXApril 9, 2014
Pros: 30min lunch break for 8 hr day.
Cons: two 15min breaks.
My job there was to answer phone calls at a call center and fill out ordered perscriptions and to patieants. This was my first time working at a call center and it was very difficult talk to angry customers. The job wasn't bad at times, but other times it became difficult to settle things out with the patients. The programs there didn't exactly work – more... right most of the times which made it even more difficult. And we could only put the customer on hold for only 2 mins. My co-workers were very supportive and understood what we were going through and were willing to help us out when they were available.The easiest part of working there was basically filling aand sending out the customers request without ant of thier problems or them taking out thier anger at us. – less
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getting your foot through the door
Customer Service Represenative (Former Employee), Orlando, FLApril 8, 2014
its your average call center environment. some what organized, but its a paying job.
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terrible place to work
CSR \ CVS and United Healthcare (Former Employee), Concord, NCApril 2, 2014
Don't send anyone there. Bad, Bad, Bad business period. Employees are treated very bad. I wouldn't send my dog to work there.
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meet different people
Customer Service Representative (Current Employee), Irving, TXApril 2, 2014
Pros: lunch menu
its a ok job to have...meet diffrent people.. opportunity for advancement
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Nice people and growing company
United Health Care Customer service (Former Employee), Concord, NCApril 2, 2014
Pros: growth in the company
Cons: schedules changes
The typical day at connextions involved speaking to customers throughout the day via over the phone in an inbound call center. Connextion was also apart of United Health Care and this job detailed assisting customer with the benefits over the phone. I processed payment, assisted with enrollments for new applications, and provided customer service. Management – more... was new in my area I had a boss that tried to make sure she could help in any way possible, and the co-workers were friendly as well. I would say that the hardest part of the job was not being able to help the customers that needed it the most based on the policies and procedure that we had to follow, and the most enjoyable part was making the customers happy when I could help with the things they needed. – less
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This job sucks.
Licensed Insurance Agent (Current Employee), Richardson, TXMarch 29, 2014
This job sucks. The atmosphere is tense and the HR unit is dysfunctional. Good luck getting an accurate paycheck
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NA
Customer Care Professional (Former Employee), Phoenix, AZMarch 27, 2014
The overal Enviroment for connextions was pretty good just not a company fit for me..
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Not valued as employee** Do Not Work Here**
Licensed Insurance Sales Agent (Former Employee), Concord, NCMarch 27, 2014
Pros: free training
Cons: short breaks, late schedules, poor management
COI- COLLEGE of Insurance is unpaid and the mentors chit chat amongst each over vs providing assistance as they should.Favortism is very much so present at this job.Very slim opportunity for advancement. Hard workers aren't always noticed.The computers have a lot of issues. There is always some drama of some sort.United Health care should shut down – more... this site!! They think that they are better than the Charlotte location but still one in the same . When business needs slow down they FTO-FORCED Time off and send you home early = less money .Hours are randomly changed to later schedules regardless if you have small children at home or not.They Don't Care! Sales driven environment you are just a number. A lot of people quit and go to APAC or Aon Hewitt. – less
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fun workplace very productive
Customer service agent (Former Employee), Orlando, FLMarch 27, 2014
connextions is a great place to work if you are looking for a call center experience.There are great training classes for you to grow and move up to the next level
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Very adaptive place to work.
Customer Care Agent (Former Employee), Kannapolis, NCMarch 26, 2014
Clock in, load all accounts, answer calls, handle prescription benefits
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Unprofessional supervisors, clean office and bathrooms
Licensed Insurance Agent (Former Employee), Concord, NCMarch 26, 2014
Pros: clean office and bathrooms
Cons: short breaks no steady work hours sent home at any time.
Unprofessional management

Unprofessional supervisors

Unprofessional security personnel

Sent home at any moment
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Worst Place Ever
Customer Service Agent (Former Employee), Centennial, COMarch 25, 2014
The management staff were too emotional and too many people lied about the advancement.

If you do not work during the morning shift you will get screwed out of making a nice amount of money every paycheck.

I would never go back.
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the Connextions office in Colorado is a fairly new company.
United Health Care Service Agent (Current Employee), Centennial, COMarch 23, 2014
Pros: you can take an education course to get your license and move to another dept.
Cons: short breaks, half an hour lunch, low pay, poor communiation regarding benefits
I can only review the United Health Care portion of the business. Training is condensed into only a few weeks to cover many subjects dealing with Medicare Rx Plans and the Medicare system before being immersed into the job when you are placed onto the floor.

There are roving employees called "sme"s (subject matter expert) walking about to answer questions – more... when you raise your "flag" with a question (and the numbers vary based upon availability). Sometimes you may wait as long as 5-10 (or longer) minutes before someone is available to answer a question, while the customer sits on the phone as you "research" their issue.

There are job aid manuals (referred to as mySME: my Subject Matter Experts) within the computer system, but you must be able to pull up the individual job aids by their specific name, since one search could bring up anywhere from 10-150 matches. however, the walking sme's are almost always available to help you find the job name. Once found you may add them to your "favorites" list, in order to refer to them again. However, these may disappear as jobs are updated (and taken out of your system without much warning).
You receive updates each morning, that you're expected to read to alert you of the days changes & updates.

The hardest part of the job is that you're operating in several different systems on your computer in order to provide all the answers and perform resolutions for your calls. Sometimes you have so many windows open in order to perform your job that you may have to close some of your systems within or your computer "freezes" and have to restart your computer. However, if you have open all the windows you will need throughout the day it slows your screens down and are unable to move quickly through the different tabs of the member's Rx Plan.

Since the job demands ebb & flow based upon Annual Enrollment (being the busiest time of year) and demand, it's not a very secure work environment. They load up on employees during the heavy months and lay them off after the calls lessen. This call center environment seems to be based upon the needs of the company which are busiest during open enrollment periods and lower during the other months of the year. However, since there are many offices throughout the different states one office may have to close due to adverse weather and other offices may be called upon to take up the slack.

Also, the schedules may change based upon "Work Force" requirements with little or no warning in their IEX system. If they for see fewer calls towards the end of your shift, they may enter that you must take FTO (forced time off) and they adjust your schedule accordingly. it's wise to check your IEX throughout the day in case your schedule changes. Sometimes your closing supervisor will come around an ask if you would like to leave early, in which case they ask for volunteers. You may receive a schedule, but it's subject to change due to the current demand and is not set in concrete. if you have children and need a set work schedule, this is not the place for you. Also, they may require mandatory overtime (without notifying or calling you ahead of time, which makes it very difficult to show up when scheduled without your knowledge). There are occasions when your supervisor may call or send an e-mail asking you to work additional hours or you may receive an e-mail stating you will be working mandatory overtime two hours before or after your shift.

If you happen to be there when this e-mail is sent, then you can set your alarm and be there according to your schedule in IEX.
However, if you do not receive the mandatory overtime email (because it's delivered on your day off) you must notify your supervisor of your dilemma and ask them to correct your IEX before it affects your adherence. You're evaluations are based upon your adherence, quality & attendance.

A typical day at work entails receiving phone calls, answering callers questions regarding their Medicare Rx Plans and solving any problems they may have receiving their medications.

There is a Supervisor designated to lead a team of approximately 10-15 employees who take the calls. Many of the Supervisors are new (and were once one of the employees within a team).

Co-workers wear headsets, and are seated within many rows of cubicles. The environment sounds a lot like a school cafeteria, only you're not allowed to eat at your desk (since you receive call after call and can't speak with your mouth full). you have a 15 minute break in the morning, a half hour lunch in the afternoon, and another 15 minute break later in the day. Breaks cannot be taken at your desk, you must either go into the lunchroom or elsewhere so you don't distract others on the phone. You don't really get to know many people, since you don't take breaks with your neighbor because their breaks are scheduled in IEX by workforce. The company sets up occasional events to be held in the lunch room, but if it doesn't fit within your IEX break schedule you may not be able to participate.

Lockers are provided for your personal belongings and cell phone (it's a HIPAA verified environment and no phones are allowed on the floor). No paper or pens are allowed on the floor, since member's sensitive information is involved. you may take notes within your computer's notepad while you're on a call, but this information is not saved. you may save notes while on your call within the member's account only.

The most enjoyable part of the job is helping the member's and making sure they can get the medications they need in order to stay well. it's very satisfying to know you're making a difference in their lives by educating them and walking them through the different processes. – less
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Nice place to work but you have to be friends with management in order to get advancement
Health and Wellness Agent (Former Employee), Orlando, FLMarch 21, 2014
• Presents the health policies of a company and do in-bound telesales of the insurance policy that suits best & provides maximum coverage to the client, also suggests at what time it will beneficial for client to enroll.
• Assist in helping prospective clients to obtain data about their healthcare resources with Medicaid/Medicare and to ensure that – more... the proper compliance systems are in place when utilizing these programs.
• Complete the enrollment process and submit the application form of the client to Medicare and United Healthcare. – less

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About Connextions

Connextions wants its clients to be connected. The firm helps mostly health insurance and health care providers (but also businesses – Read more