The Promised Land: Beware of Landmines.
Pros: socially responsible company, good work-life balance, good benefits
Cons: mediocre pay, tricky management
There are a lot of things to like about CSG:
-The work is all about helping homeowners (and renters) save big money and reducing the demand on resources without sacrificing comfort. It's hard not to feel good about that.
-It is a "9-to-5" type job and it is exceedingly rare to be called on to do overtime.
-The company makes an honest attempt at being a friendly, collegiate environment.
-Great benefits such as low health insurance premiums with good coverage, a decent amount of paid time off and immediate partial vestment in 401k.
Unfortunately it comes with its share of unpleasant surprises:
-After being told the company is doing well financially, you may find yourself suddenly laid off on a Thursday afternoon.
-Critical data and undocumented processes are sometimes hidden in some very strange places. You will be accountable for gaps in your training. This applies to all job positions.
-Despite talk to the contrary, the organization is very siloed. Management may have the best intentions but they each have built and are defending their own fiefdom. It makes cross-team support difficult and job advancement unlikely.
This reviewer felt burned by certain individuals in management but feels the company is making an honest attempt at improving. and so would like to encourage applicants to interview with the following advice:
-Get everything in writing. If a hiring manager strongly implies an agreement with you, make sure you repeat what you thought you heard and get the answer to that explicitly documented. If the hiring manager refuses to clarify then they are almost certainly – more... setting up a bait-and-switch in which they will claim you misunderstood.
-Ask your hiring manager about the level of feedback they wish to receive and how they have handled bad news in the past. Ask for specific examples. Press for other specific examples if they give you something you feel is a weak example.
-Ask about the process of requesting help from a colleague who reports to a different manager. Some colleague examples are : IT support (for desktop support and network issues), IS support (for software help/improvement requests), program coordinator support (they know the business of home modeling and funding), and support from a counterpart handing a different area of the country. Interaction examples: Can I just call them up, submit a ticket, or who would I need to talk to first? (Get that in writing too).
-Ask about interactions with the customers, your expected level of interaction with customers (for non-CSR positions), and some examples of interactions and feedback (both negative and positive).
-Think very carefully about your desired compensation and work environment; take nothing for granted. Again, press for specifics.
If you are satisfied with the interview and are hired, be sure to establish a good rapport with HR. Do not be afraid to ask what constitutes "other duties as assigned" versus out-of-title expectations; it is a known issue. Again, the company is earnestly seeking improvement and is worth your time.
This reviewer wishes you the best of luck and a positive experience at CSG. – less