ConServe Employee Reviews in United States

Found 25 reviews matching the search
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Productive and fun work environment, very competetive
Debt Counselor (Former Employee) –  Cheektowaga, NYSeptember 10, 2015
Productive and fun work environment, very competitive. There is plenty of room to grow. This Company is growing fast and is looking for exceptional employees.
Pros
great benefit compensation
Cons
NA
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Debt Counselor (Former Employee) –  Fairport, NYSeptember 1, 2015
Amazing company and full of opportunity to advance. Bonus checks aren't what they used to be but the company makes up for that with excellent benefits and great culture.
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Sales sales sales
Debt Counselor/Mentor (Former Employee) –  Fairport, NYMay 14, 2015
This is a great company to work for if you are truly looking to become a sales Genius!!! The method and structure will teach you how to become self officiant! Your talent and skills will become more precise if and when you further your career in sales. Hands on training in the office and in the field.!!
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Professional business and customer service
Client Relation Specialist (Former Employee) –  Fairport, NYJanuary 27, 2015
I enjoyed working for this company. The work environment was professional and salary was competitive with other jobs in the industry.
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great place to work
Collections/Supervisor (Former Employee) –  Rochester, NYJanuary 5, 2015
fun atmosphere
great employees
great pay and benefits
very little opportunity for advancement
Pros
overall great company
Cons
just not very much opportunity for advancement
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Great company that takes care of emolyees
Debt Counselor (Current Employee) –  Depew, NYNovember 20, 2014
Company is privitey owned and operated and treats employees well with paid benefits.
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Great growth opportunity
Employee (Former Employee) –  Fairport, NYNovember 18, 2014
ConServe gives employees a real opportunity to grow. The environment, like any company, you must really take the time to uncover if it is for you. Each department is very different. Communication within department really lacks.
Pros
hr department does a ton to make employees feel valued
Cons
clocking in and out of work when you leave
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Conserve
Debt Counselor (Current Employee) –  Fairport, NYOctober 26, 2014
It was all about the amount of calls that you made on the job nothing else mattered to them.
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Horrible Place to work!!!
Debt Counselor (Former Employee) –  Fairport, NYOctober 14, 2014
ConServe is a company contracted by the Department of Education to service defaulted student loans. There is NO customer service encouraged or tolerated. Cut throat is an understatement. Nepotism, racism and favoritism is the true culture. The rules change constantly. There are no district people in the country of color and the percentage of minorities should cause an investigation. There is also a system to document firing by finding three examples when you are not on the phone first thing used for termination. This is used to deny unemployment in every case. I plan to contact the Department of Education myself.
Pros
health benefits
Cons
everything..hourly rate of pay, hostile work environment.
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Good Position, Better Compensation
Debt Counselor (Former Employee) –  Fairport, NYSeptember 9, 2014
Received ample training, amazing benefits and compensation. Bonus possibilities are endless. Only left the company because I had to relocate.
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Fun Workplace
Debt Counselor (Current Employee) –  Fairport, NYJuly 11, 2014
Very fast paced work environment, treat employees as people not numbers.
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Decent Pay, Poor Morale and Bad Leadership
Debt Collector (Former Employee) –  Rochester, NYApril 4, 2014
* The HR staff use the name "debt counselor" to avoid the bad sound of a "collector" for bad debts. In truth, all employees call debtors about higher education loans in default. No actual "counseling" occurs in the calls. The collection goals are raised significantly high in order to generate fee revenues for Conserve. Each month is driven with cutthroat intimidations from leaders. But, the CEO announces charismatic speeches in order to charm the top percentage of collectors.

* The CEO's leadership style reflects a charismatic dictator who pushes bottom-line staff to reach high goals through monthly fear of job elimination. The media news merely camouflage the hidden dark side of Conserve.

* The recruiters seemed desperate and willing to accept anyone who appears sociable to handle cubicles and nagging debtors. I learned from my experience that the HR members enable bad management to the point of complete ineffectiveness as human resource managers. Management are also employees who are not immune to behaving badly toward employees.

* The collections industry is not an employee-friendly marketplace. This call center makes sales environments in Sutherland Global appear more ethical.

* The Department of Education division slits its own throats as agents antagonize new hires who do not "understand" the collections culture. A very hostile environment!

* The classroom trainer was a bully from the army with a militant mentality. HIs approach was completely unfriendly, demeaning, and ostracizing. When his behavior was brought to HR, the HR protected him and terminated the victim.
  more...

* The employees are highly micromanaged regarding their breaks, lunches, and calls. Constructive criticism does not exist mostly at Conserve.
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Pros
good pay and insurance
Cons
bad recruiting strategies, poor hr quality
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Worked independently, scanned docs to accounts, friendly atmosphere
Admin Support (Former Employee) –  Rochester, NYMarch 20, 2014
I learned to be independent with my job duties. Management overlooked our work but it was work done mostly independently. The atmosphere in our area was friendly and positive. The hardest part of the job was when our equipment wouldn't work. The amount of work increased during the day so when computers malfunction it would delay the amount of work done.
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When You're Ready to Be the Best
Debt Counsellor (Current Employee) –  Fairport, NYFebruary 12, 2014
ConServe continues to be a rapidly growing agency serving colleges and universities, US Department of Education, and other clients employing hundreds of friendly debt collection professionals who are at the pinnacle of their profession. It's a fast-paced, safe, and clean work environment. The company leads by providing extensive training and guidance, excellent mentoring, and a progressive management team. There are ramped performance goals, a competitive bonus structure, and much opportunity for advancement. They recognize achievement and reward accomplishment, as well as, encourage professional development and community involvement. The schedule is flexible. Their benefits package leads the industry. Vacation, holidays, personal time off are also paid.
Pros
friendly co-workers, professional work environment, opportunity to grow
Cons
traffic congestion in area, limited public transportation, distance from city
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Love Working Here
Operations Services (Current Employee) –  Fairport, NYFebruary 12, 2014
The people here are wonderful and helpful. There is a ton of opportunity to move up in the company. The president of Conserve really does care about his employees. There are great health care benifets. He holds meetings once a month reviewing the company goals and personal goals with in departments, this meeting always includes cake :-). We have employee appreciation day at Darien Lake as well as a Gala every year. These things are just 2 main events there are always little incentives as well as snacks and lunches.
Pros
this company cares abouts its employees
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Fun
Debt Counselor (Former Employee) –  Depew, NYJanuary 9, 2014
Fun workplace great leadership. Excellent bonus opportunity with a great management team.
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horrible place to work
Debt Collector (Former Employee) –  Depew, NYDecember 6, 2013
Its not about how dedicated of a worker you are its all about who you know.
Cons
have to accept their insurance
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Good pay, tough job.
Debt Counselor (Former Employee) –  Rochester, NYOctober 29, 2013
Good benefits, good base pay with lots of room to make extra in bonuses. Big turnover due to the stress of the job. Lots of room for advancement.
Pros
good pay. flexible schedule.
Cons
it's debt collection. it's stressful and can be very monotonous and unhappy.
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Great benefits, not the best training.
Debt counselor (Former Employee) –  Fairport, NYJuly 22, 2013
The extensive training was good until the exact skills needed for the job. There was not very good training on phones and with borrowers. they have a "learn as you go" with phone skills.

Even though my time there was less than a year, I would recommend this as a good company to work for. unfortunately I had a scheduled trip planned when I was hired and it was approved since it was planned prevous to my employment there. I was told it would not effect my job but unfortunately I was never able to get back to goal after my trip. I would recommend that any one who starts working there not miss any time in the first 6 months it is crucial to meet requirements.

Best benefits package I have ever seen!
Pros
benefits
Cons
needs more training with other experienced employees
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Great start to a successful career
Accounts Receivable Rep & - AWG Collection Manager (Former Employee) –  Fairport, NYOctober 10, 2012
Conserve is a wonderful place to begin a career. There you will recieve proper training to ensure that you understand your job duties. The owner of the company is a wonderful and fair boss to work for. The most enjoyable place I have ever worked at.
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Overall rating

3.4
Based on 26 reviews
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