Debt counselor (Former Employee) – Fairport, NY – July 22, 2013
The extensive training was good until the exact skills needed for the job. There was not very good training on phones and with borrowers. they have a "learn as you go" with phone skills.
Even though my time there was less than a year, I would recommend this as a good company to work for. unfortunately I had a scheduled trip planned when I was hired and it was approved since it was planned prevous to my employment there. I was told it would not effect my job but unfortunately I was never able to get back to goal after my trip. I would recommend that any one who starts working there not miss any time in the first 6 months it is crucial to meet requirements.
Best benefits package I have ever seen!
needs more training with other experienced employees
Happy to work here. ConServe is a continually improving company.
Current Employee (Current Employee) – Fairport, NY – January 18, 2017
I'm very happy to work at ConServe. The owner is visible and upper management shows that they truly care about the workers, and that we aren't just a number. There are monthly all employee meetings, which makes everyone feel updated and included. I love my coworkers and team. There are occasionally some people who are negative and don't like things a certain way, and those people can really bring people down, but really sometimes I just think people don't know how to handle certain stress at work, not just at ConServe, but anywhere. I had an issue before and brought it to management and it was resolved. I was impressed.
The most enjoyable part of the job is the recognition and knowing that your work is valuable.
All around great company, secure, and great opportunities for advancement
Debt Counselor (Former Employee) – Buffalo, NY and Rochester NY – November 7, 2016
I worked for conserve for over 7 years. I was trained in many different areas and on two different systems. I am ACA certified and am very experienced customer service wise. I'm a great team player and am also great with computers. I also have great communication skills. Also have been in management.
Great benefits, free health insurance flex scheduling
Some Management plays favorites and are not skilled enough to be management
Debt Collector (Former Employee) – Fairport, NY – July 30, 2016
11 dollars an hour to worry every day if your going to get fired or not. The management is a joke and you get talked to like a complete moron. You have to walk on eggshells and be friend with the right people in order to keep your job. Worst job I've ever had!
Debt Counselor/Mentor (Former Employee) – Fairport, NY – May 14, 2015
This is a great company to work for if you are truly looking to become a sales Genius!!! The method and structure will teach you how to become self officiant! Your talent and skills will become more precise if and when you further your career in sales. Hands on training in the office and in the field.!!
Employee (Former Employee) – Fairport, NY – November 18, 2014
ConServe gives employees a real opportunity to grow. The environment, like any company, you must really take the time to uncover if it is for you. Each department is very different. Communication within department really lacks.
HR Department does a TON to make employees feel valued
Debt Counselor (Former Employee) – Fairport, NY – October 14, 2014
ConServe is a company contracted by the Department of Education to service defaulted student loans. There is NO customer service encouraged or tolerated. Cut throat is an understatement. Nepotism, racism and favoritism is the true culture. The rules change constantly. There are no district people in the country of color and the percentage of minorities should cause an investigation. There is also a system to document firing by finding three examples when you are not on the phone first thing used for termination. This is used to deny unemployment in every case. I plan to contact the Department of Education myself.
Everything..hourly rate of pay, hostile work environment.
Debt Collector (Former Employee) – Rochester, NY – April 4, 2014
* The HR staff use the name "debt counselor" to avoid the bad sound of a "collector" for bad debts. In truth, all employees call debtors about higher education loans in default. No actual "counseling" occurs in the calls. The collection goals are raised significantly high in order to generate fee revenues for Conserve. Each month is driven with cutthroat intimidations from leaders. But, the CEO announces charismatic speeches in order to charm the top percentage of collectors.
* The CEO's leadership style reflects a charismatic dictator who pushes bottom-line staff to reach high goals through monthly fear of job elimination. The media news merely camouflage the hidden dark side of Conserve.
* The recruiters seemed desperate and willing to accept anyone who appears sociable to handle cubicles and nagging debtors. I learned from my experience that the HR members enable bad management to the point of complete ineffectiveness as human resource managers. Management are also employees who are not immune to behaving badly toward employees.
* The collections industry is not an employee-friendly marketplace. This call center makes sales environments in Sutherland Global appear more ethical.
* The Department of Education division slits its own throats as agents antagonize new hires who do not "understand" the collections culture. A very hostile environment!
* The classroom trainer was a bully from the army with a militant mentality. HIs approach was completely unfriendly, demeaning, and ostracizing. When his behavior was brought to HR, the HR protected him and terminatedmore... the victim.
* The employees are highly micromanaged regarding their breaks, lunches, and calls. Constructive criticism does not exist mostly at Conserve.less
Worked independently, scanned docs to accounts, friendly atmosphere
Admin Support (Former Employee) – Rochester, NY – March 20, 2014
I learned to be independent with my job duties. Management overlooked our work but it was work done mostly independently. The atmosphere in our area was friendly and positive. The hardest part of the job was when our equipment wouldn't work. The amount of work increased during the day so when computers malfunction it would delay the amount of work done.