Pros: good pay and insurance
Cons: bad recruiting strategies, poor hr quality
* The HR staff use the name "debt counselor" to avoid the bad sound of a "collector" for bad debts. In truth, all employees call debtors about higher education loans in default. No actual "counseling" occurs in the calls. The collection goals are raised significantly high in order to generate fee revenues for Conserve. Each month is driven with cutthroat intimidations from leaders. But, the CEO announces charismatic speeches in order to charm the top percentage of collectors.
* The CEO's leadership style reflects a charismatic dictator who pushes bottom-line staff to reach high goals through monthly fear of job elimination. The media news merely camouflage the hidden dark side of Conserve.
* The recruiters seemed desperate and willing to accept anyone who appears sociable to handle cubicles and nagging debtors. I learned from my experience that the HR members enable bad management to the point of complete ineffectiveness as human resource managers. Management are also employees who are not immune to behaving badly toward employees.
* The collections industry is not an employee-friendly marketplace. This call center makes sales environments in Sutherland Global appear more ethical.
* The Department of Education division slits its own throats as agents antagonize new hires who do not "understand" the collections culture. A very hostile environment!
* The classroom trainer was a bully from the army with a militant mentality. HIs approach was completely unfriendly, demeaning, and ostracizing. When his behavior was brought to HR, the HR protected him and terminated the victim.
* The employees are highly micromanaged regarding their breaks, lunches, and calls. Constructive criticism does not exist mostly at Conserve.