Productive environment with fun for workers
Clerical (Former Employee) – Mattoon, IL – March 30, 2017
A typical day at work consist in answering calls for Directory Assistance and toll calls. It's constantly busy and that makes times fly faster.
I learned a new platform "Intellis", which is a combination of DA and toll calls. It works better, since it's only one platform and not two different ones.
Their is no culture variety, most of the people working there are Caucasians, only one African American, and one Hispanic agents working there. I guess the place need more advertisement for bilingual agents.
The hardest part of the job is not being able to provide a correct search, when the system isn't working properly or we don't have the listing in our directory.
I enjoy working with two friends, who I met long time ago in my other job. I like to see familiar faces.
Prices for good performance