Good for Someone looking to Make Money...Not for it to be their Career
Dispatcher (Former Employee) – Conroe, TX – June 9, 2015
Let me just say that my boss was Amazing...Very sweet Very Understanding. Was Hired on as a "tempt" was told in 4 months I would be hired.....Was there over a year and still a tempt. Needed Stability and Benefits and they Would not hire me. To anyone young and just looking to make some money..do it. But They will leave you on as a tempt until they are ready (there was a girl as a tempt there for over 2 years....WOW.
Tech Support (Former Employee) – Charleston, IL – May 8, 2015
I loved working for Consolidated Communications Technical Support. They try very hard to please their customers but at the same time would not throw their employees under the bus like most companies do.
Paid breaks (except lunches), in depth training, wonderful coworkers, good hours
Some team leads unknowledgeable, things change frequently, wouldn't inform right away
Not a employee friendly company cared more about bottom line versus rewarding employees for their hard work. Wouldn't refer anyone with career goals in mind to company . Company has a glass ceiling made of steel.
Direst Service Personnel, Part Time (Current Employee) – Charleston, IL – February 27, 2015
A typical day at work is answering phone and troubleshooting cable issues. I learned to be more patient with people. The most enjoyable part of this job are my coworkers and supervisor. I am surrounded by a awesome group of people. Management is always there when you need help, no matter what.
Productive and diversified, goal oriented work place.
Customer Service Representative Job Duties (Current Employee) – Conroe, Texas – January 2, 2015
Work in a call center, for 8 hours a day or more answer all kinds of incoming calls. Assisting customer's with queries from dsl, to television to analog and voip phone service. Assisting in establishing new accounts, moving services, answering billing questions and solving billing issues. Typing orders for existing and new accounts to movem change, establish or disconnect services including but not limited to voice, dsl, dvs, and voip. High pacedm must meet quality assurance guidelines monthly.
IT Manager (Current Employee) – Roseville, CA – December 11, 2014
Good solid company. Management is very conscientious about work /life balance. Projects are reasonably managed for the size of the company. Technology in the BSS/OSS is kind of dated which will in fact pose larger problems for them as they get larger. The lack of technology architectural direction is costing them money and talent within the IT department.
Benefits package is rich at this time and provide a decent set of options. Savings plan is fully matched up to 6% and the paid time off is pretty standard.
good work/life balance
lack of technology direction, ancient billing system which will (and is) causing them problems
Good experience working with computers and interaction with people
Tech Support Agent (Current Employee) – Charleston, IL – October 5, 2014
I learned how to teach people about TV connections. How different people learn how to remember what they learned. The hardest part of the job has to be not being able to look at them face to face. The most enjoyable thing about the job is talking to people across the nation. And to hear about their lives.
Tech Support - NOC Escalations. (Current Employee) – Roseville, CA – September 7, 2014
Busy, muliti tasking always Everyday in the communications/tech support environment there is always something to learn. We have been just bought out, so the management style is different, change is always a challenge. My co-workers are all of different ages, and very knowledgeable. Not to Hardest part of my job is calming down a irrate customer. The most enjoyable part is the part were I can calm down that customer or resolve the issue at hand
Retention Specialist (Current Employee) – Sacramento, California – August 21, 2013
Due to acquisition of SureWest by Consolidated career growth opportunities have been stifled in the area of Marketing and Communications. The department has been downsizing since 2010 and employment has not opened up for internal employees since. Overall, SureWest had a much more relaxed culture, interested in the work-life balance and morale of its employees. Pertinent benefits for work-life balance are being reduced, and possible phased out all together. The amazing individuals that make up Consolidated in California are going to continue to thrive and be the best part of each other's day.
diminishing benefits, no room for growth, restructuring of at-risk pay plan every 12 months
Technical Support Agent (Former Employee) – Mattoon, IL – May 6, 2013
My job at consolidated was amazing. I loved what I did, I enjoyed speaking to so many different people. The work environment was not that great or should I say the negativity from my co-workers. I enjoyed my job and helping people fix the problems they had. I just do not enjoy working in a negative work atmosphere.
good benefits, guaranteed hours, and enjoyable work.