Although there are many people in the company that care and really put forth a heartfelt effort, the leadership is not hands on and does not welcome honest feedback. There are people who have earned their positions through their own hard work. However because it is a family owned company there are people in leadership positions that are not qualified, experienced or professional. I believe the company started out with good intentions of helping others yet has now taken a bad turn. They are the highest priced in the market and have extremely high turnover in key positions. I am not a disgruntled former employee but an honest person who felt like my passion would be utilized better elsewhere. If you have the ability to keep your concerns to yourself and collect a paycheck this is the company for you.
Don't expect to make the needed changes it will not be well received and you will be on to your next opportunity.