Pros: free drinks, pizza, competitive pay
Cons: zombiesque, robotic, soulless, jackhammer
A lot of things should have felt good about working for this company. They pay higher than average, they have free vending machines, they buy you all kinds of company-wide lunches, they give you $150 bonuses – more... just because the call volume was high for that week.
Despite all of these seeming benefits, I really have nothing good to say about this company, and here's why:
It's as though they expect giving away free soda and food and higher wages makes them a great company. It's as though you're supposed to act like you're working in the Mecca of professionalism because they buy you some external frills and SWAG on the outside.
It doesn't work. I would rather work for a company who values my skill and pays me $5/hr than work for a company that wants me to be a robot and pays me $12.50/hr. Many of the employees where I worked had relevant ideas, but they only paid them lip service by doing "innovation jams." Well, nothing that was thought of in an innovation jam ever made it up to the product line, and if it did very little, if any credit was given to the person who had the idea.
Despite how much this company talks themselves up, their customers are very unhappy. The last update that went out, it's called "Contacts 2.0" in the CTCT biz, was very flawed and not ready to be released, nor did it need to be released. They simply "beta-tested" it on their customers, and then all of the customer service people had to deal with the design problems that the engineers should have gotten right the first time. And why should the engineers care? As far as all the upper management was concerned it was a great release and better than Contacts 1.0. Nothing could be further from the truth. Most of the customers I talked to about Contacts 2.0 said they liked 1.0 better.
Constant Contact tries to buy your approval for cheap thrills. I would rather work where I'm getting paid $5/hr and am respected and valued for what I bring to the table than here where they give me all kinds of bonuses instead of fixing simple problems that need fixed. I don't go to work to eat pizza or get free drinks, I go to work to do a good job, and it's hard when the upper management and product design is so separate from the first tier people, it's very hard to do a good job and be proud of your work. – less