Great place to work - friendly, supportive team.
Pros: Great management, great culture
Cons: Boston area commute is a nightmare - car or public transit - if you have a long trip
I have worked at Constant Contact for almost three years, and if it was not for an insane commute that I simply cannot take any more, I would enjoy many more years.
When I first started, I was shown an orientation video that displayed, as you would expect, employees having fun - The kind of thing you probably would not take seriously as an employee. Propaganda, obviously.
It wasn't. The team really is as crazy as that sometimes (but we all take our work and the customer seriously!) - and i've been a part of that kind of event.
It is a lot of fun, and very fulfilling as a job - plus the pay is comfortably above the average, even for a new call center agent, which is a plus!
There is often free food (to the point where if you are not careful, you WILL gain weight), and many events going on frequently.
By far, however, the level of support has been absolutely mind-blowing -- In some of my toughest times, where I was close to breaking down because of a personal issue that was entirely up to me to cope with, management has gone out of it's way to help make me comfortable at work (assigning me to activities that did not require me to be on the phone). They did not have to do this - it was entirely to MY benefit and not the companies, but i have never forgotten all of the hopes they have gone through for me even when I was a brand new employee.
It's a hard job - there may be cake, but it's no cake walk, but you are rewarded amply for your efforts.
Working for Constant Contact has been some of the best experiences of my professional life, and I cannot recommend – more... them highly enough.
Watch out for the commute times if you apply for the Waltham, MA location, though. – less