Pros: lunches, overtime, environment, beer cart friday.
Cons: no room for advancement
A typical day at work was more or less coaching customers, de-escalating as necessary, responding to customer emails, and given the volume, working overtime.
I learned all aspects of the company, with internal customer support live chats, soft sales, ISP relations, custom designed template making, time management, and communication.
The management style was something I've never witnessed before, I've never in all my work experience had to micro manage my managers.
The hardest part of my day would be working with very difficult accounts and frustrated customers. Essentially I would be de-escalating all day long.
Most enjoyable part of my job would most definitely be my co-workers. We had quite the sense of comradery.