Pros: was good place to work, medical was free, cellphones were discounted for employees
Cons: how they treated their customers, not having sufficient educational materials for clientele
I worked for Consumer Cell for about 6 months, with the 1st three months learning the ways of this company and the stats weren't held against you. After that for the next 3 months you had to meet all the metrics/stats that come with a call center, adherence, customer satisfaction, attendance and calls per hour(this company's version of ACHT/talk time). Well as the 3 months went by i tried to bring my cph down to their standard which was around 5 to 6 cph......which was actually higher than 6 cph, all my ather stats were met. There were a few other coworkers that had the same issue as I did, so management scheduled a training class for us on how to get our cph lower is to get these customers on and off the phone as quick as possible. Well there was one big problem....these customers were senior citizens and the cell phones they ordered only came with a quick starter guide, how to videos were accessable on-line. And some of these elderly didnt have a computer. Yet this company caters to the AARP people. And as we all do know these smartphones do require some educating to use them.