Excellent company to work for
Customer Service Supervisor (Former Employee) – Tempe, AZ – September 14, 2017
As a supervisor, I oversaw a team of 14 agents and a team support specialist. I managed time the team’s timecards and phone time, ensure they are adhering to their phone time, take supervisor-level calls each day, and meet expectations of metrics. I also had monthly deliverables which include call monitors, live monitors, side by sides, and multiple one-on-one meetings with each agent per month, allowing ample time to coach, develop, and help grow to create value. As a company we also followed a set of important core values.
Employee luncheons, charity events, great culture
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