Consumer United Employee Reviews

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not for a driven employee
Licensed Insurance Agent (Sales) (Former Employee) –  Westborough, MAMay 11, 2016
typical day at work could consist of anything from cleaning the parking lot to making burgers. management was non existant, and co workers mostly didnt speak english
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n/a
Lead Qualifier (Former Employee) –  Boston, MADecember 19, 2015
Very detailed oriented business with great satisfaction guaranteed. fast paced and efficient, with the passion of keeping customers coming back
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analyst
Lead Qualification Analyst (Current Employee) –  Boston, MANovember 11, 2015
I did reviews on completed applications for car insurance also made some cals and tried to get people to switch to the insurance we offered
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A blast, a great resume builder, and some phenomenal people.
Employee (Current Employee) –  Boston, MANovember 17, 2014
Get after it. You will learn a ton about sales, management, and how sales organizations make money.
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productive and fun workplace with game room and plenty of bonuses
Lead Qualifying Agent (Former Employee) –  boston, maSeptember 4, 2014
A typical work day consisted of calling different clients from different states and qualifying them for auto insurance. We had to adapt a lot and often build temporary relationships with clients in order to qualify them. The environment was very friendly, we had about 3 breaks a day and the area was amazing
Pros
free lunches on fridays and open bar
Cons
attendance policy is terrible
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Great Place to Understanding How to Sell
Outbound Insurance Sales Agent (Current Employee) –  Boston, MAAugust 11, 2014
Typical work day was logging on your dialer, receiving "connects" which were ideally customer's looking to possibly switch their insurance provider.

Often due to internal software issues, the majority of an agent's day was spent talking to customer's who had already received dozens of calls, so were naturally irritated or customer's who had no interest in switching their carrier to start with.

Management was great but stats is everything, regardless of bad leads or answering machine's an agent receives throughout the day.

Extremely high-pressure when the majority of an agent's day was spent on factors which were out of the agents control.
Pros
Great entry-level sales and entry-level insurance position, while making a decent salary
Cons
high stress-level
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Laid back , very fun place to work
Lead Qualifier (Current Employee) –  Westborough, MAJuly 15, 2014
A typical day of work is multi-tasking in call setting helping customers over the phone. The management is very helpful and kind spirited. I work side by side with all my fellow coworkers and everybody there is very nice as well. The hardest part of my job is keeping my patience and composure with all the clientele we handle. But the most enjoyable part about the job is that it's so laid back and fun to work here, and the management is the best and nicest people I've ever worked for.
Pros
free breakfast, great atmosphere, good benefits, steady hours
Cons
not much overtime, difficult to get promoted, bad job security
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Love the people, Loathe the ethics.
Manager (Former Employee) –  Satellite OfficeMay 27, 2014
A low-end base salary with a bonus opportunity, No requirements for management positions, no training for them either.

Glorified call-center, make upwards of 100 calls a day and expected to sell no less than 3 auto insurance policies a day. You are cold calling internet generated leads, most times generated by a pop-up, the same pop-up ads you are smart enough to block. As a result, you are rarely dealing with intelligent, financially responsible people, fortunately you are trained in highly aggressive tactics to get people into policies.

Although many of the people there remain my friends it is due to the tight-knit "clique" environment that employment comes down to knee-jerk reactions and opinions, not validity or fairness.
Pros
Health insurance.
Cons
Unstable work environemnt, Management is a fraternity, Everything is a sales pitch.
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ping pong table and big screen tv
Licensed Insurance Agent (Former Employee) –  Westborough, MAMay 2, 2014
It's a great position to gain experience out of high school or college.

The people are friendly. You learn a lot about sales and the art and science behind it.
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Nice place to work if your into sales.
Call Center Specialist (Former Employee) –  Boston, MAMarch 24, 2014
I like helping people with there needs and not selling dream that are'nt real.
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Fun Place to start a career at
Inside Sales Executive (Former Employee) –  Boston, MAMarch 13, 2014
- Long hours and weekends, always on the phone
- Learned about insurance sales
- Management is young and inexperienced
- Co workers are amazing, but fresh out of college.
- hardest part of the day is calling customers who do not want to be bothered.
- Most enjoyable part of the day is helping customers
Pros
Great work environment
Cons
Pay structure
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Bankers hours
Lead Generator (Former Employee) –  WestboroughFebruary 26, 2014
Outbound calls which are BOUGHT off line. Once you inform the consumer internet or online. They say take me off the Do Not call List. You are pretty much an ice breaker and if you are good to MAY work. Training was horrible and management does not care anything about but numbers. Customer HA forget it. Customer Service give 1 and that is because I am nice guy. REVOLVING door does not stop!! They certainly have their favorites. Obvious I was not one of them. Guy that runs the floor WAS sales agent. I wonder why he is controlling Lead Generators?? Hippie that I think is little weird!!
Pros
Coffee, and Free Lunch few Fridays if they are selling policies.
Cons
Too Stressful, Coaching Horrible, Temp job basically.
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Amazing place to work
Insurance Agent (Former Employee) –  Westborough, MAJanuary 29, 2014
I loved working for consumer united but the commute was to much. Gas prices being what they are became to expensive to work for this company anymore.
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Good Entry Level
Licensed (Current Employee) –  Westborough, MAJanuary 27, 2014
Good entry level job. Not the most exciting place to work it gets very mundane after a while. The management doesn't really care about anything except numbers. Hardest part is dealing with the customers because of the way the company generates leads. The best part of the job is the work environment and co-workers.
Pros
Free lunches, ping pong, company parties.
Cons
Bad leads, poor management selection
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"Don't worry you'll make money here... eventually!"
Insurance Sales Agent (Current Employee) –  Boston, MANovember 1, 2013
Youthful, fun company to work for, however there are many downsides to a company that grows this fast. The sales training takes 8 weeks which is grueling on $10.50/hour. At the end of the sales training, you find out that you don't make your full bonus until after 3 months that you have been on the floor. The sales trainer does not respect you for the effort that you put in, he just wants to hit his numbers so that he can get his bonus, and it is very clear that he does not care about your well being.
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Strong Sales Training
Insurance Sales Agent (Current Employee) –  Boston, MAFebruary 10, 2013
Strong sales training. One on one call coaching is one example of the excellent sales training provided by this employer.
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fun young work environment
Senior Account Manager (Former Employee) –  bostonSeptember 27, 2012
work hard play hard is definitely their motto. They will give pretty much anyone an opportunity and if you work hard they'll reward you. Good start environment, high energy. They do have you work weekends and stay late.
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Good work experience
Sales Representative / Insurance Broker (Former Employee) –  Boston, MASeptember 26, 2012
Good work experience if this is your first job. You will gain valuable experience working here
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Awesome!
Sales Consultant (Former Employee) –  Boston, MASeptember 13, 2012
Love Consumer United, everyone there is wonderful! The work enviroment is great and they are a fast growing company that is going to succeed.
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Not for me
Inside Sales Representative (Former Employee) –  Denver, COJune 1, 2012
All you did is called "warm leads" i.e. internet auto insurance leads. The training was great.
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Overall rating

3.4
Based on 21 reviews
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Work/Life Balance
3.4
Compensation/Benefits
3.3
Job Security/Advancement
3.2
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2.8
Culture
3.4

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