Consumers Energy Employee Reviews in United States

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Innovated and Fun environment to work in !
Smart Energy Communication Agent (Current Employee) –  Jackson, MIApril 23, 2016
I am currently hired on as a contract worker with Consumer's Energy, with the agreement of temporary /contract work. However, I am very happy to have the opportunity to learn, experience and participate in the project of the Smart meter deployment task as a team member. I am learning lots about the innovated smart meters, and also the energy/ utility industry itself, and best of all I am having a good time along the way. Unfortunately, my work will be completed and my contract will be over soon.
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Busy Call Center
Customer Service Representative III (Current Employee) –  Grand Rapids, MIFebruary 24, 2016
Typical work days include shifts from 7am to 6pm with 2 breaks and a lunch. You're grouped in teams with your own team leader but cna also rely on others for help. You are taking customer calls all day as well as gas and emergency calls. When there are storms you can work up to 16 hours straight, go home for 8 hours and come back for another 16 until the power is restored to areas. This job does pay well and benefits are great.
Pros
Great Benefits
Cons
Work a lot of holidays and overnights during storms
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Great place for long term employment
HR Business Partner (Current Employee) –  Jackson, MIJune 7, 2016
Consumers Energy is a great place to work and has the possibility of offering you a career that is arguably the best in Michigan! If you you are committed to building a future in the state of Michigan, this is the place for you.
Pros
Work life balance
Cons
Little if any opportunity to work outside of Michigan
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Decent Work enviornment
Technician III, LVD Dispatch (Former Employee) –  Saginaw, MIFebruary 26, 2016
CMS Energy has come along way, but still has to continue moving forward with employment management. Overall I had a pretty good experience working for this company. Middle management needs to stop being led by anxiety and work more toward building confidence at their core.
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Large corporate structure specializing in energy delivery.
Supervisor (Former Employee) –  Jackson, MSFebruary 20, 2016
Excellent pay and benefits mostly compensate for some of the work life balance issues. Marginal working conditions because buildings are old and ill-maintained. People are good hard working and generally interested in the company's success.
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Good
Program Manager / Sr. Project Manager (Current Employee) –  Jackson, MIFebruary 14, 2016
IT department is talented and welcoming. But other department work in silos. It can be difficult to work with those departments since IT has little influence on those departments
Pros
Good PMO, IT overall is proactive to new technologies
Cons
Non- IT department is slow to accept change
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Great place to work
Maintenance Supervisor (Current Employee) –  Essexville, MIApril 11, 2016
very busy
Learned about the financial business site
Great co-worker
Long hours and working weekends
Working with all the different department
Pros
Safe and reliable operations keeping the customer in mind
Cons
Long work hours
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A good place to work
Consultant/Contractor (Former Employee) –  Jackson, MIMay 2, 2016
Job Work/Life Balance is important at CE. Safety and giving back to the community are also at the top of the list.

There are a lot of career opportunities for those who thrive in a changing environment.
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Challenging but rewarding
Customer Energy Specialist (Former Employee) –  MichiganMarch 4, 2016
Office and field work daily
awesome co-workers
hardest part is customer timeline expectation for the work they requested
enjoyable seeing the finished product and to work in such a beautiful area of the state.
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Good Pay, Decent Benefits - Long Hours and High Stress Environment
Customer Service Representative (Former Employee) –  Grand Rapids, MINovember 16, 2015
The pay for the position was above average, as were the benefits. However, the company struggled with maintaining work-life balance for employees in the call center and seemed to have an ever-changing set of metrics used to evaluate employees. Sometimes these metrics were clear and concise, but not always. Very rigid workplace, supposedly because of the union agreements, though the interpretation of that agreement changed with almost each different person you spoke to. Very stressful environment to work in.
Pros
High pay, decent benefits/paid vacation
Cons
Very stressful and micro-managed, poor work/life balance
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Productive
Gas Service Technician (Former Employee) –  Lansing, MIMarch 17, 2016
This company provided great benefits,on the job training endless ways for job advancement.Co workers and managers got along well.It was a family atmosphere.
Pros
Great Benefits, Job advancement
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Good, stable work environment
Major Equipment Operator (Current Employee) –  Muskegon, MIJanuary 28, 2016
I cannot divulge any information towards a review of my company, the management or co-workers. All I can say is that they are a good company to work for and they have great benefits and very reasonable wages.
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ok
Customer Service Representative (Current Employee) –  MichiganFebruary 25, 2016
long hours, high expectations. sometimes unattainable standards. great place to work if you dont have a life outside of work. i.e no family and can drop everything to report at the drop of a dime
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Productive work place
Lead SAP QA Analyst (Current Employee) –  Jackson, MIJune 14, 2016
Learnt a lot on management skills.good co-workers and most enjoyable part balancing work life.Best management and best team.
Pros
health benefits
Cons
hike
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Consumers Energy
Field Planner/Scheduler (Current Employee) –  Kalamazoo, MIJanuary 13, 2016
Great Place to work. Lots of room to learn, grow, advance and use business skills. The medical benefits are fantastic for families as well as the work life balance. There is some micr managing at times but that is to be expected.
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Great place to work, but very numbers driven.
Meter Reader (Former Employee) –  Greenville, MIOctober 13, 2015
A great experience working here. Weekend are typically voluntary. Compensation and benefits are both above average. If you are flexible with commuting or relocating, there are usually tons of jobs posted internally for advancement. Management is very numbers driven, judging you more by statistics and spreadsheets than the final product of your job.
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Great work enviroment
Teller (Former Employee) –  Grand Rapids, MINovember 30, 2015
This company is awesome to work for they are willing to teach if you are willing to learn.. They don't ask of you what the management isn't willing to do as well.. Great people around you as you work super friendly and helpful if you need it..
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Great work environment!
Program Manager/Designer (Former Employee) –  Jackson, MIJuly 13, 2015
A typical day at Consumers Energy included dealing with internal customers, contractors and co-workers. Work includes design, review, writing specifications, closeout inspections and responding to various e-mails or calls. I would also manage projects. Management’s main concern was safety. I had great co-workers who were from different disciplines of Engineering including Mechanical, Electrical, and Architects. I learned a lot from them. The hardest part of my job was the hour and a half drive. The most enjoyable part of my job was spending time helping customers and spending time with my colleagues.
Pros
Great work evironment and excellent benefits.
Cons
Travel and work-life balance
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Adminstration of HANA and ECC/ BW Systems
SAP LEAD HANA (Current Employee) –  Jackson, MINovember 4, 2015
Perfect Work Life balance at CMS Energy. Fun place with Supportive management.Decent amount of red tape and politics.
Pros
Remote
Cons
No Overtime
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Demanding and Changing
Customer Service Representative (Former Employee) –  Grand Rapids, MIJune 9, 2015
As a Customer Service Representative, you are bound to the phones to receive back-to-back incoming calls throughout the day. The metrics used for assessing performance are posted daily and the standard is continually raised. There is very little freedom to deviate from the schedule as it adversely affects the performance metrics, and there is minimal time away from the job as you start. The paid time off and other benefits are not available until 6 months after you have started, and it is minimal once that time hits. In the meantime, you are asked to work 40+ hours with pager responsibilities that end up averaging 50-55 hours per week.
Pros
Benefits increase after the first year
Cons
Demanding, no freedom with schedule, changing standards, poor management
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Overall rating

4.1
Based on 85 reviews
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