Consumers Energy Employee Reviews

Showing all 107 reviews
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Positive work place good people
Project Engineer (Contract) (Current Employee) –  West Olive, MIApril 27, 2017
I had a positive work environment with qualified people that let me support the project and design systems that added to the completion of the project.
Pros
i liked the people
Cons
it was along way from home
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Great pay, not so great culture
Student Worker (Part-time) Admin Assistant (Former Employee) –  Kalamazoo, MIApril 25, 2017
Consumers Energy has great pay and benefits, there is also room for advancement if you are hired into the company. If you're a Contractor, it will be tough.
My experience here was challenging. The office environment is fairly negative and majority of the departments were unorganized. They need to put more thought into the wellbeing of their employees and create a healthy work environment rather than employees just feeling like workers and not valuable assets to the company.
Pros
Pay, room for growth
Cons
Environment, management and very little employee engagement
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Would not suggest working here
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Holland, MIApril 22, 2017
Days drag when call volume is low since we only take incoming calls, training takes weeks and when you get onto the floor on your own you feel like you have no idea what to do, they definitely need new trainers. They only pay $10 an hour and you get sent home hours early a lot of the days when business is slow and you have to leave, no choice in the matter. The most enjoyable part is working the weekends and being able to talk to people next to you. Other than that nothing else is enjoyable.
Pros
none
Cons
short breaks, have to park way too far away to building, poor management, low pay, unstable hours
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Loved working for this company
Customer Service Representative (Former Employee) –  Lansing, MIApril 9, 2017
Learned a lot, good company with great pay and benefits, team oriented, great training, long days, easy position, management very supportive, ability to move up quickly
Pros
pay, benefits, training
Cons
long hours
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days
costomer service (Former Employee) –  Royal Oak, MIMarch 8, 2017
workling here is a very stressing job but it makes everyone happy in the long run so its very rewarding. the managment is easy going as well and helps you along the way
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Run as far as you can
Manager (Former Employee) –  MichiganMarch 1, 2017
Inept Sr Leadership who lack integrity not only towards its employees but also the community it professes to serve. The Sr leadership does not embrace lean, and will send their staff down a rabbit hole to solution a " problem that occurred once" then you'll be tasked to spend 10-15 hours a week creating displays on performance that dictate the story they want to share with their senior leaders. You'll spend more time creating displays than fixing anything!
Pros
Utility Organization
Cons
SR leader is disconnected
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IT Contractors Are Treated Like 2nd Class Citizens!
Senior IT Project Manager (Current Employee) –  Jackson, MIFebruary 20, 2017
Probably a good company to work for if you are a full time direct hire employee. But IT Contractors are basically treated like 2nd class citizens. Everything from you are only allowed to park on the roof of the parking garage, to being excluded from team lunches, and other office related events. Contractors are not even allowed to participate in Take Your Child To Work Day - an event that costs the company nothing but we cannot participate. But they will send out the sign-up e-mail to all employees. Let you sign up, then politely notify you that since you are a Contractor you are not allowed to participate.

One day last winter this happened to me twice. There was an employee standing at the door at the end of the day handing out free snow scrapers. He put one in my hand, saw my Contractor badge, and immediately pulled back the scraper saying sorry you cannot have one. This happened to me two days in a row. Come on people get your act together and find a better way to distribute items that you want only employees to have. Maybe a staff meeting or other meeting where Contractors are regularly excluded anyways would have been a better choice.
Cons
You are a 2nd Class Citizen if you are a Contractor!
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Excellent Job Security
Materials & Fabrication Coordination Analyst (Current Employee) –  Jackson, MIFebruary 8, 2017
Overall, the company provides a supportive, collaborative environment. I feel appreciated by my coworkers and am able to speak up with new ideas. Safety is our first goal and upper management supports any efforts to work more safely.
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Great place to work
Engineer II (Former Employee) –  Essexville, MIFebruary 6, 2017
Great place to work. Willing to work with you depending on area. Freedom to identify solutions. I found issue with the gaps in generations. You must be able to adapt to an ever changing work life balance.
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Old, white culture
Technical Analyst (Current Employee) –  Grand Rapids, MIFebruary 6, 2017
Consumers is a good company to work for if you are not ambitious in your career. The criteria of upper management in promoting people is unclear and not based on merit. If you read their website, they tout diversity and the ease of moving around internally. So you are thinking you will advance as long as you perform. But after being there for many years, you later find that statement is reserved only for certain people. If you are not one of those you will find that you are being managed to fail and not to succeed. It does not matter how hard you work. If you do not qualify politically you either accept that you are not going anywhere or recognize it and find another job elsewhere where your efforts are rewarded.

Remember, this company supplies products that people need -electricity and gas. There is no need for innovation or critical thinking. There are many smart people working there but no need to rack their brains. So, if you want an 8-5 job, then have at it. Their diversity efforts are always politically motivated. Minorities that dominate are the ones that get promoted in order not to suffer political fall out. So, other employees are ignored.Minorities are hired to meet EEO quota with no intention to advance them.

Many people are still ingrained with the old culture. Don't expect that to change anytime soon since their management tolerates it.
Pros
Consumers is a good company to work for if you are not ambitious in your career.
Cons
Look elsewhere if you are a minority and want to advance in your career.
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Engineering desk job
ENERGY ENGINEER, OUTREACH MANAGER (Former Employee) –  Okemos, MIJanuary 16, 2017
Everyday was similar to the next...process paperwork for energy efficient projects. I learned this type of repetitive, non-stimulating job, is not good for my intellect.
Pros
Paycheck
Cons
Deathly boring
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No work/life balance
CSR - Customer Service Representative (Former Employee) –  Saginaw, MIJanuary 16, 2017
You work long hours and on short notice. It is difficult to obtain other positions within the company; Once you're in the call center you may not be hired anywhere.
Pros
Benefits
Cons
Work/Life Balance
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Calling people around the area making sure that they had good energy company
Telemarketer (Former Employee) –  Tarpon Springs, FLDecember 2, 2016
I worked this job part time,it was very fast busy and strict
It was an ok job not my choice of work.
Callin making sure people of the community had energy for their homes in that area other places aswell.
Pros
No free meals had to bring or own lunch
Cons
Healthcare was provided
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Good Place to work
Administrative Specialist (Current Employee) –  Jackson, MIOctober 10, 2016
I work for an amazing company with wonderful employees.
There is a strong work/life balance, employees are compensated well for their work. Everyone is very approachable.
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productive relaxed working environment
Contractor (Current Employee) –  Livonia, MIOctober 4, 2016
Adjusting customer energy bills according to previous usage if current month was estimated to high or low to try and bill customer as accurately as possible. Working with other departments to assist in getting other cases completed and filing paperwork for court. I love the relaxed environment and easy atmosphere with coworkers as well as the flexible schedule to still be able to work a 40 hour work week if I need to leave for a doctor's appointment or need to make up a day due to being extremely ill since we do not have sick days or vacation time.
Pros
optional overtime, great boss, flexible hours
Cons
job is only contracted not a permanent option
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Good place to work
Maintenance Planner & Scheduler (Current Employee) –  Ludington, MIOctober 2, 2016
Company is customer focused.
Provide good benefits and flexible work hours.
Wages are fair and inline with other places in Michigan.
Lot of opportunity to advance.
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Excellent firm for a possible career
Meter Reader (Former Employee) –  Macomb, MISeptember 10, 2016
I worked in Meter Reading Department--Company needs to improve customer relations,while protecting employees on the street This was a great opportunity to learn how to deal with public in all sorts of environments. I have many positive things to say about the job and company--would work for them again without question, They simply need to deal better with public and customers,while providing the safest work environment for employees.
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Great place to work
Sr. HP UNIX & Linux Engineer (Former Employee) –  Jackson, MIAugust 24, 2016
Work-life balance is pretty good, pay is decent, most IT folks will always be willing to help you out and give advice when needed.
Pros
Free lunches
Cons
Short breaks
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Good Paying Job
Customer Service Representative (Current Employee) –  Grand Rapids, MIAugust 19, 2016
Great people to work with and awesome benefits, however work/life balance is horrible and the treatment of employees by customers creates a draining environment.
Pros
Pay, benefits, and incentives.
Cons
On call and holdover scheduling. Lack of support from supervisors.
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Great workplace!
Cooperative Assistant (Current Employee) –  Jackson, MIAugust 2, 2016
Great workplace surrounded by very fun, energetic, and helpful coworkers. High-energy workdays. Each day is full of new job tasks and information. Patient and understanding management, making things work no matter the issue that may arise. Very comfortable setting and surroundings.
Pros
Coffee Company offered downstairs!
Cons
Waiting.
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Overall rating

4.0
Based on 107 reviews
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Ratings by category

Work/Life Balance
3.5
Compensation/Benefits
4.2
Job Security/Advancement
3.6
Management
3.3
Culture
3.5

CEO Approval

79%
29 ratings
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