A typical day at works begins with me logging into my phone and taking calls in regards to the Housing Choice Voucher Program (Section 8 Housing). However, I am somewhat of a lead agent in my department and I have additional tasks that I am responsible for. I manage a report that is called the Vacant Unit Report. This report consists of confirming that a tenant has vacated the property that they lived in and making sure that there has been no over payment to the Landlord. In the event that the participant moved out of the property without the approval of the Housing Authority, I prepare what is called a Proposed Termination of the Housing Choice Voucher. If there is an overpayment to the Landlord, I then process a Manual Adjustment to Recoup the overpayment. I have sucessfully recouped $50,000.00+ for my dpeartment. Sometimes, making a decision to submit a Proposed Termination requires advice from our Legal Department. This is when I am required to prepare a case summary to go before the Legal Department for a Legal Round table. I assist with training new hires that come into our Contact Center. I collect, distribute and enter Customer Service Survey's into the system for our Customer Service Department. I am relocating to the Orlando Florida Area in March and would like to find a psition that will alow me to grow.
working with people, compensation learning new processes.