Sales and Service Specialist
ContactUS - Columbus, OH

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What you’ll do:

The Sales and Service Specialist is responsible for answering incoming phone calls from customers regarding merchandise questions, orders, shipping status and other miscellaneous questions. The position is required to generate revenue and meet sales goals using proper sales and service techniques. You must enthusiastically engage customers, making their shopping experience meaningful, while maintaining a professional and positive image.

Tasks:

- Responsible for answering a high volume of incoming calls
- Enthusiastically communicates with customers via telephone or via chat and email
- Maintains a positive tone and demeanor throughout the call while building genuine and personal rapport with customers
- Accountable for becoming proficient and remaining updated on all order entry systems and system tools for use during each customer call
- Engages customers and keeps them excited about their shopping experience using a consultative approach to the sale
- Uses all tools and resources available to resolve customer needs in one call
- Employs sound judgment in the resolution of problems while upholding client’s Customer Service standards
- Offers solutions that meet or exceed the customers’ expectations
- Positively communicates to customers using client’s policies and procedures as appropriate.
- Protects customer information in accordance with established PCI requirements
- Accountable for answering all customer questions accurately, completely and in a timely manner with a professional and positive demeanor
- Accountable for acquiring and maintaining the most current features and benefits of merchandise in order to enhance the customers’ shopping experience by offering wardrobe options that will compliment her look
- Listens to customer to determine what additional merchandise may benefit her wardrobe and offers different options to her
- Stays abreast of and ensures customers are informed of all sales promotions offered by the company
- Successfully completes all continuing education on merchandise, procedures, and customer service skills
- Consistently meets or exceeds established metrics and Service Standards
- Transfers/routes customers to the proper department in a professional manner when necessary
- Consistently in compliance with attendance and punctuality
- Completes any assigned miscellaneous and/or specialized duties and tasks required to ensure on-going customer satisfaction and achievement of center performance goals

Skills/Competencies:

- Comfortable using PC platforms, Microsoft Windows and Microsoft Office
- Excellent typing skills
- Excellent verbal and written communication skills
- Excellent problem solving skills
- Ability to meet and exceed measurable performance goals
- Flexible team player with ability to execute duties efficiently and error-free
- Reliable and conscientious
- Good organizational skills and work habits
- Skilled in time management and multi-tasking
- Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts
- Ability to be flexible and quickly adapt to changing business needs and processes

What you’ll get:

- Excellent benefits package that includes medical/dental/vision, life and disability coverage
- Paid time off
- Ongoing personal and career advancement opportunities
- Referral bonus
- Free parking
- Opportunities to participate in company-sponsored events, such as cookouts, concerts, outings, races and other incentives
- Access to great restaurants and public transportation (many within a mile of the office)

Experience/Education:

- High school diploma/GED Certificate– higher education a plus
- A minimum of 3 years in a customer service environment

ContactUS Communications is an equal opportunity employer.


Indeed - 17 months ago - save job
About this company
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ContactUS Communications is a technology firm dedicated to helping our Fortune 500 and Inc. 500 clients improve their customers’...