A typical day at work would include an 8 hour shift, and about 50 incoming calls, requesting service or telecom maintenance requests.
The company sold phone systems to business, So as a customer service representative, I would answer the calls and direct the customer to the appropriate
I learned that it is important to be calm and stay – more... calm no matter the call severity. This tactic will keep the customer calm and everything will go alot smoother.
I had very little respect for management because everytime I would look up they were either running out to Starbucks or taking personal calls.
Overall Continuant was a nice company to work for, however I don't believe they should have hired 300+ people to work for them, knowing that within the next ix months the company was going to go under. – less