Level 1 Help Desk Technician (Former Employee) – Cranberry, PA – October 2, 2016
Continuum Managed Services is a wonderful company to work for. I was an employee there for 5 months as a Level 1 Help Desk Technician. I have learned many things working at Continuum from expanding my knowledge in information technology, to learning how to communicate effectively outside of work. My co-workers at Continuum are outstanding, and everyone there is willing to lend a hand when they can. The hardest part of the job is keeping up with a fast-paced, somewhat repetitive environment, while maintaining satisfaction between partners, clients. The most enjoyable part of the job was resolving issues for clients for it brought a great sense of accomplishment when put into perspective how much my position actually means to the organization.
Complimentary Food throughout the Week, Easy Commute, Great Co-Workers
Short Breaks Compared to Other Places, Constant Changes with Processes and Proceedures
Helpdesk Computer Technician (Former Employee) – Cranberry, PA – May 1, 2017
Very positive workplace culture,benefits and opportunities for advancement within the company. Also very encouraging of employee's to enrich themselves with additional training/certifications. As a fast growing start up IT company many standards are updated very often.
Positive attitude, free training, great benefits package, caring management team
Help Desk Technician (Former Employee) – Cranberry, PA – May 16, 2016
A lot of people seem to like their job here but for someone looking to advance in the IT field, it is a trap and it is too good to be true. This is your typical call center, they have a very high turnover rate. They do have good perks but you will be a slave. You get 4 minutes in between each call to finish documenting the NOVEL that they make you write. Their standards for what they want you to do in the amount of time they give you are absolutely RIDICULOUS. This place would be comparable to working for Verizon or AT&T customer service except you have to have some technical knowledge. If you're on the phone with a customer and it carries over to your lunch, YOU ACTUALLY GET DINGED ON YOUR SCHEDULE ADHERENCE FOR DOING YOUR JOB! If you have minimal tech knowledge and love slave labor and customer service then this job may be for you. But be careful because they will not be completely open with you about everything in the interview and then once you start you will immediately regret it. 3 people including myself left after the second week of training because we were all lead to believe it was a totally different job.
Decent pay, nice break room if you ever get a chance to use it
Slave labor, misrepresentation in the interview, call center