Help Desk Technician (Former Employee) – Cranberry, PA – May 16, 2016
A lot of people seem to like their job here but for someone looking to advance in the IT field, it is a trap and it is too good to be true. This is your typical call center, they have a very high turnover rate. They do have good perks but you will be a slave. You get 4 minutes in between each call to finish documenting the NOVEL that they make you write. Their standards for what they want you to do in the amount of time they give you are absolutely RIDICULOUS. This place would be comparable to working for Verizon or AT&T customer service except you have to have some technical knowledge. If you're on the phone with a customer and it carries over to your lunch, YOU ACTUALLY GET DINGED ON YOUR SCHEDULE ADHERENCE FOR DOING YOUR JOB! If you have minimal tech knowledge and love slave labor and customer service then this job may be for you. But be careful because they will not be completely open with you about everything in the interview and then once you start you will immediately regret it. 3 people including myself left after the second week of training because we were all lead to believe it was a totally different job.
Decent pay, nice break room if you ever get a chance to use it
Slave labor, misrepresentation in the interview, call center