Claims Representative (Current Employee) – Gainesville, VA – November 12, 2013
Company morale is very low. The upper management do not care about the VA office. Health benefit costs are very high for the plans offered. Compensation is low enough that employees can apply for public assistance even while working here full time.
Supervisor (Former Employee) – San Antonio, TX – April 28, 2016
The director of this call center is great, however he does not really know what goes on with some of his management team and what they are doing with his businesses. The director needs to get feedback from his supervisors/agents to really know what is going on.
Poor management, there are no internal workforce systems (all client based)
Customer Service Representative (Former Employee) – Dunwoody, GA – January 26, 2016
Very high call volume call center that offers the lowest pay in with no room to grow co-worker are messy. Not a great place to work with customers calling and cursing you out daily about electric bills that they didn't pay on time.
collector (Current Employee) – Houston, TX – January 20, 2016
This company could be a great place to work, but..... The management team is far to young and immature. Starting from the president of the company down to the supervisors! The job is very stressful and client policies change monthly. They terminate you if you have to many compliance points, but you are not informed of your points until you are terminated. They don't send you back to training once you reach a certain number of compliance points they just terminate you. I have witnessed other department supervisors informing new hires on how to take accounts from other departments by telling them to falsely notate an account. This company is for the company not for the collector. They don't promote within the company. Department leads have been leads for 3-4 years and no promotion. Within the past 2 years, I have seen 4 outside supervisor hired. 2 supervisors are in a known relationship. A manager lives with a collector.
Don't waste your time applying with this company. Very unprofessional!
If you do not have any children a good place to work
Customer Service Representative (Current Employee) – Atlanta, GA – January 18, 2016
Managing accounts with an electric company is a great skill I've learned. Some management is not very helpful with a lot of things work wise. Co- workers are great but the hardest part of the job is having to compete with them for your pay. Pretty much everything you do effects your pay. Most enjoyable thing is were always having fun!
Clerical Rep (Current Employee) – Gainesville, VA – January 6, 2016
I enjoyed my time here and still do. My family and I are moving and if possible would like something close to home. So that's why I'm just looking around. overall this company was good. My supervisor was awesome and always willing to help. my coworkers were awesome! I learned how to type faster and learned things about Microsoft word and excel. The hardest part of the job was some of the requests for the remote employees. The most enjoyable part was the hours. they were flexible and I could kind of make my own schedule.
Customer Service Representative (Current Employee) – Atlanta, GA – December 7, 2015
The company has been through many changes through the past year of my employment here. There is a constant change of management, low morale within the office and very low pay for the job at hand. I have never worked for a company where after you've been trained there are no raises. There are constant changes in work schedule without enough notice to get your personal affairs in order. The most enjoyable part of working in the office was my fellow employees.
Customer Service Representative (CSR) (Current Employee) – Augusta, GA – November 16, 2015
Management isn't chose for the best fit. Policies change at anytime. Competitive pay with acuity which you can still make lower then minimum wage after applying your best. Bullying done by management. Concerns are not addressed by HR.
Telecommunication agent (Former Employee) – Atlanta, GA – September 10, 2015
This is the worse place you could ever work, management isn't properly trained and don't know the project you're working on. the rules change every day or within a hour, they violate privacy laws and no have customer service skills
Customer Service Representative (Former Employee) – Atlanta, GA – September 3, 2015
Nothing positive about this company besides payday.
Rude customers Messy coworkers Low pay High turnover No job security Managers that show favoritism
This place is a revolving door. People who are hired are so optimistic about the position in the beginning only to quit within a month. You do not want to waste your time here unless you're desperate for a job and really need money. I got trapped and stayed for 2 years too long. When I finally walked out the doors for the last time I felt so FREE! Apply at your own risk.
paycheck, SOME of the people were cool.
Messy coworkers, messy management, rude customers, off the charts expectations for very low pay.