Convergent Employee Reviews in United States

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Positive outlook, poor reality
Supervisor (Former Employee) –  San Antonio, TXApril 28, 2016
The director of this call center is great, however he does not really know what goes on with some of his management team and what they are doing with his businesses. The director needs to get feedback from his supervisors/agents to really know what is going on.
Pros
Nice view
Cons
Poor management, there are no internal workforce systems (all client based)
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Good Experience
Customer Service Representative (Former Employee) –  Augusta, GAApril 8, 2016
At Convergent, I was working for Sprint. Answering the phone dealing with payments, new activations, discounts, troubleshooting, and going over monthly bill.
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good place to work
Customer service Representative (Former Employee) –  Atlanta, GAMarch 22, 2016
Alot of calls during work hours. had to deal with various types of customers. worked with helping customers with their accounts. loved the environment challenging at times.
Pros
No weekends
Cons
short breaks
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typical day
Supervisor (Current Employee) –  Atlanta, GAMarch 13, 2016
review team stats
development for the staff
monthly goals and incentivites
a chance to grow professionally with agents and upper management
Pros
meeting some good professional
Cons
not enough hours in a day
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Decent job
Transition Coach (Former Employee) –  Atlanta, GAFebruary 13, 2016
Decent job located in Dunwoody, GA. Decent environment and management. Not a good place if looking for an opportunity to advance.
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Very stressful job with low pay
Customer Service Representative (Former Employee) –  Dunwoody, GAJanuary 26, 2016
Very high call volume call center that offers the lowest pay in with no room to grow co-worker are messy. Not a great place to work with customers calling and cursing you out daily about electric bills that they didn't pay on time.
Pros
none
Cons
overtime mandatory without any warning
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Stressful, Micromanagement, Favortism
collector (Current Employee) –  Houston, TXJanuary 20, 2016
This company could be a great place to work, but..... The management team is far to young and immature. Starting from the president of the company down to the supervisors! The job is very stressful and client policies change monthly. They terminate you if you have to many compliance points, but you are not informed of your points until you are terminated. They don't send you back to training once you reach a certain number of compliance points they just terminate you. I have witnessed other department supervisors informing new hires on how to take accounts from other departments by telling them to falsely notate an account. This company is for the company not for the collector. They don't promote within the company. Department leads have been leads for 3-4 years and no promotion. Within the past 2 years, I have seen 4 outside supervisor hired. 2 supervisors are in a known relationship. A manager lives with a collector.

Don't waste your time applying with this company.
Very unprofessional!
Pros
None
Cons
Many
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If you do not have any children a good place to work
Customer Service Representative (Current Employee) –  Atlanta, GAJanuary 18, 2016
Managing accounts with an electric company is a great skill I've learned. Some management is not very helpful with a lot of things work wise. Co- workers are great but the hardest part of the job is having to compete with them for your pay. Pretty much everything you do effects your pay. Most enjoyable thing is were always having fun!
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nice workplace
Clerical Rep (Current Employee) –  Gainesville, VAJanuary 6, 2016
I enjoyed my time here and still do. My family and I are moving and if possible would like something close to home. So that's why I'm just looking around. overall this company was good. My supervisor was awesome and always willing to help. my coworkers were awesome! I learned how to type faster and learned things about Microsoft word and excel. The hardest part of the job was some of the requests for the remote employees. The most enjoyable part was the hours. they were flexible and I could kind of make my own schedule.
Pros
nice people, nice enviornment
Cons
benefits aren't great
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Horrible place to work
Customer Service Representative (Current Employee) –  Martinez, GADecember 14, 2015
Crew members make the lowest possible amount an hour, there is a ton of work to do for so little pay. The hours given are not worth coming to work.
Pros
1 50% discount per shift worked.
Cons
A break is privileged
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Compensation and low morale
Customer Service Representative (Current Employee) –  Atlanta, GADecember 7, 2015
The company has been through many changes through the past year of my employment here. There is a constant change of management, low morale within the office and very low pay for the job at hand. I have never worked for a company where after you've been trained there are no raises. There are constant changes in work schedule without enough notice to get your personal affairs in order. The most enjoyable part of working in the office was my fellow employees.
Cons
Low pay, low morale, constant schedule changes.
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Welcome to Highschool all over
Customer Service Representative (CSR) (Current Employee) –  Augusta, GANovember 16, 2015
Management isn't chose for the best fit. Policies change at anytime. Competitive pay with acuity which you can still make lower then minimum wage after applying your best. Bullying done by management. Concerns are not addressed by HR.
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steady work and steady pay
Customer service (Current Employee) –  Augusta, GAOctober 25, 2015
great place to work. Good money and steady hours. its a steady pay check every two weeks and you are guaranteed 40 hours atleast with optional as well as required OT
Pros
good money and steady hours plus benefits
Cons
stressful
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Easy Job
Collecting Agent (Former Employee) –  Renton, WAOctober 23, 2015
Co-workers are very helpful.
Guaranteed hours and commission.
Management was hard to work with.
Had to meet goal to get bonus.
Stable job.
Won't get a raise anytime soon.
Pros
Guaranteed hours
Cons
Not very good management
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not the best environment
Call Center Agent (Former Employee) –  Lawrenceville, GAOctober 19, 2015
wouldnt recommend this job to anyone. pay is based off of the entire call centers performance. schedule changes at last minut (usually same day). turnover rate is extremely high.
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Convergent
Call Center Represenative (Current Employee) –  Atlanta, GAOctober 12, 2015
Convergent is a great company to help improve experience. They are very open for compensation and reward you for improvement and motivate you fo hire expectation.
Pros
monthly bonuses and upsales
Cons
acuity and base pay rate
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Convergent
Customer Service Representative (Current Employee) –  Montgomery, ALSeptember 26, 2015
Nice company, good atmosphere and helpful and kind coworkers and managers. Everyone is helpful and I feel privileged to have found employment here.
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Will NEVER work for this company again
Human Resources Quality Analyst (Current Employee) –  Atlanta, GASeptember 10, 2015
This company believes in giving you multiple job titles with no raise. There is little to no growth within this company and the turn over rate is very high. There is always a new training class.
Pros
None
Cons
Everything
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A typical Day
Telecommunication agent (Former Employee) –  Atlanta, GASeptember 10, 2015
This is the worse place you could ever work, management isn't properly trained and don't know the project you're working on. the rules change every day or within a hour, they violate privacy laws and no have customer service skills
Pros
none
Cons
10 shifts only get a 30 min lunch
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If you're desperate for a check have at it.
Customer Service Representative (Former Employee) –  Atlanta, GASeptember 3, 2015
Nothing positive about this company besides payday.

Rude customers
Messy coworkers
Low pay
High turnover
No job security
Managers that show favoritism

This place is a revolving door. People who are hired are so optimistic about the position in the beginning only to quit within a month. You do not want to waste your time here unless you're desperate for a job and really need money. I got trapped and stayed for 2 years too long. When I finally walked out the doors for the last time I felt so FREE! Apply at your own risk.
Pros
paycheck, SOME of the people were cool.
Cons
Messy coworkers, messy management, rude customers, off the charts expectations for very low pay.
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Overall rating

2.9
Based on 91 reviews
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