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46 reviews

Convergent Employer Reviews

Company Attributes

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FRIENDLY ENVIREONMENT
Customer Service Representative (Current Employee), Montgomery, ALDecember 16, 2014
Pros: meeting new people
Cons: slow pace
The time I worked at Jim Massey was very fun and exciting. Seeing new faces each day and also I loved the slow pace environment. I really enjoyed getting off at 1 on Saturday.
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Busy and active workplace environment
CSR (Former Employee), Augusta, GADecember 3, 2014
Pros: spirit and fun week
Cons: high call volumes
A typical day at Convergent was eventful. you never knew what your customers would be like when they called in for assistance. I learned how to be more sociable and deal with stressful issues in a calmer manner. Management was ok, Very understanding. My co-workers were great. The hardest part of the job was dealing with upset customers. The most enjoyable – more... part of the job was turning an upset customer into a happy satisfied customer. – less
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Very unorganized place to work
Customer Service Representative (Former Employee), Augusta, GANovember 28, 2014
Received inbound calls from customers concerning certain issues with their wireless service, whether it was taking and applying payments to their accounts. The co-workers is what made the best of the company and the environment fun to work in. Management did not mange they micro-managed.
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Good place to get some experience but no job growth
Staff Attorney (Current Employee), Boca Raton, FLOctober 25, 2014
The job involves contacting health insurance companies on behalf of clients in order to identify and resolve issues with client claims
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EMPLOYEES ARE NOT THEIR CONCERN
Customer Service Representative (Current Employee), Atlanta, GAOctober 5, 2014
Pros: as much overtime as you need
Cons: insurance to high for pay rate and sliding scale pay
SLIDING SCALE PAY IS A RIPOFF AND THE SYSTEM IS DESIGNED FOR FAILURE THEY SAY YOU COULD MAKE UP TO TWELVE AN HOUR BUT IF YOU ARE LATE ONCE OR CALL OUT YOUR PAY DROPS TO 9 DOLLARS AND THERE IS ALWAYS MANDATORY OVERTIME . ALOT OF WORD GAMES PLAYED BY THE SUPERVISORS
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Not A Socialable Work Place
Account Manager (Former Employee), Atlanta, GAOctober 4, 2014
Pros: you get a check
Cons: not social friendly
A typical work day is come to work, logon to systems and take inbound calls all day. I l learned to be a good listener. Management is focused on numbers. You really can't talk with co-workers that much cause calls are back to back. The hardest part of the job for me was sitting down all day and the complaining customers. The most enjoyable part of the – more... job for me was the check. – less
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A Typical Call Center Environment
PATIENT ACCESS REPRESENTATIVE (Former Employee), Irving, TexasSeptember 18, 2014
Regular Scheduled Shifts. Mon-Friday work week. Contract position
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convergent
Call Center Representative (Current Employee), Augusta, GASeptember 13, 2014
I didnt really like it because I felt there was favoritism in the workplace and upper management did things to cover their tracks and put everything on the little man. Like how come some employees dont show up for three weeks and still have a job? But if I show up late just once they are giving me a hard time? I would not suggest anyone working here.
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Apply At Your own RISK!!!
Customer Service Rep (Current Employee), DunwoodyAugust 30, 2014
Pros: a check
Cons: everything else !!!
This company suckkkkk.. Don't really care about there employees what so ever. The company suck so bad to when you go on other job interviews, the interviewers all know about the company and feel bad for you. Normally managers want there employees to work hard for incentives.... Not this company when it get to the point to when too many people are achieving – more... an hitting there goals. they change the goals to make it even impossible for the workers to even get incentives. (oh yes this have been stated directly from managers!) Which sometimes even happen during the middle of a pay period with out notice. We take calls for utility companies who actual employees get paid way more then we do , however we are expected to do the same work in short time frames and little to no break . Some projects have 30 min lunches... some have an 1hr ... Break varies... but BEWARE if you take the full break it comes with consequences... It will effect your stats ...which cause alot of reps to not take a break so it won't effect there score. Ohh may I not forget... don't think about getting sick, even if you have sick days or have a death in you family ... They give you one day for bereavement ... so you can lose a parent Monday, take off however you are expected to be back to work on Tuesday.. otherwise you will get pointed for your attendants....which of course go towards your stats .... this is there lame dumb pay scale..... in ATL...9.00HR 10.00 HR OR 12.00 ..yes so your pay can go down to 9.00hr if you had a bad week..,or if you manage to get lucky you can get 12hr that pay period.. in which they are getting ready to change the 12hr incentive ...making it even harder for a rep to get 2 extra dollars ... we do way to much in my project to get paid so little and the exceptions are impossible !!! More folks quit this job then get fired.... I can go on and on about this company .. But I'm tired of typing so apply at you on risk !!!!!! – less
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fun place to work
Customer Service Rep (Former Employee), Atlanta,GaAugust 29, 2014
Fun place to work. Great co workers. Nice call center atmosphere.
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Fun to work with health environment
Quality Assurance Analyst (Current Employee), Irving, TXAugust 23, 2014
Pros: no free launch
Cons: 2 short free breaks
*Agile Scrum meeting

*Analyze system requirements

*Create test cases and execute test cases

*Write SQL queries

* Use Quality Center
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Productive
Account Manager (Current Employee), Sandy Springs, GAAugust 19, 2014
Pros: motivate youth
Coordinated schedules for routine appointments & errands and participated in all activities.Supported a “family” environment and motivated the residents to demonstrate self-initiative as evidenced by documented achievements, self-sufficiency and appropriate behavior.Ensured self-sufficiency by guiding participants in the program within education, employment/career – more... development, self-care and advocacy, healthy relationships, communication through assertiveness, conflict resolution and community service. – less
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Unorganized Workplace
Customer service Rep (Former Employee), Augusta, GAAugust 13, 2014
Pros: 1 hour lunch
Cons: no benefits
Coming in taking inbound calls from customers. I dealt with accounts , took payments and set up payment arrangements. The hardest part of this job was working not knowing you didn't have any benefits.
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Postive and Productive Workplace
Sprint Call Center Representative (Current Employee), Montgomery, ALAugust 12, 2014
Working at the sprint convergent call center I learned how to make a upset customer very happy by the end of the call also how to make your customer feel special and appreciated for being a sprint customer. The team I worked with was very helpful and always motivated each other to keep a positive attitude and to meet daily team goals for the job site.
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no security
Customer Service Representative (Former Employee), st louisMay 23, 2014
Pros: n/a
Cons: dangerous and emplyees dont get along and everybody is angry
very dangerous place to work ne security can vaer scary to even go in to work
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Productive work environment
Customer Service Representative (Current Employee), Dunwoody, GAMay 22, 2014
My time at convergent has been a pleasure thus far. As a company, they have a great work ethic with secure benefits. A typical day at work would involve me handling 100-120 calls a day about gas and electric services. While here, I've learned how to become a better professional and listener. I also learned the importance of my job performance and how – more... it ultimately affects the company as a whole. Management is also a pleasure to work with and always available to assist with any issues. My co-workers are diligent and enjoyable to work with. I would have to say the most difficult part of the job are the irate customers. The most enjoyable part of the job is being able to provide a good professional level of customer service and the unlimited overtime. – less
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Fun work place
Customer Service Representative (Former Employee), Augusta, GAMay 22, 2014
Overall I love my job & co workers but the company it self sucks
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good beginner's job
Customer service Representative (Former Employee), augusta, GaApril 28, 2014
Cons: no room for advancement
This is not a job you want to make permanent, but it is good to build your resume experience.
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Fun company to work for
NET C# Developer (Former Employee), Middletown, MDApril 20, 2014
Pros: diverse range of projects
Cons: none really
Was just starting programming when I worked for this company. The boss was a great guy who was pretty patient with my learning curve.
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waste of time
Customer Service Representative (Former Employee), Montgomery, ALApril 14, 2014
Cons: shorts breaks....managers with attitudes
With convergent this is not a good job for everyone....besides having a "job" there are no pros working for convergent....Calls with customers are the worst...allowing their customers to talk to you anyway and rate you based on what credit or removal of charges you can perform for them...also pay is based on what the customer thinks of you not your – more... service you just provided – less

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