Call Center Agent (Current Employee) – Montgomery, AL – January 19, 2018
A typical work day at Convergent is fast pace once you get on the phone. It may also be e bit stressful with limited help for the customers.Overall I have good customer service, so the job is what you make of it.
Collections Representative (Former Employee) – Renton, WA – January 16, 2018
they tell you that they have shift options, they dont. its always night shift managers dont care to much about you, they just want you there. managers are hard on employees cause their bosses are hard on them they dont train you enough for the work you do. hard to find help, not enough managers.
Al Sprint Customer Service Representative (Former Employee) – Montgomery, AL – January 2, 2018
Convergent is a good company for someone who has an High School Diploma, not for someone who has a higher degree. They pay to where it varies each pay period depending on your performance at the job. Management isnt the best but isnt the worst. The hardest part of the job is dealing with upset customer who werent able to pay their bill and their services were scheduled to be completely interrupted.
Call Center Agent (Current Employee) – Montgomery, AL – December 22, 2017
The Job is not hard. It's just stressful sometimes to work for a company that isn't completely honest with their customer in the beginning of a sale. Even the ones that asked specifics, were completely lied to about their charges. Although I am very good at explaining this to the customers, it's hard to know that the problem will never be resolved. A majority of the time there is nothing left for me to say but, can you pay the bill to keep the phone on, still feeling bad that the problem was never resolved.
The people I work with are nice
The customer seem to have been lied to consistently
Customer Service Representative (Current Employee) – Augusta, GA – December 19, 2017
NSS job is hard to learn. but your expected to quickly grasp it. the people are nice but the stress experienced on this job isn't work the pay. unless you really love working in a call center, i do not recommend it.
Customer Service Representative (Former Employee) – San Antonio, TX – November 4, 2017
It's absolutely horrible!! It's SUPER HIGH STRESS, SUPER COMPETITIVE and there is ZERO team support. The management is non helpful and only interested in talking to each other or whoever there favorite is. THEY PLAY FAVORITES BIG TIME!!!!! They are only interested in themselves. You're pay depends on how well you do! IT'S A SLIDING SCALE!!!!!
one hour lunch, 20 minute break
no team support, super high stress, extremely competitive, sliding scale for pay
Supervisor (Former Employee) – Peoria, IL – October 28, 2017
Fast pace at times. Learned how to be very detailed orientated. Work with a large team, training, different systems. I learned a lot about myself. Main management is a good team to work with. Hardest part is not being able to train or help a trainee understand job, and knowing they were not the right fit. Or changes to a management role (person) who was not willing to see success or see others as an equal. Most enjoyable part is a successful team that you worked with for years and seeing become successful. Helping each other grow and think of them as family.
Company has good things going for it. Good benefits, good PTO package and bi-monthly company fun days. The work itself is what's boring and tedious, not incredibly hard but you have to be self motivated. I enjoyed my time there, but a lot of people I worked with hated it and ended up leaving.
Commissary Representative (Former Employee) – San Antonio, TX – September 14, 2017
Convergent has different projects in the buildings. I was with Keefe group and I deposited money inside inmates commissary. It was probably the most easiest project out of all of them. Only conn's is that keefe group is the only project that is never closed, open EVERY holiday. The managers/ supervisors are the best and really understanding, they truly care about you. Best job I ever had, I wouldn't mind going back.
Customer service representative (Current Employee) – Dunwoody, GA – September 5, 2017
with this company there is NO room for advancement management is unprofessional. Although it is a paycheck this is not a long term position . This position Is temporary if you have larger goals and aspirations.