Convergent Employee Reviews

Showing all 127 reviews
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Productive and fun workplace
Customer Service Representative (Current Employee) –  Augusta, GAMarch 11, 2017
A typical day at work begins with my arriving early to set up and prepare myself for the day ahead. The day usually starts off slow with calls coming in about every 2 minutes and lasting anywhere from 5-10 minutes. As the day progresses calls pick up and things begin to get a little hectic. Thankfully I am surrounded by people that are pleasant and are willing to help if someone else has a question.
Pros
As a full time employee I do receive fairly decent medical benefits.
Cons
Poor organization
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Don't waste your time
Collections Representative (Current Employee) –  Houston, TXMarch 8, 2017
Management is horribile. They are very inconsistent. They are very strict and they look for ways to deduct money from your paycheck. You have to be in a certain clique to excel or be promoted, Horrible Horrible place to work. Extremely stressful.
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great job if you do not like working weekends
Customer Service Representative (Current Employee) –  San Antonio, TXMarch 5, 2017
great job if you hate working weeksends, pay is low, customers are mean and company is not consistant. I hae nothing more to say and this computer wont let me pass this. I am done I am done
Pros
no weekends
Cons
need to pay mmore
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It was an overall exciting place to work
Assist customers (Current Employee) –  Dunwoody, GAFebruary 23, 2017
They did not value holidays and employee s who needed time around them. They also did not take any blame for its customers realtions. They let customers run over employees...
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Just a job...
Duke Midwest Billing (Former Employee) –  Montgomery AlFebruary 15, 2017
Going in through a staffing agencies who are unrealiable to you after your in. Easy automatic job to get. Some management and employees talk ghetto, unreliable and unprofessional. Citrix platform is unstable. Horrible base pay with min chance for growth. Super high turnover rate. Not good for a long term career.
Pros
No weekends
Cons
Pay and Unprofessional staff
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Busy & updeat work enivronment
Accounts Manager (Current Employee) –  Dunwoody, GAFebruary 4, 2017
There is never a dull moment form open to close there is a stead call flow. You are guaranteed a full 40 hour work week with occasional over time. Room for advancement & they promote from within. Excellent communication between high management & regular employees.
Pros
commision
Cons
short breaks
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Stepping Stone for call center environment and nothing more
Customer Service Representative (Current Employee) –  Atlanta, GAFebruary 2, 2017
This job is a good stepping stone if you have never worked in a call center environment but I would not recommend this job for something long term. You do not have a set pay rate and your schedules can change at a drop of a hat.
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very productive and a fun enviornment
Customer Service Representative (Current Employee) –  Augusta, GAJanuary 10, 2017
Enjoying listening to the customers talk about their enjoyable moment of making their photo books.
Trouble shooting their software for them.
Talking respectful and professional to the customers.
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n/a
Customer Service Representative (Current Employee) –  Atlanta, GAJanuary 9, 2017
• Provide support to State Farm agents and their staff, handle questions regarding marketing and advertising. Handle reimbursements and agent service awards.
• Process payments and transfer calls to appropriate department or email messages to agents.
• Set up rental car appointments or assist with roadside assistance. Add additional cars to account.
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It is a very fast pace job.
CSR/National Sales Support (Current Employee) –  Augusta, GAJanuary 3, 2017
It is a good place to work if you like being on the computer, talking on the phone and also helping customers with there bills.
Pros
talking on the pone all day
Cons
high turnover
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Fast pace environment
CUSTOMER SERVICE (Current Employee) –  Montgomery, ALJanuary 3, 2017
You learn the job in a few months, but the real experience is when you get on the phones. Decent call center job. The pay is not consistent and can be frustrating. There are up's and down's with this job , as with any job.
Pros
sometimes you get free food
Cons
break can be changed whenever management feels like it and you only get one 10 minute break
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Forever Changing Work Environment
Customer Service (Current Employee) –  Augusta, GADecember 29, 2016
A typical day at work would start with maybe three or four care calls then we would be changed over to sales support. Every hour our supervisor have us a call handling times. Everybody helps each other out when in need.
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Fun working enviornment!
Patient Accounts Representative (Current Employee) –  Peoria, ILDecember 27, 2016
A typical day at work goes by pretty fast! I learned how to better serve customers and put my customer service skills to the test. Management was great! They understand that life has problems and works with you as best as they can. Co-Workers are nice and make the work day go by faster. Definitely recommend this job to others.
Pros
Hour long lunches
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Na
Master learning facilitator (Current Employee) –  Augusta, GADecember 22, 2016
this is a good first start job location. Some room for growth but minimal. Operation standards and quality standards can help get you where you want to be.
Pros
Na
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Must be in deep need of a job.
CSR - Customer Service Representative (Former Employee) –  Atlanta, GADecember 21, 2016
First job I actually hated. Beyond rude customers. Managers who stay on their phones. Management not on the same page when asking for assistance. Some childish behaviors with workers and managers. Favoritism when leave request are put in. No growth. There is base pay but the way to increase it is based on everyone in your project (which means if you are new forget going above base pay regularly). The overall system is setup for failure. The computer system constantly freezes or disconnects.
Pros
OT is allowed, Co Workers
Cons
Management, Pay Scale setup, The computer system used
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Great Job
Billing and Account/Team Leader (Former Employee) –  Dunwoody, GADecember 14, 2016
A typical day at work, will consist of answering inbound calls. I've learned that call centers are some of the easiest kind of jobs to possibly have, if you enjoy working with people.As far as the management goes, they were rude and had completely no understanding.My co workers were nice, and extremely talkative. Lots of woman.Different varieties.The hardest part of the job was having to deal with angry customers, complaining about unpaid bills.The most enjoyable part of my job was Lunch.lol
Pros
call center
Cons
rude managers
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Great Place
Customer Service Representative (Former Employee) –  Sandy Springs, GADecember 12, 2016
great place to work would take another temp position with the my agent was wonderful pleasant to work with always available to answer your questions always answers your phone calls
Pros
Great people
Cons
none
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A new call center
Supervisor (Former Employee) –  San Antonio, TXDecember 6, 2016
This was a new call center and they was no local management support for weeks. Management for Atlanta would come for several days to see how the operation was going. New supervisors did not have any guidance at the beginning.
Pros
A new operation
Cons
No support
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professional and productive place of employment
Customer Service (Finance) (Current Employee) –  Montgomery, ALNovember 29, 2016
A typical work day is leaving knowing that you have completed your job properly meeting your DPC. Management is overall professional, the hardest part of the day is not being able to give every customer what they want based on acct status but knowing that you have properly educated them on why. The most enjoyable part of my job would be client meetings.
Pros
holiday dinners
Cons
health insurance
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Well organized
Customer Service Representative (Former Employee) –  Augusta, GANovember 16, 2016
This was a good place to work. It was well organized and the environment was good. They really took care of their employees and listened to whenever we had issues.
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Overall rating

3.0
Based on 127 reviews
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Ratings by category

Work/Life Balance
2.9
Compensation/Benefits
2.7
Job Security/Advancement
2.5
Management
2.7
Culture
2.7