Low Voltage Service Specialist
Convergint Technologies, LLC - Edina, MN

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Employment Opportunity
Convergint Technologies is a service-based North American integrator of Electronic Security, Fire Alarm & Life Safety, Healthcare Technologies, Communications and Building Automation. We provide professional services that seamlessly combine both our systems and enterprise integration skills to integrate disparate facility systems to meet customer's evolving business requirements.
From day one, delivering value through unparalleled customer service and consistent operational excellence has been foundational at Convergint Technologies. Our promise and our number one objective, is to be our customers' best service provider.
Convergint Technologies is looking for dedicated and qualified individuals to fill the position of Service Specialist.

Minimum Training/Education:

  • Minimum of two years previous, relevant field security service experience required.
  • Experience in access control, CCTV, and fire life safety.
  • Solid technical skills and experience related to electronic security systems.
  • Solid programming skills and proven ability to troubleshoot problems and look for solutions.
  • Strong mechanical and electrical aptitude.
  • Expert computer networking skills.

Preferred Product Experience:

  • AMAG Certified
  • Lenel Certified
  • Axis
  • Milestone
  • Genetec
  • Bosch
  • Pelco
  • Radionics

General Responsibilities:

  • Responds to routine and non-routine customer service calls, scheduled maintenance calls, and emergency service calls on a timely basis; will diagnose, troubleshoot, repair and debug systems for routine problems; installs projects as necessary.
  • Identifies and resolves problems for many types of service calls including emergency and after-hour calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
  • Completes accurate and detailed service reports for customer and Convergint.
  • Provides technical support to end users and field labor when applicable.
  • Perform other duties and responsibilities as requested or required.
  • Troubleshoot network issues related to access control and CCTV.
  • Successful screening of Drug, Background and Driving Records check.

If you are looking for a fulfilling career with which to make a daily difference, please submit your resume for consideration.

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