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Convergys

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3,004 reviews

About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together Convergys and Stream create a world class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Our talented and dedicated team serves leading household brands – more... in industries such as communications, retail, healthcare, technology, financial services, and government.

Convergys and Stream are passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs. – less

Convergys Employer Reviews

Account Representative (Former Employee), Hazard, KYMarch 23, 2014
"This was a work from home job." - 46 similar reviews
New Accounts Services Representative (Former Employee), Clarksville, TNJune 12, 2014
"The most enjoyable part of the job was the occasional downtime, it gave us the opportunity to have short breaks in between calls to break the monotony of the repetition." - 3 similar reviews
Patient Care Advocate (Former Employee), Greenville, NCJuly 20, 2014
Internet and Cable Repair Specialist (Former Employee), Charlotte, NCJuly 20, 2014
Customer Service Representative (Former Employee), Orem, UTJuly 20, 2014

Working at Convergys

  • What are the average starting salaries, bonuses, benefits and travel requirements like at Convergys? What do you like best about working at Convergys? Are there any great...
  • I am a 45 year old female in Clarksville, TN. I have a Bachelor of Science Degree in Criminal Justice and retired from the KY Dept of Corrections. I have also been a mana...
  • Do you work at Convergys? How did you find the job? How did you get that first interview? Any advice for someone trying to get in?
  • I have seen a lot of negative comments about Convergys call centers but cannot find anything about the work at home program. Anyone have any information on it? What is th...
  • Can someone give me any specifics on Convergys in Lake Mary? Exactly what do the customer service reps there do? What is the management like? I have read some horror stor...