Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together Convergys and Stream create a world class customer management firm made up of 125,000 employees working in more than 150 service centers and 31 countries. Our talented and dedicated team serves leading household brands – more... in industries such as communications, retail, healthcare, technology, financial services, and government.
Convergys and Stream are passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.
Our 30+ years of experience and unique mix of Agents, Analytics, and Technology allow us to expertly guide our clients as they balance their priorities to grow revenue, improve customer satisfaction, and reduce costs. – less
Convergys Employer Reviews
Pharmacy Technician/Inbound Customer Service Rep (Former Employee), Tucson, AZ – July 8, 2014
", benefits, flexible schedule, and great pay raise opportunities." - 18 similar reviews
New Accounts Services Representative (Former Employee), Clarksville, TN – June 12, 2014
"The most enjoyable part of the job was the occasional downtime, it gave us the opportunity to have short breaks in between calls to break the monotony of the repetition." - 4 similar reviews
Listener Care Representative (Former Employee), Centreville, VA – October 1, 2014
Customer Service Rep II (Former Employee), Charlotte, NC – October 17, 2014
Back Office Agent, Customer Service Representative (Current Employee), Denver, CO – October 16, 2014
Working at Convergys
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Can someone give me any specifics on Convergys in Lake Mary? Exactly what do the customer service reps there do?
What is the management like? I have read some horror stor...
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I have seen a lot of negative comments about Convergys call centers but cannot find anything about the work at home program. Anyone have any information on it? What is th...
I am a 45 year old female in Clarksville, TN. I have a Bachelor of Science Degree in Criminal Justice and retired from the KY Dept of Corrections. I have also been a mana...