Customer Service AT&T (Former Employee), Tamarac, FL – June 27, 2014
Greeting customers on inbound calls with OnStar and outbound calls for the purpose of resolving routine problems with products or services. Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Listen attentively to customer needs and concerns demonstrate empathy. Clarify customer requirements probe for and – more... confirm understanding of requirements or problem. Meet customer requirements through first contact resolution. – less
Sales Representative (Former Employee), Omaha, Ne – January 13, 2014
Pros: business hours, training, staff and supervisors
Cons: human resource/benefit division was very impersonable
This is a very good company to work at however, I would take advantage of the opportunity to grow with the company by attending college - use the tuition reimbursement plan. A great opportunity for career goal employees who are attending college or high school (either).
In 2012 and employed at Convergys’s as a Sales Representative – U.S Bank division, – more... I had gained the experience to work on consumer bank accounts. Some responsibilities included retrieving accounts and general information for the purpose of performing financial transactions over the telephone. – less
My job objective is to secure a challenging position,utilizing strong organizational, communication and customer service skills!
Customer Service Representative (Former Employee), Houston, TX – September 6, 2012
A typical day at work for me involves being of good cheer and having the will and knowledge it takes to help others. Whether it's providing excellent customer service or simple just assianting a disable client up a flight of steps, I enjoy the satisfaction I get from knowing I'm helping another in some way.I've learned through the years that I'm not – more... going to know everything, but with the help of my team, (co-workers, supervisor, mangers,etc.) we can pull together and get any job done. – less
Offline Supervisor (Former Employee), Baton Rouge, LA – June 18, 2012
Pros: great benefits
Cons: vendor site
Convergys was a Job that gave training and kept u up to date on Information needed to help assist you with your daily tasks I was employed 12 years , I had the pleasure to work with some great people of all .
Customer Service Representative (Current Employee), Valdosta, GA – June 6, 2012
Pros: great management and employees
Cons: short breaks and non flexible schedule
My schedule did not add up to what they needed me to work. I was told that after 6 months I could change to day shift but they will not allow me to. I am working till 1am every night and weekends and with 3 boys I just cannot manage that.