Cons: poor managment skills
The only thing I can say about this company is that they need new management their. Their managers play favorites with the workers there. The company really needs to make sure that everyone from customer reps to OM know how to take a call before they are promoted to a higher position there. There are some many upper management that dont know how to take a call for their life its really sad , than they took away when managers had to get on calls when the que was at its most highest call volume and leave it for all the reps to handle not right.
The co workers there are not bad , some of them are really great reps who do not get to move up because of the favorites they do there. Really sad again . I worked there almost five years and the first time in almost five years of working their I had hit 12 points which is the highest. I had a hard time my last year there and with that me giving them five years if they would of just gave me 3 days I would of had a point fall off, I even reached out to management to let her know I had to really take that point and she said she would help fight keep me there did she no. The next day at work I was let go , but I know so many that are over 12 points and they get to keep their jobs why because of favorites they play there. Some of the new reps will hit over their points within the first year and still get to stay because of how the managers plays favorites there once again sad.. They needs to work on management you cant let one person get away with some the company pushes and let some go because they aren't on your facebook account , don't bring you food , or buy you things , or IG accounts. Super sad ...