Pros: fun emviorment with a very upbeat team working goal settling environment
Cons: working 2 jobs, i resigned at convergys and teleporformance get a higher paid job so i could have more family time
Managed a team of 15 to 30 agents to achieve high quality customer service.
Chosen to head special Reconciliation project. Responsibilities included distribution of workload, adherence of deadlines, coordinating policy and procedural changes.
Learned to self manage, schedule appointments and make business and financial decisions.Fun Enviorment – more... managing the differnt agent in a fun enviorment with goal setting and an open door policy for ideas for improvment – less