Pros: good health benefits, free lunch for good performance, heated smokers area.
Cons: after staff lever harder to advance, not alot of part time shifts for people in school.
Work can be fun and exciting. whether I am taking chats helping customers fix technical problems with their cell phone service, teaching new agents how to take tech support chats, or helping the production floor with administrative work.
I have learned problem solving skills, managing teams, and working with clients on new training material. I have also learned how to coach agents on how to maintain metrics that clients require for metrics specific to client needs.
Management is understanding and willing to work with agents as well as staff. They make sure that not only business needs are met, but individual needs are met. They are willing to work with people that would like to learn new skills.
Co-workers are very friendly and willing to help out if needed. We work together as a team to make sure things run smoothly. Honesty is a big part of how we treat each other.
The hardest part about the job is being able to move up in the company depending on what level of staff you are. Currently as a Trainer, there is no openings for anything above this level. That and we are a contractor company for call center agents. Projects come and go. There is no real stability with the company. If they have an opening, the company is willing to transfer you projects. But if there is no opening, then they give you a severance package.
The most enjoyable part about the job is being able to see agent improvement after coaching them on a new skill. Cross training management on a new policy, as well as co-workers. Being able to create new material on updated policy's. Also being able to work with the client and operations to make sure tenured agents are trained on the updates.