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Convergys
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3,250 reviews

Working at Convergys

  • Melissa 3 days ago
    Do you work at Convergys? How did you find the job? How did you get that first interview? Any advice for someone trying to get in?
  • Convergys - Lake Mary – 2 replies
    A Current Convergys Clown. 9 days ago
    Can someone give me any specifics on Convergys in Lake Mary? Exactly what do the customer service reps there do? What is the management like? I have read some horror stories of Convergys but the simple fact is - I need a job. I just want to know what I would be getting into. Do you get 40 hours per week? Is overtime possible? What are the available shifts? Are new hires automatically on second/third shifts? Thank you for any help! It is appreciated.
  • David Podrazik in Rio Rancho, New Mexico 1 month ago
    What are the average starting salaries, bonuses, benefits and travel requirements like at Convergys? What do you like best about working at Convergys? Are there any great perks or special treats for employees?
  • Searchingforbetter in Atlanra, Georgia 1 month ago
    I have seen a lot of negative comments about Convergys call centers but cannot find anything about the work at home program. Anyone have any information on it? What is the salary. Is the job flexible? Benefits?
  • Donna G. in Clarksville, Tennessee 14 months ago
    I am a 45 year old female in Clarksville, TN. I have a Bachelor of Science Degree in Criminal Justice and retired from the KY Dept of Corrections. I have also been a manager at jewelry store and office manager at a car lot. I would think I have the intelligence and plenty of customer service experience for a job at Convergys. However, I have applied twice and told I was not "appropriate" for their company. I'm not positive about Convergys in other states but here they have a reputation for great turnover and hiring the younger generation. I have a family member that works there and she tried to get me on. She is only 19 years old and most of her co-workers are young. She was told by the human resources department that I was "too military" and did not have enough customer service experience??????? I've never even been in the military!!!!! Yes, I had a career in a correctional setting but I was programs and administration - not security. These people must be closed minded as working in that setting is not like you see on TV. "Customer Service" is all you do everyday and you have a very diverse population to serve whether it be those confined or the public. I would think a college educated professional that completed a 20 year career with great references would be an asset to their company? Does anyone have any thoughts or can enlighten me on why I can't even get an interview???? Is it my age, am I over qualified or what? Is there anyone I can contact about this as I almost feel discriminated against. I would appreciate any feedback. Thank You!
  • Jesspire in Taylorsville, Utah 58 months ago
    Every business has it's own style. What is the office environment and culture like at Convergys? Are people dressed in business casual, jeans and t-shirts, or full-on suits? Do folks get together for Friday happy hours and friendly get-togethers? What is a typical day in the life of an employee at Convergys?
  • Gloria 86 months ago
    It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at Convergys? Any advice on striking the right note?
  • Host 94 months ago
    What do you think -- is this company going to survive and thrive? Are they looking to expand their staff, or do you think layoffs are inevitable? How does Convergys stack up against the competition?
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About Convergys

Convergys is a global leader in customer management. As of March 3rd, 2014 Convergys completed the acquisition of Stream. Together – Read more

Convergys Employer Reviews

Customer Service Representative (Former Employee), Pocatello, IDSeptember 17, 2014