i did not like this job and would not recommend it to anyone who is trying to find a career. Company has no empathy for employees an they micro manage which makes it difficult for you to believe anything any manager says.
Greenville Idol is an incentive they have annually for the top ranked performers in the entire call center, and I won Greenville Idol in 2009.
Call Center Rep (Former Employee) – Charlotte, NC – September 29, 2016
This call center was divided into two different projects. Express Scripts was on one side and Charter cable was on the other. Express Scripts was the project I started on and the last year I was there, before moving, I was promoted to a team lead for Charter Communications. I did very well in making sales and it was a big change from the Express Scipts project beause I had to make sales or upsale on the equipment that the customer already owned. I enjoyed the Charter project the most because it was more challenging than the ESI project. No sales were required on the Express Scripts project, we only handled inbound calls from medical providers, such as, physicians, CNA's, RN's, and all different pharmacies throughout the nation. Each one required an overide, a pror authorization, or info/codes that they could use themselves to get a claim to go through from their side. I really enjoyed talking to all types of people from different places around the world, learning something new everyday!
Incentives and bonuses
phones calls couldn't last no more than 3 to 5 min
ISM Agent (Current Employee) – Pueblo, CO – September 29, 2016
This line of work is very goal oriented and we work with irate customers on a daily basis. Work mates and team leads are very helpful and we also assist our team mates on known issues as well. The hardest part of the job is working with customers who feel they've been misled by another agent and are requesting some type of compensation which I am not allowed to offer. The most enjoyable part of this job would be resolving all of the customers issues and finding resolution on their questions and concerns.
Monthly activities, rewards for reaching a specific goal
Short breaks, disrespectful customers, loud agents / team-leads on the floor while on a call
Productive but drama workplace and unprofessionalism
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Hickory, NC – September 29, 2016
A typical day at work was high-call volume with customers calling in to make a payment on their insurance or ask about doctor/physician referrals. I learned another way of communication skills and excellent customer service. The management there was very unorganized and everyone tried to be the "Boss" even though it was only 1 person running the floor. My co-workers were nosey and talkative people who did not mind their own business.
Directv ACE Team leader / transition team leader (Former Employee) – USA – September 28, 2016
World wide company with sites everywhere. Great system and software, consistency in managers. You feel valued working there. They give out gifts year round. Issue are rapid change in policy, lack of communication sometime, and site closed, with little warning or next steps provided. Thrown to wolves told to find your own job.
Great system, world wide reach, consistent management
When things get bad your left hanging fending for yourself
Customer Service Representative (Former Employee) – Tempe, AZ – September 27, 2016
Worked here a few months, there was no structure, everyone did what they wanted, took advantage of management, was a very unprofessional environment, people show up in there pajamas for work, starts at $14/hr with no raises, no room for growth within the company... The only good thing I can say is that the pay is ok for starting and it is an ok job to get on your feet until a better opportunity comes along...
Pays pretty well
No room for growth in company, no raises, no structure, not professional
Productive work place with great benefits and opportunities , fun environment with plenty ways on moving up in the company as well as earning extra ca
Customer Service Representative (Current Employee) – Florida – September 27, 2016
My typical day would start at 10:30 , i learned how to use plenty of pharmacy programs such as argus and about medications and prescriptions . Management is wonderful and co-workers are friendly. Hardest part of the job to me is rejection of a refill or other services we offer , but other wise i enjoyed every last minute !
Case Manager (Former Employee) – Murray, UT – September 26, 2016
taking care of customers and there cases working with customers and dealing with different objectives management was always there to do what ever they could do to help in any way everybody was always great to work with and there was never really any drama when customer call unhappy doing what ever it takes to make the customer happy
Advance Technical Support (Former Employee) – Lake Mary, FL – September 26, 2016
this place is ran more like a prison. with always changing hours your never given a set schedule which really messes with ones life. Not to mention the mental stress of having back to back calls in queue and not enough staff. An on a full time shift you are given only two 10 minute breaks with a 30 minute lunch
the only thing this job taught me was how to handle IT calls for I phone users besides that there criteria and software is out dated an useless this and all 3rd party customer service needs to go away.
hours, management, system, really just everything.
Customer Care Professional - American Express ChAT (Current Employee) – Omaha, NE – September 25, 2016
My experience at Convergys has been awesome. My supervisor has always worked with me whenever something has come up, and I have been given a lot of opportunities here! Fun people to work with. The most enjoyable part of the job is the overall comfort of being at work.
On site "convenience store" in breakroom, benefits, overtime, commission