Travel Sales Representative (Former Employee), Pueblo, CO – June 15, 2013
Pros: very easy to learn the systems, fun environment
Cons: sitting all day stairing at a computer screen
The company was very easy to advance in, however, I sat at a desk all day and talked to time share holders on the phone. On the slower days, all my day consisted of was sitting at my desk, busy days consisted of sitting at my desk while talking to people. I wasn't with the company extremely long because I accepted another job. The co-workers were friendly, – more... and management was motivating. I just really prefer a fast paced environment, where I can challenge myself and always be busy. – less
Customer Service Agent (Former Employee), Brownsville, TX – June 14, 2013
Pros: made many friends
Cons: only one widow in the building
I enjoyed working at Convergys. It helped getting familourized with new technology. I gain experience speaking to a large cliental. The only difficulty is the schedule changes at a moments notice when changing contracts. I would work again at Convergys. I am not able to do to a policy restrictions.
Customer Service Representative (Former Employee), Salt Lake City, UT – June 14, 2013
A typical day at work would be helping customers with their purchases, and helping maintain the cleanliness of the store. I learned how to set up the store and good customer service skills. Management was easy to work with when I need to take time off. Co-workers were fun and easy to work with. The hardest part of the job was standing on my feet for – more... 8 hours. The most enjoyable part of the job was getting to talk to the customers as they checked out. – less
Customer Service Agent (Former Employee), Jacksonville, NC – June 13, 2013
The hours weren't too bad. Training was pretty easy for those who paid attention. Recruiting and Corporate were kind of sketchy though, offering promises they had no intention of keeping. The pay was pretty high, even for those without work experience.
Receiving calls from customer about different complaints or concerns and getting them all answered and satisfying the customer as well as making a sale before the end of the call.
Customer Service Rep (Former Employee), Arnold, MO – June 12, 2013
Pros: full time customers
Cons: no benifts
Loved meeting new people in the work enviroment; Great exprience of Management getting the basic concepts of being a manager; Loved the team work that my team put in;
Lead Agent (Former Employee), Lake Mary, FL – June 12, 2013
Pros: on site convenience store, family atmosphere
Cons: parking
An amazing group of people. They are very loyal. Check in thru security. The management is always helpful and willing to assist you in advancement. The co-workers I met there have become some of the best friends I've ever made. The hardest part of the job is the parking and trying to find a space. The most enjoyable part is the family atmosphere it – more... provides. – less
Agent (Former Employee), Taylorsvile, Utah – June 12, 2013
I was on the Guthy-Renker project and the whole class was told that we would be paid hourly plus sells incentive (based on absenteeism) . After the class and we were out on the floor. We quickly found out it also went againist if you were on the phone with a customer and missed your break time the scheduler said. You lost your sales bonus for the month.
Wonderful job, task and goal oriented however not the most professional environment
Call Center Representative (billing) (Former Employee), Jacksonville, FL – June 11, 2013
typical day includes log on to the phones with two 15 min breaks and one 30 minute lunch. your team leader will review with your calls going over what you excel in and helping you better the areas you lack in. a great job for learning the ins and out of a call centers
its the worst job decision youll EVER make! im still employed here out of simple desperation ....in other words just for a paycheck nothing more. this place is ran like a prison and the managers act like as such as well. they dont care how sick you might be, if your having issues in your life whatever you can actually be puking and they will tell you – more... to stay ont he phones....and make more sales. ALL the managers want you to do your best not for your benefit mind you but for theres so they look good and make more money while they couldnt care less what you go through long as your making them money. the managers are VERY selfish,cocky,arrogant. if you ever need or want help they basically look at you laugh give you both middle fingers and walk off. if they see something on your desk they dont like they will take it and throw it away no mater what it might be theyve also been know to just take your cell phone from you like its back high school and no they dont give it back. they dont scehedule correctly and like to change your scedhelue whike your off the clock and not at work then when you come in the next work day your scheduled you have a missed day on your record which they refuse to fix. they do give pto(paid time off) but good luck getting it unless fo course your a college kid then you can get it anytime you want it but the normal employee it takes MONTHS sometimes to get any of the time you have for vacation even if its a emergency. they could care less if your comfortable working there they keep the ac literally about 40 degrees all the time summer and winter if you ask them to tunr the cooling up so its a bit warmer (say 65?) they just again give you the big fu look and walk off, the equipment and computers supplied to do your job is about 13 years old andnever works and constantly crashes and god forbid if youhave to change computers they expect a literall 2 min tunraround for you to be on anonther pc ready to go even if theyre other pc wont turnon before about 10 mins. i could go on and on about this "employment" place they call a employer but im warning you now you work here at your own risk !!!! if your looking for a paycheck i still say look somewhere else this place aint worth it! o and one last word they offer "upgrades" at the place to do other job such as take supervisor calls which btw IS NOT required and they also dont pay any more for you to do this position not one red cent nor if you learn other skill sets you get not one more red cent for learning other skills, all in all this is the WOSRT PLACES on the planet to work ive literally never seen worse in all my working days im just there till i find anohter job and then im gone........work here at your own risk but youve been warned on avarage most people who startthis week quit inside of 3 weeks later. WORST MANAGEMENT AND EMPLOYER ever!!! – less
This is the most unprofessional job there is. If you are not a kiss up you will not last long. Poor working conditions, lack of respect for agents, plenty of favoritism. This place reminds me of a high school. There is such a bad stigma to this place I am ashamed to put this place on my resume and I had been working there for 2 years. They have an extremely high turnover rate. The agents with the most seniority have only been there about 2.5 years, most either quit or get fired after 6 months! Great place to get money for a couple of months but if you are looking for a long term job, this IS NOT the place for you.
Convergys
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Fun work place
Supervisor, Customer Service/Sales (Former Employee), Arnold, MO – June 10, 2013
Pros: great people
Cons: pay is too low
I liked working in this call center, however they pay was a little too low. As a second income it was OK but when you have to support yourself it's another story. I left for a better paying job as I could not live on this income once I got divorced.
Typical day you go in to work log in and start taking calls. Towards the end of my time working here they started game where we'd roll the dice and see if we would win a prize.
Admin Team Leader (Former Employee), Houston, TX – June 10, 2013
Pros: training - experience - advancements
Cons: under paid - no one would really listen to you
Everything was a new day at this company, alot of learning. Everything I personally learned started from here, the management is good & chances of being a part of it = amazing! The company's culture was really bad due to extremely poor hiring standards which ended up costing company it's physical locations & they closed down US locations but kept work-from-home – more... positions opened. – less
Customer Service Rep (Current Employee), Chattanooga, TN – June 7, 2013
Pros: met lots of people; learned much about customer service
Cons: always changing the rules, faulty systems to work with, pay is not enough for the job
My job at Convergys is rewarding when I know I am helping others, whether the customer on my phone or a co worker needing assistance with the job. A typical day is 20-60 calls, many of which are escalated, from customers across the U.S. needing assistance of various kinds with their Directv account. I have learned much about communications skills and – more... being confident at doing what I know. The hardest part of this job is the high stress level and the inconsistency of the scheduling. The most enjoyable part of the job is assisting others on any level. – less
Jerrilyn – June 12, 2013
This is the most unprofessional job there is. If you are not a kiss up you will not last long. Poor working conditions, lack of respect for agents, plenty of favoritism. This place reminds me of a high school. There is such a bad stigma to this place I am ashamed to put this place on my resume and I had been working there for 2 years. They have an extremely high turnover rate. The agents with the most seniority have only been there about 2.5 years, most either quit or get fired after 6 months! Great place to get money for a couple of months but if you are looking for a long term job, this IS NOT the place for you.