Convergys Employer Reviews

Very high paced environment, learned how to support Onstar systems,superviors were very helpful and knowledgeable, coworkers are friendly. working weekends was hardest part of job. Enjoyed having calibration meetings with management.

A good learning experience. We were partners with AT&T and we helped their customers with billing and questions about their AT&T Uverse equipment

if you looking for a way to make money just to get by while you look for a better job then Convergys is for you

Convergys is an excellent company when it comes to contact service opportunities. It does not have the mentality of a software sale company. It is most oriented to outsource of contact center solutions.

Music playing alln over the building.Calls in qeue.MUSIC MUSIC MUSIC

I didnt like convergys but their pay was okay alot of drama at the workplace

Assited angry customers with keeping accounts and lowering APR

typical day at work would be to come in early to set up and make sure that you have all the major screens ready for your first customer call, putting in your pass words, assist the customers with their billing issues, cell phone plans issues, try to meet the team's quota for the day, with ethics and values, honesty and with the customers best interest – more...  at heart, not to just make a sale.
The hardest part of the job is that sometimes, management wants you to do whatever to just make the sale to meet the quota, but my morals and ethics and heart I couldn't just do that I had to put myself in those customers shoes and treat them the way I would like to be treated or my mother. The most enjoyable part of the job was talking to the customers and putting a smile on someones face when they called in so mad and irritated at you and the company. – less

Talking on the phone with customers. Persuading Capitol One customers to keep account and continue being customers. How to persuade customers into keeping something that they really don't want. Immediate supervisor was excellent. Management was okay and helpful. Enjoyed working there.

Typical day is chatting with customers on the internet regarding services. I learned almost all of my customer service and salesmanship from this company. Co-workers were friendly, sarcastic, and usually overweight. Hardest part of the job was to focus on the job itself and not get distracted with the internet. Enjoyable part was that I was able to – more...  do school work. – less

taking customer calls,soulving customers problems
management was ok

Working at convergys is a good environment. It calm and it a lot of good people there. my co-worker are good people. the management is good with the workers and understanding

The bonuses are very attractive for this job. Convergys however is no longer in business in this area.

Loved this job I enjoyed talking with the costumers and helping them with their questions. I enjoyed the co-workers and the call center environment.

I worked for the US postal service, it required a security clearance so if you can't pass it, try for another account. The DirecTV account pays squat, but you get free DirecTV. The Postal Account pays a little better, around $10-$11/hr, but you get free insurance. It really just depends on your account. The crappiest thing is that your have to fight – more...  for you seat and your schedule is sporadic. – less

Convergys has a few of what they call ACCOUNTS. I worked for the AT&T account and I learned a lot of things from this line of work.... basically it's just helping customers with their accounts, helping them understand their bills, upgrading or downgrading.... among other things... The hardest part of the job is listening to customers complain like if – more...  it was your fault that they went over their minutes... i think i learned new curse words while I worked there... Another thing is that they record every call and most of the thing you have to say them verbatim, which means that if you don't say things exactly as they are in "the hand book" they will take points out and if you score too low you will get a warning and eventually get fired.... But since I'm smart it didn't take me long to memorize most of the things, but then I felt like a robot – less

My typical day which actually varied day to day was to provide excellent customer services.
I was able to learn patience with customers who were distressed and to deescalate problem situations expeditiously.
The management at this particular company was helpful and always supportive to their personnel.
My coworkers at this company worked as a team and – more...  at all times were willing to assist each other.
The hardest part of my job was that I first began this job as a temporary employee and waiting to be hired as a permanent employee.
The most enjoyable part of this job was the day that I found out that i was to become a permanent employee with this very respected company. – less

There is a lot to be desired at convergys. The company, from the "immediate manager's position", could use an over haul. Upper management is fantastic.

Convergys was one of the worst placed that I haveever worked. YOu work too hard with no recongnition or raises. I was there for a year and never got a raise. The management is lazy and the rules are crazy. The stats thatyou have to meet are unrealistic.

Training was made fun, good trainers. When hit the floor everything changed. Most important the hours for me were no good. The company did not work with single parents, although they would arrange hours around students and religious needs. That is my only complaint.