Convergys Employee Reviews

Found 7,871 reviews matching the search
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Decent place to work
Intraday Coordinator (Former Employee) –  Olathe, KSAugust 19, 2017
Working here was a good experience. Good pay. Nice people and good hours. Dealing with customers was stressful but rewarding. The culture was one of work hard play hard and most employees were easy to get along with. Management was realistic with it goal settimg and seemed to care.
Pros
Great benifits. Good people.
Cons
Angry customers.
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Great Workplace
Trainer (Former Employee) –  Fort Lauderdale, FLAugust 19, 2017
I had to teach new employees what to do in work with computers and programming. Also how to speak on the phone with customers and give the best of them with the sound of there voice being joyful etc...
Pros
Cafeteria in building
Cons
Short breaks
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Productive, time managing
coustomer service representative (Former Employee) –  Tampa, FLAugust 19, 2017
Friendly representation and comfortable work place. Breaks are allowed. Strict rules are in place to keep the work place in order. Technology yo to date.
Pros
30 min breaks
Cons
Short breaks
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a review
Technical Support Engineer (Former Employee) –  Richardson, TXAugust 19, 2017
It was a place that was very non-consistent in change and nothing was stable to feel of reassurance. Management and work ethics were always in flux for employers to do their job efficiently.
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Competetive kind of workplace
Customer Service Associate (Former Employee) –  PhilippinesAugust 19, 2017
competitive kind of training. the company provides a good training to make sure that the representative are ready before stepping into the production.
Pros
free gift check for every sale
Cons
no considerartion
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Job is very stressful
Customer Service Representative (CSR) (Former Employee) –  Sioux City, IAAugust 19, 2017
I loved working their but it was very stressful dealing with people using foul language towards you and belittling you as if your at fault, when your only providing them with answers to their questions and helping them to stay healthy
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Quick turnover
Supervisor Team Lead (Current Employee) –  Jacksonville, NCAugust 18, 2017
the culture at Convergys where i worked was always quick turnovers and sassy attitudes . People always quitting, getting fired, and then hiring more employees that saw it as a temporary job. i'm assuming being from a small city that had something to do with it.
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On phone continuously. Able only to take short breaks. No time between calls to review.
Customer Service Representative (Current Employee) –  Rio Rancho, NMAugust 18, 2017
Management difficult to deal with. Disrespect of employees and do not seem to care if employees come or go. Strict on time management and keeping with schedule.
Pros
Occasional promotions, prizes, and commissions.
Cons
Sales expected no matter what the situation, Not enough assistance in difficult situations with customers.
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horrible place to work
CSR, Transition Coach/ TSS (Former Employee) –  Pueblo, COAugust 18, 2017
this was the worst job i ever had. they do not pay well and they treat their employees like garbage. there was no pay raises. they dont care about people and therefore i had to leave asap
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Bad
Customer Service Representative (Former Employee) –  North Logan, UTAugust 18, 2017
Bad don't work here worst company terrible management worked for 6 months and never got an opportunity for advancement even when there were positions open they would outside hire to fill those positions
Pros
meet people
Cons
short breaks, dumb management
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its a good working environment
Convergys (Former Employee) –  Olathe, KSAugust 18, 2017
working at convergys was fun and i enjoyed working there... my co workers were fun and outgoing. i love answering phone calls and meeting new people. i received awards for working hard and making sure everything was done right.
Pros
lunchtime was fun, enjoyed working with others.
Cons
when it was dead.
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Great work environment, with great incentives
Coach/Trainer (Former Employee) –  Orem, UTAugust 18, 2017
Its a fun place to work, and if your into sales its easy to do. When you get hired they pay for all the weeks they need to put you through training.they do have some good benefits. it just depends on what department you are in.
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This is a Call Center for AT& T
Customer Relations Supervisor (Former Employee) –  Chattanooga, TNAugust 17, 2017
Typical day was spent on the phone answering questions about the phone bill, discussing the bill, past and present. collections, and new plans for local and long distance calling needs.
Pros
Flexable hours, Flexable Shifts due to call volume, incentive for goal
Cons
sitting for ever on the phone, breaks not long enough, being cussed out daily
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Convergys
Market Research Agent (Former Employee) –  Erlanger, KYAugust 17, 2017
I called people about their satisfaction with a particular company and the product that they bought. I learned about those experiences. Overall, it was not fun sometimes getting yelled at, just because I was reading a script.
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Great entry level position
Customer Service Representative (Former Employee) –  Jacksonville, FLAugust 17, 2017
Good entry level company to begin a career in accounts management. A too relaxed dress code and culture. At times this culture seems too unprofessional and contradicts the mission statement.
Pros
varied opportunities
Cons
short lunch hours
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Employee Recognition is key on the success of Convergys.
Training Delivery Manager (Former Employee) –  FloridaAugust 17, 2017
Convergys is a huge company with a vast experience in Customer Management businesses. Great opportunities to advance and excel through the life time of the employee.
Pros
Wide open doors to succeed.
Cons
not very savvy when selecting locations which affect the company attrition.
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Stressfilled
Customer Service Specialist (Former Employee) –  Arnold, MOAugust 17, 2017
The environment was stressful, the management was pool trained or didn't care about the quality of work their team was presenting at the time, the ability to handle issues individual agents had was limited it was a miserable experience working there from a business stand point. however the relationships with co workers was the best business ive had to meet new exciting people.
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incentives are great
Customer Service Representative (Current Employee) –  Pocatello, IDAugust 17, 2017
They always try and make sure they have extra incentives to make the job worth coming too. When it comes to Advancing in the company or raises its not really good
Pros
they have awesome benefits, and free cable
Cons
advnacement and raises dont happen like they should
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Good company
Customer service representative helping (Former Employee) –  Baton Rouge, LAAugust 17, 2017
Very good company to work for. Very organized and also know how to look out for its people. I must say i have had a good time working for them. Very professional.
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Active environment
At-Home Support Agent for AT&T (Former Employee) –  New MexicoAugust 17, 2017
This job helps create skill you did not know you can own. It helps embrace the goals and ambitions we seem to for get about. Help customers is always a big deal!
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Overall rating

3.5
Based on 11,207 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.2
Culture
3.3