Call Center Agent (Current Employee) – Jacksonville, FL – June 25, 2016
My over all experience at Convergys was great I really learned a lot of thing. a typical day for me was to start working immediately. I learned how to read medications as well as read claims and that was great. my management team was good to me! and co-workers was helpful the hardest part of this job was nothing, I really enjoyed working their.
Customer Service (Former Employee) – Wilsonville, OR – June 25, 2016
Working here is fun you work around funny people and they do a lot of fun things when it comes to holidays. There is a lot of fun contests to win for money, it is a loud environment, but you have to be a little tough when it comes to working in collections.
WFM BUSINESS ANALYST (Former Employee) – Cincinnati, OH – June 24, 2016
Everyday was busy and non-standard. Depending on the projects available depending upon how many hours you worked in the day. Most days were spent delving through data trying to figure out whether the information was viable or not!
Customer Service Representative (Former Employee) – Tucson, AZ – June 24, 2016
Absolutely loved the job, loved the customers, loved the coworkers. Everything was great there. The hardest part of the job is getting over the first day jitters of answering phones. the best part of the job was helping the customers get their problems resolved. i learned alot about technical support.
Great place to work! Training very intensive and thorough.
Technical Support (Current Employee) – Logan, UT – June 24, 2016
Love convergys! Very relaxed environment. Fair employers and very understanding. Work itself is enjoyable, be prepared to learn when entering job!! What you learn in training is your 'safety net' on the job so pay attention!! Hires from inside company rather than outside for promotion work and lots of opportunity to travel! But only if you're a hard worker, so earn it!
Manager on duty for telecommunications contract (Current Employee) – Watertown, NY – June 23, 2016
They are all about the money. I was a top performer the whole time I was there. I was told I can not move up because we would lose to much money. Though I did TL jobs at time as they talked about outside life or slacked off. Not impressed hoping that I find work at a more professional company.
Listener Care Representative (Former Employee) – Tampa, FL – June 23, 2016
The best thing about this place is the break room. They make mandatory over time hours and constantly lose track of hours worked for employees during those times. Place is dirty and it is very hard to stay in good health due to many sicknesses floating through building with no real cleaning done to vents, etc...
Break room has a pool table
Management is very out of touch with what is going on in the sales area, Management is out of touch with employees
I worked at this company for almost 8 months. During the time of training I started with about 25 people. When I began taking calls only 10 people remained from the training. When I left the company it was only me and one other person from my training. Thats how fast people were quitting this company. The hourly pay and commission is terrible, you will barely get commission (less than $50) because MAJORITY of the customers are calling to cancel there accounts because AT&T is over priced or a store rep messed up someone account. The management does not give good support they only complain about making numbers. They hire young kids out of high school and there is no dress code, so you will see people dressed any kind of way (unprofessional). Do NOT waste your time applying if your looking for a REAL job that you can get paid good money and advance in the company.
More cancels then commission. terrible management. unfair point system.
Customer Service Representative (Former Employee) – Taylorsville, UT – June 21, 2016
Convergys is a good company to start working with, they have a great work schedule and after training if the schedule does not accommodate to your needs (daycare, school, 2nd job) they are willing to work with you and change your schedule as quickly as possible.