Convergys Employee Reviews

Found 7,283 reviews matching the search
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Depends on the call center....
Customer Service Agent (Former Employee) –  Logan, UTMay 24, 2017
I had good experiences with this company for the most part. As long as you did your job and were there when you were supposed to your job would be pretty secure. But being yelled at gets old fast so a lot of people would be stressed. Not much job culture to speak of as everyone was glued to their phones and socializing was discouraged outside the break room.
Pros
When you leave at the end of the day you're done.
Cons
Low morale is common
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Functionality of company is fun and fluid!
Recruiter (Current Employee) –  Richardson, TXMay 24, 2017
Always have a different project/challenge to complete is challenging and rewarding. The myriad of subtle nuances and fluid change keeps you from being bored.
Pros
Meet people from all walks of life.
Cons
The system we use is still under construction.
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Productive workplace offers computer room
Customer Service Representative (Former Employee) –  Jacksonville, TXMay 24, 2017
Enjoyed working here, just wish there was more space between cubicles very close together they do have great break room with tv, ping pong and computer room for use on breaks and lunch
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No job work balance for management
Customer Service Representative (Former Employee) –  Longview, TXMay 24, 2017
When you're off they call you about work. Its predominantly african americans and not cultured enough. No real management. No organization and its 3rd party so you have to do everything the client says.
Pros
Awards, monthly activities, relaxed dress code
Cons
Short breaks, penalized for logging off
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Ok work place
Customer Service Representative (Former Employee) –  Orlando, FLMay 23, 2017
Hiring was a breeze. I was subcontracted. Pay was low but was convenient working ftom home. Management was impossible to contact only great during training simply because you spoke to supervisor daily.
Pros
Work from home
Cons
Management
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it was ehhh
Customer service representative (Former Employee) –  Moore, OKMay 23, 2017
it was a temporary job. i dont think anyone likes to have to sit in a chair staring at a computer all day getting yelled at by customers who wont let you get a word in.
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Fun workplace, good staff can be overwhelming at first.
Coaching Consultant (Former Employee) –  Pharr, TXMay 23, 2017
You start with a pre-shift meeting which is great to know what has changed or new expectations. Although monitored heavily, most leadership works to develop and make you better. There are times where mandatory overtime is expected. Good leaders make the job fun and help eliminate the stress.
Pros
Fun people and good benefits
Cons
Pay, long hours on the phones
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decent
Customer Service Representative (Former Employee) –  Eagan, MNMay 23, 2017
Working there was decent, hours are hard to be flexible with, computer always have issues, barely can find tech support. no time for breaks. can get very stressful.
Pros
paid training, hourly pay
Cons
not flexible, management
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convergys
Customer Service (Former Employee) –  Tamarac, FLMay 23, 2017
there was okay they could do better. some of the manger had favorite be they like. I like they had pto . and love working with dtv we was paying 20 dollars a month for dtv services
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Great job
Customer Service Representative and Sales (Former Employee) –  Laredo, TXMay 23, 2017
i loved working here, it was a very great environment, the people were always so kind and helpful! all supervisors were great, and i loved the training too, always answered all questions. job and what i was responsible for was amazing, everything at your own pace but fast and i loved that i could focus on just my job!
Pros
everything
Cons
maybe having to work on weekends and holidays
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drama
Benefit Verification Specialist (Former Employee) –  Charlotte, NCMay 22, 2017
this place is full of drama and management is horrible. the job is fun and easy but the atmosphere is horrible its a lot of petty high school drama they worry more about others than they job.
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Fast Paced and Laid Back Workplace
Assistance Queue Supervisor (Former Employee) –  Pocatello, IDMay 22, 2017
Really enjoyed working for this employer. Easy to promote. Very laid back when not on calls. Faced paced when on a call which can take some getting used to, but once you have the job understood it is very easy.
Pros
Laid Back
Cons
Hectic at times
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The most enjoyable part of the job was working with people of various ethnic backgrounds effectively.Frequent equipment breakdown was frequent.
Customer Service Representative (Former Employee) –  Work at HomeMay 22, 2017
Training at Convergy's could be much better. The biggest problem is the equipment repeatedly breaking down. There is little time to catch up. It causes you to miss training. How people feel about Convergy's can affect your personal rating because Convergy's did not have a separate company rating . The time on a call can be affected by company equipment breaking down. That takes away from your performance score.
Pros
There are discounts and incentives at Convergy's.
Cons
Customers can rate you low even if they are pleased with you, customers say it is the only way to show Convergy's that they are not satisfied with the company.
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Video and Internet Repair
Customer Service Repair Rep (Former Employee) –  Atlanta, GAMay 22, 2017
Assisted the patrons with internet, cable, and phone repair. Checked all services to ensure they were troubleshooted properly. Scheduled a technician visit if all else fails. Offered additional services if they only had select services.
Pros
built rapport
Cons
online- point system
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A place where you can learn new things
CSR - Customer Service Representative (Former Employee) –  Chattanooga, TNMay 22, 2017
Convergys is a very friendly environment & the business will keep you going alday .. They have flexible schedules .. Outgoing coworkers .. & typing on the computer everyday will give you the best work experience
Pros
Bonuses
Cons
Short breaks
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Most unprofessional place to work for
Open Enrollment Specialist (Former Employee) –  Hickory, NCMay 22, 2017
Unprofessional to the highest degree, employees are allowed to come to work in his/her pajamas. Lots of favoritism, if you are not considered as part of the "in group" be prepared to be terminated. I in my 21 years of working never worked for such a company. I truly wouldn't even recommend this job as a place to get experience because you will get the wrong idea of how a company should operate, as well as poor experience.

If you have a certain standard within yourself and your work ethics this is not the place for you.
Pros
You may meet a handful of good people
Cons
You get a paycheck
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Too many stats kept on performance
Call Center Representative (Former Employee) –  Erlanger, KYMay 21, 2017
Liked this position as i learned a lot about tech support and working in a call center. Was not fond of every call being monitored for my stats. Would like to go back here to work.
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productive workplace
AT&T phone Operator (Former Employee) –  Longview, TX 75604May 21, 2017
Convergys was a productive and fun workplace. A typical day at Convergys was logging into the system, receiving calls, selling internet, phones, and providing customer service. Management was great, always attentive to their employee's questions and issues. Most enjoyable part of the job was receiving knowledge from trainers on how to up sell, and meet our daily quotas.
Pros
customer service experience
Cons
technical intrruptions
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Very unprofessional environment
Customer Service Representative (Former Employee) –  Jacksonville, FLMay 21, 2017
The employees were fighting on the job and the managers would talk about the staff as if the employees were not even there. Hopefully it has gotten better over the years
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Fun place to work for
Team Leader (Former Employee) –  Wichita, KSMay 21, 2017
Convergys is a fun place to work for. Convegys is busy throughout the day depending on client. I've learned social, management and training skills. Managers are willing to help and will listen to any situation you may have. Workplace culture is extremely diverse and you don't have to worry about discrimination. The hardest part of the job is dealing with co-workers who are immature. I enjoyed meeting new people and being able to establish forever relationships with others.
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Overall rating

3.5
Based on 10,256 reviews
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Ratings by category

Work/Life Balance
3.3
Compensation/Benefits
3.4
Job Security/Advancement
3.2
Management
3.1
Culture
3.3