Bilingual Customer Service Representative (Former Employee) – Jacksonville, FL – August 24, 2016
I was making some good experience being a bilingual agent with this company where I was dealing with French Canadian people over the phone and by email. I had made a good 2 years and half of translating documents by responding to email in French Canadian while the answers were made in English
Customer Service Representative (Former Employee) – Lake Mary, FL – August 24, 2016
A lot of immaturity coming from some of the management and staff/people actually get into fights there/Very hard as well to get help around there when you needed it/Escalation team did not want to answer their chat and several times I had to walk back to their desk to get their attention and they were on their phones.
Call Center Representative (Current Employee) – Jacksonville, FL – August 23, 2016
Convergys is a great place to work in especially if you just got out of high school and have no call center experience. Depending on what project you're in you don't have a manager on top of you all day. You get paid well and have the chance to move up within the company.
Customer Service Representative (Former Employee) – St. Louis, MO – August 23, 2016
Work/life balance here is the best I've ever had. Benefits are decent. Coworkers are a pleasure to work with. Building facilities are excellent. Positive work environment. Management seems to care a lot about employees.
terrible factory like atmosphere oreinted toward technology
Customer Service Representative (Former Employee) – Chattanooga, TN – August 22, 2016
This company is HORIBLE towards anyone who has a life beyond computers and money. The company rules are strange as paper and pens are banned to the point that an employee can be fired if they are seen using these items anyway or the company grounds. security is paranoid. I Don't work here if you are a human or an older worker over the age of 23. older workers are encouraged to quit as they are not valued for knowledge and experience.
short breaks, intolerate of work/life balance, techno freaks paranoid Security ANTI paper and pen
I did not like the way you dont have control over your time off. i have never worked for a company that makes you put in paid time 5 weeks in advance. i do not like that i cant use my unpaid time on the days i actually need it. you literally have to beg for the time off.
Customer service (Former Employee) – Tampa, FL – August 20, 2016
Great for a first job, definitely got a lot of customer service experience under my belt. Always willing to work with your schedule. I enjoyed how they let you come to work comfortable and gave a lot of chances especially to those who didn't deserve it. The downside is that they could be very unprofessional at times and even mess up on checks. Overall, It was a good run.
Technical Support Specialist III (Former Employee) – Wilsonville, OR – August 19, 2016
I have never worked for a company who had such horrible management skills...and communication skills. This company is very selfish and greedy. I worked there almost 4 years with one wage increase at 90 days. People hired after me with less experience were earning more than rest of people on the floor.
it was a dreadful place to work in. customers complain too much and when sales reps tried to solve issues, it never seemed good enough, customers always found more to complain about, just to get a few cents knocked off their bills
If you like being treated like an idiot and herded like cattle then THIS is the place for YOU!!! Rules out the a** but they ONLY apply to a few select employees... Feels like your in jail and your surrounded by people who are just there to collect a check not interested in really "working" or quality of work.... This place is awful