Customer Service Representative II (Current Employee) – Appleton, WI – August 21, 2017
Pay and benefits are pretty typical for a call center. They have a pretty generous time off system after you've been there a couple years. People are nice, but at the end of the day, it's an outsourced call center.
(When I say "No" to the CEO question, it's more of a meh.)
Good Time Off benefits. They promote from within a lot.
It's an outsource company so it's very dependent on the clients, my location does not have a lot of room for advancement.
Customer Service Representative (Former Employee) – St. Louis, MO – August 21, 2017
Convergys was a great job I like the workers and mangers but it was always problems with some of the co-workers and they will try to make it your problems and I don't like working in environment like that but the good part of the job is working and communicating with people all over the state!!
Customer Service Rep (Former Employee) – Lake Mary, FL – August 21, 2017
It can be a great career move if you are the type of person who can separate work life from home life. At times it can be stressful but if you have a positive attitude or maybe just thick skin you'll find the benefits more than worth it.
Customer Service/ IT specialist (Former Employee) – Pharr, TX – August 20, 2017
Obvious favoritism management used to take calls to show they are part of the team but did not follow any guidelines set down for the agents and ignore any guidance from the agents. This is unfair to most management who tried to do well, but the most influential managers took advantage of their position and terminate good agents to keep up with stats.
Customer Service Representative/Call Center (Current Employee) – Tucson, AZ – August 19, 2017
My job is to get in on time and open up all my programs on the computer to start at 5:00 am. I answer phones all day and usually I take in over 200 call per day. I learned to listen and I did not take it personal when people were upset because insurance did not pay for medications and they blame the pharmacy tech at the call center. The hardest part of the job is that you are given a time frame of 100 seconds for English and 118 seconds for Spanish speaking customers to complete your call and the customer does not let you edge a word in and then your numbers are high. The most enjoyable part of the job is the people and friends I have made working in such a large group.
Working here was a good experience. Good pay. Nice people and good hours. Dealing with customers was stressful but rewarding. The culture was one of work hard play hard and most employees were easy to get along with. Management was realistic with it goal settimg and seemed to care.
Trainer (Former Employee) – Fort Lauderdale, FL – August 19, 2017
I had to teach new employees what to do in work with computers and programming. Also how to speak on the phone with customers and give the best of them with the sound of there voice being joyful etc...