Customer Service Representative (Former Employee) – Hickory, NC – June 30, 2016
The job itself was ok, however there is not enough staff at this location. I did 6 weeks of training, when I got on the floor everything I was taught was incorrect. When I needed help there wasn't anyone around, and even though I would try to help the customer as much as I could, I would get in trouble for asking for help. This was the worst job I ever had, and everyone in my training class quit as well.
Customer Service Representative (Former Employee) – Pocatello, ID – June 30, 2016
Customer Service, Account Activation, Technical support, accepted payments via phone, hardest part of the job was being yelled at by customers because they had no programming due to not paying their bill.
After 6 months was able to receive free cable. Offered incentives if you were a student.
Call Center Representative (Current Employee) – Jacksonville, TX – June 29, 2016
Convergys's is a good start off job for college kids and/or retired adults. The pace is slow and its very easy to learn all the materials. However, once you've been there for a while things start to bother you such as the scheduling, the break, and the fact that after 5 pm you have absolutely NO CALLS, and your there till 10. A typical day at work involves a early shift, being full of calls all the way until your scheduled to get off. If you come in anytime after 12, you might as well say you have a long day ahead.
The Pay is Exceptional, Its a Good Start Off Job
No Progression, No Raises, No Schedule Changes, Short Break & Lunch Times
Travel Guide (Former Employee) – Ogden, UT – June 29, 2016
Working for Convergys was generally pleasant with entertaining co-workers. I was able to learn a lot about phone skills, resolving problems, computer programs, as well as learning to read codes and apply my knowledge to best assist each member. The management is light hearted, fun, and often able to brighten your day however when it came to working out any problems that arose in the work place I found that situations were often not resolved expediently. The hardest part of working with Convergys was the training. It was an 8 week training class where we were given a lot of information that was not clearly able to be understood until experienced. What I enjoyed most was all the incredible people I interacted with that were members, co-workers, managers, and even the occasional visitors from the corporate office.
It was a pretty great place to meet new people but some of the team leaders are really rude because of my age. Anyone can tell when they're being disrespected, and the callers are usually pleasant but then you get callers that are extremely disrespectful. Other than that my co-workers made working there so much easier they were fantastic, helpful, and very friendly.
Customer service Inbound Calls High Call (Current Employee) – Charlotte, NC – June 27, 2016
This job is not in my kind of field range the schedules are really flexed their its not organized correctly for the time of business it is they expect to much but don't give out a lot as far as meeting the their workers half way they have unlimited overtime but its never available I have been there for a year soon my personal email doesn't work 6 months out of the year its been broke so I miss out on important info ive asked a numerous time about it and im only getting feed bck about then sending a email
unlimted overtime benefits awards for good work
hire anyone, unorganized always have system issues
Customer Service Representative (Former Employee) – Albuquerque, NM – June 26, 2016
I very fast pace call center lots of calls a day i learned about customer service and computers. free cell phone service after you been there for a certain amount of time, you could pick your own schedule after you had been there for so long. the hardest part of the job was the computer apps. they closed down
ATT & Directv resolution Specialist (tech support) (Current Employee) – Pocatello, ID – June 26, 2016
good benefits plus education on technical support, paid vacations and they work around your schedule, people are kind and friendly I enjoyed helping people resolve their issues and deescalating heated tempers.
Call Center Agent (Current Employee) – Jacksonville, FL – June 25, 2016
My over all experience at Convergys was great I really learned a lot of thing. a typical day for me was to start working immediately. I learned how to read medications as well as read claims and that was great. my management team was good to me! and co-workers was helpful the hardest part of this job was nothing, I really enjoyed working their.
Customer Service (Former Employee) – Wilsonville, OR – June 25, 2016
Working here is fun you work around funny people and they do a lot of fun things when it comes to holidays. There is a lot of fun contests to win for money, it is a loud environment, but you have to be a little tough when it comes to working in collections.
WFM BUSINESS ANALYST (Former Employee) – Cincinnati, OH – June 24, 2016
Everyday was busy and non-standard. Depending on the projects available depending upon how many hours you worked in the day. Most days were spent delving through data trying to figure out whether the information was viable or not!