Convergys Employee Review

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Convergys....
Call center agent (Former Employee) –  Erlanger, KentuckyApril 18, 2014
Convergys is an okay company if you are trying to gain weight and be stressed completely out. The training department was great, but once you hit transition, its like impending doom. Management, coaches, teamleads, and trainers are all on a different page (at least for the AT&T project). They lack communication between them. One person will tell you that its okay to do one thing, and others say that is wrong and you have to do it like this. It is NOT a difficult job and could be quite enjoyable if they would get their stuff together. Also you can't have anything healthy at your desk besides liquids. All you are allowed to have is hard candy. If you want to gain weight, great job to have! They won't even allow dehydrated fruit. Its a little ridiculous. So not pro-health!
Pros
Easy, Fun
Cons
Disorganization, training material
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Fun place with prizes and rewards for sales that you makes
Sales Associate/Customer Service (Former Employee) –  Valdosta, GAFebruary 21, 2018
A great place to work , you have to have good customer service is what’s all about and patient . Very fun filled with people who cares and help you out
Pros
Regular breaks plus lunch breaks
Cons
Long phone time
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Okay to work
HR assistant (Former Employee) –  Charlotte, NCFebruary 21, 2018
my position was seasonal but the managers i had were great and understanding as long as the job was done. i wish there could bring this position back .
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Overall rating

3.5
Based on 12,874 reviews
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Ratings by category

3.3Work/Life Balance
3.4Compensation/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture